Обновлен: 1 год назад
Номер статьи (ID) 13633
Распространенные проблемы
Вы указали неверный адрес электронной почты, пароль или код Authenticator. Пожалуйста, попробуйте еще раз.
Коды ошибки: BLZBNTBGS8000000F
Эта ошибка возникает, если информация, предоставленная серверу, является некорректной. Как правило, это происходит, если был указан неверный адрес электронной почты, пароль или код Authenticator. Также возможно, что Authenticator потерял синхронизацию с серверами Battle.net.
- Убедитесь, что при входе в учетную запись Battle.net адрес электронной почты и пароль указаны верно.
- Если ваши данные были сохранены, попробуйте еще раз ввести электронную почту учетной записи Battle.net и пароль.
- Если это не поможет, попробуйте сменить пароль.
- Если используется Authenticator, убедитесь, что код введен правильно. Код действителен в течение 30 секунд. Если код вашего Authenticator был изменен, не пользуйтесь старым кодом.
- Восстановите синхронизацию Authenticator.
- Брелок Authenticator: обратитесь в службу поддержки и попросите синхронизировать Authenticator.
- Battle.net Mobile Authenticator: В статье о решении затруднений с Blizzard Mobile Authenticator вы найдете информацию о том, как можно произвести синхронизацию.
Расширенные возможности устранения ошибок
Сброс Authenticator
Если синхронизация не решит затруднение, придется сбросить Battle.net® Mobile Authenticator.
- Открепите Battle.net® Mobile Authenticator от учетной записи Blizzard.
- Выберите раздел «Информация» в главном меню Authenticator.
- Выберите раздел «Нужен новый серийный номер?».
- Запишите текущий серийный номер и код восстановления на тот случай, если вам понадобиться восстановить текущий Authenticator.
- Выберите вариант «Получить новый серийный номер».
- Прикрепите новый Authenticator к учетной записи Battle.net.
Изменение электронной почты учетной записи Battle.net
- В некоторых редких случаях вам нужно изменить адрес электронной почты Blizzard для разрешения затруднений со входом.
- После изменения адреса электронной почты попробуйте снова войти в учетную запись и убедиться, что затруднение разрешено. После разрешения вопроса вы можете поменять адрес электронной почты на старый.
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Battle.net is Blizzard’s official launcher from where you can download and install all the different games made by Blizzard. It is mandatory for every player to have Battle.net installed on his desktop before he can play games like WoW on his computer.
We have been seeing various complaints from users that they have been facing issues with their Battle.net launcher. On asking such users about the issue, they mentioned how the Battle.net authenticator is not working.
Through this article, we will be helping you figure out exactly how you can get this issue fixed. We will be listing a number of troubleshooting steps that should all help in telling you how you can get rid of the problem. So, without wasting any time further, let’s get started!
- Ensure You Have a Good Connection
Although this isn’t the case all the time, there are cases when having a poor internet connection could lead to you facing different issues with the authenticator. It could be that you are currently facing issues with your internet.
You can further confirm this by running a speed test. In case you really are not getting the usual bandwidth or internet speed, then we highly suggest that you contact your ISP as only they should be able to resolve this issue.
- Removing and Adding the Authenticator Again
Another thing that you can do is to remove and add your authenticator again. Simply put, we recommend that you remove the addon that you have attached to your account.
Once you have successfully removed the authenticator, we recommend that you attach a new authenticator to your account. Doing so may require your recovery code which should be given to you at the time of authentication.
- Clear Authenticator’s Data and Cache Files
One thing that can potentially help fix your issue is to clear the authenticator’s data and cache files. In this case, you will have to clear the authenticator’s data and cache files.
You can do this by opening the Authenticator from your device’s app manager. Once you have deleted the data and cache files of the application, what you can do is to restart the application and try the procedure again.
- Reinstall the Application
You can try uninstalling and reinstalling the authenticator. This should ultimately help in resolving the problem.
The Bottom Line
Here are the 4 ways on how you can fix the Battle.net authenticator not working. Ensure that you read through the article so that you don’t miss out on anything. In case of any query, be sure to leave a comment down in the comment section.
Blizzard games has given users the opportunity to secure their accounts using the battle net authenticator. However, users have reported that the BattleNet authenticator is not working and a fix is needed for the same. In this guide, we’ll walk you through all the steps required to fix the battle net authenticator if it’s not working for you.
How to Fix Blizzard BattleNet Authenticator Not Working
To fix the battle net authenticator all you need to do is ensure your registered credentials are properly verified by the authenticator. Most of these problems occur due to registration and credential storage inefficiencies. Sometimes it could be because of a backend issue that sees the BattleNet authenticator not working and in need of a fix. Mentioned below are a few things you can do to fix your Blizzard battle Net Authenticator not working issue.
Check your Network
Usually, players have network issues and panic assuming the game or application has crashed or has stopped working. You can simply run a stability check on either fast.com or speedtest.net for the same. If you notice any issues, you can contact your ISP.
Resync the Authenticator
This should be pretty easy as all you need to do is open up the authenticator on your mobile device and locate and tap the resync button. Once complete, simply login to your Blizzard account and the authenticator should work smoothly.
Uninstall and Reinstall the Authenticator App
Firstly, before you do this make sure you remove the authenticator from your Blizzard account and make a note of the security code. Once done, try adding the authenticator again. If this still causes issues, consider clearing all cache, erasing data, and uninstalling the application. Now reinstall, and check to see if everything works fine.
These are all the ways in which you can attempt to fix the Blizzard Battle Net Authenticator not working issue. If your issue persists, reach out to Blizzard Support. We hope this guide was of assistance to you. If you’re a Blizzard Games freak, here’s a guide on Cheats, Trainer, Hero Editor, & More in Diablo 2 Resurrected