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02-16-2018
#1
Trusted Tech
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Canon C5030 Scan to email error #839 and #842
Trying to set up scan to Gmail , I have server settings ( I used smtp.gmail.com as well as just their server IP ) I have the user name and password set correctly , I have allow SSL SMTP and USE SMTP Auth checked , as well as Allow SMTP RX to on . changed ports at unit and performed restarts every time , using port 587 gives me 839 error. using port 465 gives me 842 errors. On most units ( other MFG’s) I find a Start TLS setting for Gmail on port 587 I do not see that in the web interface . attached is the network report
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02-16-2018
#2
Re: Canon C5030 Scan to email error #839 and #842
#839 [SMTP] Sending to e-mail server
Cause Remedy
-The user name or password for the SMTP server
authentication (
SMTP AUTH) does not match.
-Check and verify the user name and password for SMTP
authentication (
SMTP AUTH) are configured properly in
ADDITIONAL FUNCTIONS > SYSTEM SETTINGS >
NETWORK SETTINGS > E-mail/I-Fax >
Authent./Encryption.
Notes:
Please use Microsoft Outlook Express (
DO NOT USE OUTLOOK) to test, verify and confirm the correct requirements for the E-mail
server that the customer is trying to use to send E-mail. You can bring up Microsoft Outlook Express by clicking
START > RUN then
type
MSIMN and click OK. Then create an E-mail account using the information that was provided to you and try to send an email
from MS Outlook Express.
#842 Digital Certificate / Encryption
Cause Remedy
-Authentication using the client certificate was requestedby the mail server for sending E-mail or I-Fax.-Set allow SSL (
Secure Socket Layer) in ADDITIONAL
FUNCTIONS > NETWORK SETTINGS > E-mail/I-Fax >Authent./Encryption. Make the proper SSL selection inthis menu.-Configure the mail server settings so that the clientcertificate is not requested.
*************************************
Will look further for a solution
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02-16-2018
#3
Re: Canon C5030 Scan to email error #839 and #842
Originally Posted by kuby
#839 [SMTP] Sending to e-mail server
Cause Remedy
-The user name or password for the SMTP server
authentication (
SMTP AUTH) does not match.
-Check and verify the user name and password for SMTP
authentication (
SMTP AUTH) are configured properly in
ADDITIONAL FUNCTIONS > SYSTEM SETTINGS >
NETWORK SETTINGS > E-mail/I-Fax >
Authent./Encryption.
Notes:
Please use Microsoft Outlook Express (
DO NOT USE OUTLOOK) to test, verify and confirm the correct requirements for the E-mail
server that the customer is trying to use to send E-mail. You can bring up Microsoft Outlook Express by clicking
START > RUN then
type
MSIMN and click OK. Then create an E-mail account using the information that was provided to you and try to send an email
from MS Outlook Express.
#842 Digital Certificate / Encryption
Cause Remedy
-Authentication using the client certificate was requestedby the mail server for sending E-mail or I-Fax.-Set allow SSL (
Secure Socket Layer) in ADDITIONAL
FUNCTIONS > NETWORK SETTINGS > E-mail/I-Fax >Authent./Encryption. Make the proper SSL selection inthis menu.-Configure the mail server settings so that the clientcertificate is not requested.
*************************************
Will look further for a solution+1 for the SMTP Authentication error.
You might also want to change the DNS settings to 8.8.8.8 -Primary and 8.8.4.4 -Secondary (Google DNS Settings). I’ve had weird scan to email issues using Gmail that changing the DNS settings fixed.
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02-17-2018
#4
Re: Canon C5030 Scan to email error #839 and #842
February 3, 2017Cannot Scan to Email using GMAIL SMTP Configuration with error codes #751, #752, #753, #801, #802, #806, #839 Symptoms:
— Error Code #751, 752, 753, 801, 802, 806, 839 [SMTP] Sending to e-mail serverThe following configuration is for the most common setup in most Scan to Email cases.
First, verify that the configuration is correct with this information:
Basic Gmail info:
- Gmail SMTP server address: smtp.gmail.com
- Gmail username: example@gmail.com
- Gmail SMTP pw: personal gmail pw
- With gmail 2-step authentication, use application specific gmail password. (not required for Advance Cloud Portal; ACP will separately prompt for a one-time use authenticator/text code if configured on the Gmail account)
- Click here to generate an app password if google 2-step authentication on: Sign in — Google Accounts
Make sure that the gmail account and password are correct when setting up here:
RUI: Settings / Registration > Function Settings > Send > Network Settings > Email/I-Fax Settings
Device Control Panel: Settings / Registration (log in as system manager) > Function Settings > Send > Email/I-Fax Settings > Communication Settings
If verification of these settings is correct, test a scan to email (gmail account).
This is common if a brand new gmail account that hasn’t been used before is configured as the SMTP gmail address.
If NG #XXX (SMTP error) happens, open the gmail account that is configured as the SMTP gmail address.
If this email is in the account that’s set as the SMTP email —
Go to this link: Sign in — Google Accounts
And allow less secure apps. Now test and observe results.
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
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02-17-2018
#5
Re: Canon C5030 Scan to email error #839 and #842
#842 error when sending to Gmail
When performing a scan and send operation to Gmail, getting #842 error code.
In E-Mail/I-Fax settings, add the required settings but ensure that Confirm SSL Certificate for SMTP TX option is turned off.
From Remote UI:
Settings/Registration > Function Settings > Send > Network Settings — E-Mail/I-Fax Settings > Authentication/Encryption Settings
Ensure Confirm SSL Certificate for SMTP TX is unchecked.
From Local UI:
Settings/Registration > Function Settings > Send > E-Mail/I-Fax > Communication Settings > Confirm SSL Certificate for SMTP TX to Off
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
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04-26-2019
#6
Junior Member
- Rep Power
- 0
Re: Canon C5030 Scan to email error #839 and #842
It is because Google blocks gmail smtp sign-in attempts from apps which do not use modern security standards (mentioned on their support page). You can however, turn on/off this safety feature by going to the link below:
Go to this link and select Turn On
Sign in — Google AccountsMoreover google block an ip when you try to send a email since a unusual location, so, you can unblock in the next link
“Password incorrect” error — Google Account Helpand clicked in
accounts.google.com/DisplayUnlockCaptcha .
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04-26-2019
#7
Senior Tech
100+ Posts
- Rep Power
- 18
Re: Canon C5030 Scan to email error #839 and #842
Please refer to the settings below on how to correctly configure Gmail as SMTP server.
1. SMTP Server = smtp.gmail.com
3. Enable Authentication / Encryption – type in the valid email address and password
4. Log in to Gmail account (account used on the previous step), under security settings ensure the following:
a. 2 step verification = OFF (disabled)
b. Allow less secure apps = ON
NOTE: when sending email will not work even though settings are correct. Back up user settings and execute MMI Clear in service mode. Re-enter all settings again and test email.
Originally Posted by kuby
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Forum Rules
#839. A user name and password that are used for SMTP authentication are not set correctly. Set the user name and password correctly.
Which function sends an error message to a lock to a file or to a mail account or a remote destination?
error_log() function
The error_log() function sends an error to the server error-log, to a file or to a remote destination.
What is the SMTP host for Office 365?
Office 365: POP, IMAP and SMTP settings for Office 365
| POP settings | Server name: outlook.office365.com Port: 995 Encryption method: SSL |
|---|---|
| IMAP settings | Server name: outlook.office365.com Port: 993 Encryption method: SSL |
| SMTP settings | Server name: smtp.office365.com Port: 587 Encryption method: TLS or STARTTLS |
Are programs that are used to manage read and compose email?
An email client, email reader or, more formally, message user agent (MUA) or mail user agent is a computer program used to access and manage a user’s email.
Why is my canon e-mail not working?
Shouldn’t be too hard to figure out. Take each error one at a time and confirm: The server is not functioning. The network is not connected. Check that the SMTP server is operating properly. Check the status of the network. The SMTP server name for the e-mail or I-fax is not correct. Alternatively, the domain name or e-mail address may not be set.
Why is my canon mf726cdw not scanning to email?
Check the status of the network. The SMTP server name for the e-mail or I-fax is not correct. Alternatively, the domain name or e-mail address may not be set. Check the SMTP Server Name, Domain Name, and E-Mail Address in Communication Settings.
What are the different error codes for Canon?
#701 #705 #752 #761 #770 #702 #706 #753 #762 #771 #703 #713 #755 #766 #773 #704 #751 #759 #769
Is there an error 806 on an email scan?
Yes, I received error 806 every time. 11-21-2018 02:01 PM I also do not see any traffic coming from the MFP during an email scan. It seems like the scan isn’t even getting out of the MFP. 11-29-2018 11:02 AM
How do I fix error code 839 on Canon?
#839. A user name and password that are used for SMTP authentication are not set correctly. Set the user name and password correctly.
What is Ng error in Canon printer?
Select to print an RX Result Report only when a receiving error occurs. “OK” indicates that the transmission was completed successfully while “NG” and three digits (an error code) indicates that the transmission failed.
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Try powering off the printer, waiting at least 10 seconds after the printer shuts down completely, then power it back on. This should proliferate the network settings as necessary. If this doesn’t correct the issue, you will need to reset the I-Fax/Scan to Email settings, and then set them up again.
What is pop Rx?
[POP RX] Select the check box to receive I-Faxes. [POP Interval] This sets the interval (in minutes) used for automatically connecting to the POP3 server. If there are any I-Fax documents on the server, they are automatically received and printed.
What does ng mean on printer?
Printing failed
RESULT
| OK: | Printing was completed successfully. |
|---|---|
| NG: | Printing failed. The error code is also printed next to “NG.” |
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E59. 2114. Paper settings for printing do not match paper information set on printer. Press the printer’s Stop button to cancel printing. Make sure paper loaded in the rear tray matches the paper size selected with the printer’s Paper Select button.
What does error TX report mean?
Sent/Error. For e-mail, TX Result Reports indicate the transmission result between the machine and the mail server, not between the machine and the destination address. Even if the transmission fails, a three-digit error code will not be printed. To check the error code, print a Communication Management Report.
Which country code is +1403?
Alberta, Canada
To call out of the U.S. dial: “011 + Country Code + City Code + Number”
| Country | Code |
|---|---|
| Burundi | 257 |
| Cambodia | 855 |
| Cameroon | 237 |
| Alberta, Canada | 1403 |
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Many beginning photographers consider Canon 80D as one of the best Canon cameras for photography. Being equipped with a high-resolution 24.0MP sensor, this camera body gives you an opportunity to enjoy a larger space for cropping. As you a result, you’ll get detailed images that may be printed in a large format.
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The history of the cannon spans several hundred years. The cannon was invented in China as early as the 12th century and traces its development from the fire lance, the ancestor of cannons and firearms.
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