Barco ошибка 5817

Снимайте логи когда нет показа!

Для снятия логов с проектора Barco выполните следующие действия:
1. Запустите «Barco Communicator» и подключитесь к проектору через соответствующий IP адрес.
2. Войдите под пользователем с правами администратора.
3. Зайдите Diagnostics -> Package -> Create diagnostics package. Программа создаст ZIP-архив
вида: diagnostics_DP2K_1190081288_2015-04-14T113530.zip

Quick Links

ICMP

Service Manual

DP Alchemy

R5906594/05

09/11/2016

• Page 1: Service Manual

  ICMP Service Manual DP Alchemy R5906594/05 09/11/2016…

• Page 2
  Barco NV President Kennedypark 35, 8500 Kortrijk, Belgium Phone: +32 56.36.82.11 Fax: +32 56.36.883.86 Support: www.barco.com/en/support Visit us at the web: www.barco.com Printed in Belgium…
• Page 3
  Changes Barco provides this manual ’as is’ without warranty of any kind, either expressed or implied, including but not limited to the implied warranties or merchantability and fitness for a particular purpose. Barco may make im- provements and/or changes to the product(s) and/or the program(s) described in this publication at any time without notice.

• Page 5: Table Of Contents

  Removing a HDD from the ICMP……………

• Page 6
  Table of contents R5906594 ICMP 09/11/2016…

• Page 7: Safety

  Read this chapter attentively. It contains important information to prevent personal injury while servic- ing the ICMP. Furthermore, it includes several cautions to prevent damage to the ICMP. Ensure that you understand and follow all safety guidelines, safety instructions and warnings mentioned in this chapter before servicing the ICMP.

• Page 8: Safety Instructions

  Ozone: Operating lamp generates ozone gas which is harmful to the respiratory system. Therefore the lamp should be operated in adequately ventilated equipment. 2. Read and comply with all caution and safety-related notes on or inside the projector cabinet or on the projector chassis, or on the picture tube. R5906594 ICMP 09/11/2016…

• Page 9
  BARCO service data parts list might create shock, fire, and/or other hazards. Product Safety is under review continuously and new instructions are issued whenever appropriate.
• Page 10
  Minimize bodily motions when handling unpacked replacement ES devices (Otherwise harmless motion such as the brushing together of your clothes fabric or the lifting of your foot from a carpeted floor can generate static electricity sufficient to damage an ES device). R5906594 ICMP 09/11/2016…

• Page 11: General

  2. GENERAL About this chapter This chapter contains some general information on the ICMP (Integrated Cinema Media Processor) such as the location of the main components, the LEDs status, the essential role of the battery in the ICMP, etc. Overview •…

• Page 12: Icmp Status Leds

  2. General ICMP status LEDs ICMP status LEDs and Reset button LEDs on ICMP front panel give information on the status of the device. Image 2-2 Status overview PWR/ERROR and READY LEDs: READY PWR/ER- ICMP Status Turned off Board reset…

• Page 13: Icmp Hdd Status Leds

  Note: The disk status (RAID degraded) can be from the ICMP», page 71, and «Installing a retrieved via the (Web) Commander. See user HDD into the ICMP», page 72. Ensure to insert guide of the (Web) Commander. the HDD firmly.

• Page 14: Introduction Of Icmp Battery

  Locate the battery The battery is located at the rear upper left side of the ICMP assembly. Once the ICMP assembly removed from the projector, flip the board upside-down, and place the back of the board in front of you.

• Page 15
  A short circuit between the two connectors would cause immediate failure of the card. Image 2-5 After removing the ICMP assembly from the projector, it is recommended to put it on clear, stable and insulated support during all the battery replacement procedure, to avoid any accidental short-circuit.

• Page 16: Icmp Reset

  Star button on the local keypad for a few seconds (Not for C- and B-series) As a result the projector is safely prepared for the ICMP reboot. All ongoing events on the ICMP (e.g. ingest) are requested to end. After a few seconds the ICMP is requested to restart. The READY LED on the front panel of the ICMP starts to blink orange.

• Page 17
  2. General As a result the projector is safely prepared for the ICMP reboot. All ongoing events on the ICMP (e.g. ingest) are stopped immediately and the ICMP restarts. Image 2-6 Resetting the ICMP with the hardware reset button may cause damage to ARNING the content on the HDDs.
• Page 18
  2. General R5906594 ICMP 09/11/2016…

• Page 19: Preventative Maintenance Actions

  The one year maintenance actions, listed below, may ONLY be performed by certified service personnel who are familiar with potential hazards of the product and all product safety checks. No. Maintenance action Remarks Check battery valid date. If date is older than 4 years, replace battery preventative. R5906594 ICMP 09/11/2016…

• Page 20
  3. Preventative maintenance actions R5906594 ICMP 09/11/2016…

• Page 21: Troubleshooting

  About this chapter This chapter enumerates all ICMP related error codes which can appear on the Touch Panel display of the cinema projector or in the projector log files. Note that some codes have a warning and an error state.

• Page 22
  The DMD configuration file is Restart the projector. If the problem persists, escalate the issue corrupted. including a log package from the system. An update of the ICMP (in the same version or in a more recent version) can help restore the configuration files.
• Page 23
  The sequence file is Restart the projector. If the problem persists, escalate the issue corrupted. including a log package from the system. An update of the ICMP (in the same version or in a more recent version) can help restore the configuration files.
• Page 24
  Code 10025: “formatter — red satellite sri link error” (Error) Situation Solution There is a communication Restart the projector. If the problem persists, escalate the issue error between ICMP and the including a log package from the system. satellite. Code 10026: “formatter — red satellite in reset” (Error) Situation…
• Page 25
  Code 10045: “formatter — blue satellite sri link error” (Error) Situation Solution There is a communication Restart the projector. If the problem persists, escalate the issue error between ICMP and the including a log package from the system. satellite. Code 10046: “formatter — blue satellite in reset” (Error) Situation…
• Page 26
  Restart the projector. If the problem persists, escalate the issue to the ICP FPGA is not including a log package from the system. initialized. Code 10062: “system — ICMP startup process busy” (Info) Situation Solution Wait until the startup sequence completes.
• Page 27
  Check the interconnection cable(s) between the master and the slave projector could not be slave(s). established (while playing). Code 10067: “gip — Slave ICMP not playing the same Videoframe” (Error) Situation Solution The LTC communication Restart the master and slave projectors. If the problem persists, is OK, but the slave is at escalate the issue including a log package from the system.
• Page 28
  Code 10076: “system — Video Mezzanine FPGA version mismatch” (Warning) Situation Solution The firmware version on the Re-install the ICMP software package. If the problem persists, escalate Video Mezzanine add-on the issue. board does not match the ICMP software package.
• Page 29
  4. Troubleshooting Code 10502: “ICMP — invalid command arguments — command rejected” (Error) Situation Solution The operation requested Check the compatibility between the Barco (Web) Commander or TMS from the user interface has version and the ICMP version. failed because the data received by the ICMP are not as expected.
• Page 30
  4. Troubleshooting Code 10510: “ICMP — player requires all resources — command rejected” (Error) Situation Solution The operation was rejected Wait for the end of the playback and retry the operation. because the system resources are allocated to playback. Code 10511: “ICMP — version info read error” (Error)
• Page 31
  Code 10520: “settings — invalid settings format — settings rejected” (Error) Situation Solution The update of the ICMP The Barco Communicator is more recent than the ICMP. Check that settings is rejected because the ICMP version is up to date. the format of the settings data is not supported by the current version.
• Page 32
  4. Troubleshooting Code 10525: “settings — duplicated automation device — settings rejected” (Error) Situation Solution The update of the ICMP Change the automation devices settings. Make sure all entries in the settings is rejected because devices section are using different identifiers.
• Page 33
  Restart the projector. If the problem persists, escalate the issue are missing or are corrupted. including a log package from the system. An update of the ICMP (in the same version or in a more recent version) can help restore the settings files.
• Page 34
  Code 10543: “projector — macro execution error” (Error) Situation Solution An error was detected during Check the projector macro. the execution of a projector Check the connectivity between the ICMP and the projector. macro. R5906594 ICMP 09/11/2016…
• Page 35
  Code 10563: “automation — device not supported — device ignored” (Warning) Situation Solution One of the devices from Check the ICMP version. Edit the automation settings to change or the automation settings is remove the device and the related actions. not supported in the current ICMP version.
• Page 36
  One of the HDD has a Continue using that HDD or insert a valid HDD of the same size as capacity larger than the the other HDDs. expected size. The HDD is used in the RAID but not to its full capacity. R5906594 ICMP 09/11/2016…
• Page 37
  All ingest, content management and scheduling will be without HDD. disabled. Code 10581: “storage — requested content not found” (Warning) Situation Solution The content is not present on Insert all the HDDs correctly. the system anymore. R5906594 ICMP 09/11/2016…
• Page 38
  HDD 1. This HDD is probably initiated automatically. The system should remain powered on until the going to fail. rebuild is complete. If a power cycling occurs during the rebuild a new complete rebuild will start on next reboot. R5906594 ICMP 09/11/2016…
• Page 39
  Code 10594: “check — content check busy — cannot check new content” (Error) Situation Solution The content integrity cannot Wait for the end of the running integrity check or cancel it. be checked because the integrity of another content is already being checked. R5906594 ICMP 09/11/2016…
• Page 40
  Check the compliance of the show data. because the format of the show data is incorrect. The show cannot be saved Check the compatibility between the Barco (Web) Commander or TMS because the format of the version and the ICMP version. show data is not compatible with the module version.
• Page 41
  Code 10625: “key being ingested — cannot delete key” (Error) Situation Solution The key cannot be deleted First cancel the ingest job then delete the key if it is listed in the browser. because it is being ingested. R5906594 ICMP 09/11/2016…
• Page 42
  Code 10640: “ingest — not available — cannot scan or ingest” (Error) Situation Solution Ingest functionality is not Restart the projector. If the problem persists, escalate the issue properly initialized. including a log package from the system. R5906594 ICMP 09/11/2016…
• Page 43
  Check the remote storage settings for the selected source. source URL is not correctly formatted. The scan failed because the Check the ICMP version and the protocol defined in the settings. source is using a protocol that is not supported by the current ICMP version.
• Page 44
  Code 10649: “ingest scan — invalid CPL body — cannot play that CPL” (Error) Situation Solution The CPL body is incorrect. Check the content with the content provider. No video track was found in some reels of the CPL. The CPL will not play. R5906594 ICMP 09/11/2016…
• Page 45
  Do not ingest that key unless you want to move the local storage to an match the certificate of the ICMP for which the key is valid. Request another key from your key ICMP. Ingest can be executed provider with the correct ICMP certificate.
• Page 46
  Situation Solution The ingest job failed because Check that the source can still be reached by the ICMP. Check the at least one file could not be integrity of the source, make sure all files are accessible. copied to the local storage: an error occurred while reading from the source.
• Page 47
  files for the concerned CPL. The system cannot parse Update the ICMP with a version that supports the DCP files if possible. some files of the CPL from the source DCP because they are not supported.
• Page 48
  Code 10681: “scheduler — invalid schedule time range — schedule update rejected” (Error) Situation Solution The update of the schedule The Barco (Web) Commander or TMS applications should provide is rejected because the schedule data with a correct range. time range specified in the schedule data is incorrect.
• Page 49
  Code 10703: “security — certificate not found — cannot retrieve certificate” (Error) Situation Solution The requested certificate Only certificates listed by the ICMP can be retrieved. cannot be retrieved because it is not on the system. The requested certificate Restart the projector. If the problem persists, escalate the issue cannot be retrieved but it is including a log package from the system.
• Page 50
  The license cannot be added Update the ICMP or get a valid license for that version. because its format is not supported by the current ICMP version. Code 10722: “license — license invalid signer thumbprint — add license rejected”…
• Page 51
  Code 10730: “license — license not found — cannot retrieve license” (Error) Situation Solution The license cannot be Check the license is still present on the system. retrieved because the unique identifier is not found on the system. R5906594 ICMP 09/11/2016…
• Page 52
  Delete the existing clip before saving the new one. the system and the new clip cannot be saved. Code 10751: “settings — invalid clip title — cannot save clip” (Error) Situation Solution The clip title is not valid. Enter a valid clip title. R5906594 ICMP 09/11/2016…
• Page 53
  Code 10904: “player — content read error — selection failed” (Error) Situation Solution The player cannot select Restart the projector. If the problem persists, escalate the issue content because an error including a log package from the system. occurred while reading the content. R5906594 ICMP 09/11/2016…
• Page 54
  Code 10911: “player — incomplete content — selection failed” (Error) Situation Solution The player cannot select Ingest the incomplete or missing clips. content because it refers to incomplete content. R5906594 ICMP 09/11/2016…
• Page 55
  The subtitles cannot be Update the ICMP or get a content version with subtitles supported by played because they are not the current ICMP version. supported by the renderer.
• Page 56
  Code 10923: “player — CPL not compliant with SMPTE 429-7 — cannot play” (Error) Situation Solution The play cannot start Request a SMPTE compliant CPL from the content provider. because one of the CPLs is not SMPTE compliant. R5906594 ICMP 09/11/2016…
• Page 57
  Request a DCP with valid HMAC values from the content provider. compute valid integrity check values because the content HMAC values are incorrect. The security module cannot Update the ICMP to a version supporting the HMAC values. compute valid integrity check values because the content HMAC values are not supported.
• Page 58
  Code 10935: “player — invalid KDM envelopped digest — KDM rejected” (Error) Situation Solution The play cannot start Request a KDM with a valid signature from the content provider. because one of the KDM digests used for the signature does not match. R5906594 ICMP 09/11/2016…
• Page 59
  Situation Solution The play cannot start Request a KDM with a valid or a generic TDL. Note the ICMP is a because one of the KDMs permanently married system and doesn’t process the TDL but it needs contains an invalid trusted to check that the TDL is properly formatted.
• Page 60
  Make sure the board is properly inserted and clear the insertion tamper because an insertion tamper from the projector. is being reported. The insertion tamper is triggered when the ICMP is removed from a projector but is only reported when inserted in a new projector. R5906594 ICMP 09/11/2016…
• Page 61
  Get a valid source DCP with a correct version of the content. it cannot identify the video asset. The player cannot play the Update the ICMP with a version that supports that type of content. selected content because it does not support the type of video asset.
• Page 62
  Code 10958: “player — missing license on master player — playing in standalone mode” (Warning) Situation Solution The expected multi-projector Check the license on the master and request a new one. license is not present or not valid on the master. The master can be in standalone mode only. R5906594 ICMP 09/11/2016…
• Page 63
  The show to insert does not exist or is used. Code 10962: “player — slave command rejected — not a Barco client” (Error) Situation Solution The slave projector rejects Reserved API call cannot be used by TMS or any client.
• Page 64
  The as normal else the master player will go to the standalone mode. playback may continue till the end of the current clip then only the master will continue the playback. R5906594 ICMP 09/11/2016…
• Page 65
  Code 10976: “player — key not compliant with standard (SMPTE 430-1) — cannot play” (Error) Situation Solution The play cannot start Request a key that is SMPTE 430-1 compliant. More details can be because one key is not found in ths syslog. compliant with SMPTE 430-1 standard. R5906594 ICMP 09/11/2016…
• Page 66
  Situation Solution The play cannot start Request a key with a valid or a generic TDL. Note the ICMP is a because one of the key permanently married system and doesn’t process the TDL but it needs contains an invalid trusted to check the TDL is properly formatted.
• Page 67
  Code 10987: “player — corrupted immersive sound assets — immersive sound might fail” (Warning) Situation Solution Some clips contains Check the content and ingest the corrupted assets. corrupted immersive sound assets. The playback of immersive sound may fail or cause artefacts. R5906594 ICMP 09/11/2016…
• Page 68
  The audio settings for the Retry or restart the projector. If the problem persists, escalate the issue alternative input could not including a log package from the system. be applied on the embedded sound processor. The audio is in error. R5906594 ICMP 09/11/2016…
• Page 69
  Code 10999: “player — IMB error — format configuration failed” (Error) Situation Solution The playback failed because Restart the projector. If the problem persists, escalate the issue an error occurred while including a log package from the system. applying the format on the IMB. R5906594 ICMP 09/11/2016…
• Page 70
  4. Troubleshooting R5906594 ICMP 09/11/2016…

• Page 71: Icmp Service Procedure

  ICMP. Use a 7 mm flat screwdriver. For detailed instructions see User & Installation manual of the projector. 2. Release the four retaining screws at the front of the ICMP (reference 1). Use a PH2 Phillips screwdriver. 3. Pull the ICMP out of its compartment.

• Page 72
  Image 5-1 Image 5-2 Removal of the ICMP from the Card Cage of the projector will result in tamper events (service door tamper, insertion tamper). In the ICMP, the content is stored on removable disks that allow fast recovery of this content if you have to replace an ICMP.

• Page 73: Installing The Icmp

  Caution: Ensure that the both sides of the ICMP are captured by the guides inside the Card Cage compartment. See detail in image below. 2. Push (apply a little pressure) on both handles until the ICMP is fully inserted and the connection is made with the back plane.

• Page 74
  Image 5-4 4. Install the HDDs in case not yet installed. See procedure «Installing a HDD into the ICMP», page 72. 5. Install the cover of the Card Cage (not needed in case this is a DP2K S series projector). Use a 7 mm flat screwdriver.

• Page 75: Removing A Hdd From The Icmp

  5. ICMP service procedure Removing a HDD from the ICMP In case the ICMP has to be returned to factory (e.g. for repair) the non defective HDDs should be removed and kept. How to remove a HDD ? 1. Switch off the projector.

• Page 76: Installing A Hdd Into The Icmp

  5. ICMP service procedure Installing a HDD into the ICMP This procedure assumes that the HDD slot of the ICMP is empty. If not, see procedure «Removing a HDD from the ICMP», page 71. AUTION Always use a new empty spare part HDD from Barco to replace a malfunction HDD.

• Page 77: Replacement Of The Battery

  Insulated flat blade screwdriver (not included in the replacement kit that Barco offers). • Pen to write the date on the sticker (not included in the replacement kit that Barco offers). • 2 Tamper evident stickers (not included in the replacement kit that Barco offers for security reasons).

• Page 78
  Preparation 1. Wear insulating gloves. 2. Place the ICMP on a stable (solid), flat and insulated support. Flip that board upside-down and place the back of the board in front of you. 3. Locate the batteries slots on the board.
• Page 79
  5. ICMP service procedure Image 5-12 3. Put the new battery in the empty slot. Tip: By introducing the battery on the front of the slot (where the edge is less high), you need to tilt less the battery. Image 5-13 Caution: CAUTION: Please insert the new battery in the correct orientation! References should be facing up.
• Page 80
  5. ICMP service procedure Image 5-14 Now, there is one battery in each battery slot: Image 5-15 4. Remove the piece of plastic tube. Image 5-16 R5906594 ICMP 09/11/2016…
• Page 81
  5. ICMP service procedure 5. Insert the piece of plastic tube on the positive connector of the other slot (the old battery). Image 5-17 6. You can use the insulated flat screwdriver to help you to release the old battery.
• Page 82
  5. ICMP service procedure Image 5-19 8. Place the cover on the battery slot. Image 5-20 9. Place two new tamper evident stickers between the cover and the card. Ensure that the tamper evident stickers do not cover the gold plated contacts of the printed circuit board.

• Page 83: Raid Controller Replacement

  5. ICMP service procedure Image 5-21 10.And finally, strike out the old insertion date on the cover and write the new one (MM/YY) on the empty location. Image 5-22 RAID controller replacement Power down the projector and let it cool down before starting the installation ARNING procedure.

• Page 84
  3. Open the ICMP to get access to the RAID controller: a) Put the ICMP upside down. b) The bottom layer of the ICMP is constituted by the metal plate (without the 3 hard disks), the hard disks backplane and the security board.
• Page 85
  Remove the 2 long spacers as shown in image 5-24. For this you need to loosen 5 x T10 screws. Image 5-24 e) Carefully, put the bottom board of the ICMP upwards, as shown on image 5-25. Image 5-25 4.
• Page 86
  Note: To disconnect SATA connectors, you have to press the clips at the bottom of every connector. Image 5-27 c) Loosen the 4 x T10 screws to release the RAID controller from the main ICMP module, identified by arrows in image 5-26.
• Page 87
  Note: If you use a dynamometric Torx T10, you can setup this to a torque of 1 Nm. d) Connect the 3 SATA connectors, identified by 1, 2 and 3 on image 5-26. e) Place the bottom plate into the ICMP assembly and lock the 4 T15 screws from the bottom, as shown in image 5-23.
• Page 88
  5. ICMP service procedure R5906594 ICMP 09/11/2016…

• Page 89: Index

  — internal login failed — player control not Videoframe 23 available 31 gip — Slave ICMP receiving invalid LTC packages 23 automation — invalid action parameters — action gip — Slave ICMP: LTC is not alive 23 ignored 31…

• Page 90
  — license out of date — out-of-date license 48 player — invalid CPL signature — cannot play 53 license — license outside signer time window — add player — invalid CPL signer chain — cannot play 53 license rejected 47 R5906594 ICMP 09/11/2016…
• Page 91
  — KDM not compliant with standard (SMPTE player — service door tamper — cannot play 56 430-1) — cannot play 54 player — slave command rejected — not a Barco player — KDM not found — selection failed 54 client 59 player — KDM not matching the IMB certificate — KDM…
• Page 92
  — test settings already running — test settings system — I2C error reading Power PC rejected 30 temperature 24 settings — unreachable NTP server — NTP sync might system — ICMP startup process busy 22 not work 30 system — overtemperature detected 18 R5906594 ICMP 09/11/2016…
• Page 93
  10562 31 10060 22 10563 31 10061 22 10564 31 10062 22 10565 31 10063 23 10566 32 10064 23 10567 32 10065 23 10568 32 10066 23 10569 32 10067 23 10573 32 10068 23 10574 32 R5906594 ICMP 09/11/2016…
• Page 94
  10905 50 10649 40 10906 50 10650 41 10907 50 10651 41 10908 50 10652 41 10909 50 10653 41 10910 50 10654 41 10911 50 10655 41 10912 51 10656 42 10913 51 10657 42 10914 51 R5906594 ICMP 09/11/2016…
• Page 95
  10957 58 Troubleshooting 9 10958 58 ICMP reset 12 10959 59 Install 69 10960 59 ICMP 69 10961 59 Introduction of ICMP battery 10 10962 59 10963 59 10964 59 10965 59 Maintenance 15 10966 60 1 year 15 10967 60…
• Page 96
  Index Instructions 3 Status LEDs 8–9 RAID controller replacement 79 ICMP HDD 9 Remove 67, 71–72 HDD 71–72 ICMP 67 Replacement of the battery 73 Troubleshoot 17 Reset button 12 ICMP 17 Troubleshooting 17 Safety 3 R5906594 ICMP 09/11/2016…

Quick Links

ICMP

Service Manual

DP Alchemy

R5906594/05

09/11/2016

• Page 1: Service Manual

  ICMP Service Manual DP Alchemy R5906594/05 09/11/2016…

• Page 2
  Barco NV President Kennedypark 35, 8500 Kortrijk, Belgium Phone: +32 56.36.82.11 Fax: +32 56.36.883.86 Support: www.barco.com/en/support Visit us at the web: www.barco.com Printed in Belgium…
• Page 3
  Changes Barco provides this manual ’as is’ without warranty of any kind, either expressed or implied, including but not limited to the implied warranties or merchantability and fitness for a particular purpose. Barco may make im- provements and/or changes to the product(s) and/or the program(s) described in this publication at any time without notice.

• Page 5: Table Of Contents

  Removing a HDD from the ICMP……………

• Page 6
  Table of contents R5906594 ICMP 09/11/2016…

• Page 7: Safety

  Read this chapter attentively. It contains important information to prevent personal injury while servic- ing the ICMP. Furthermore, it includes several cautions to prevent damage to the ICMP. Ensure that you understand and follow all safety guidelines, safety instructions and warnings mentioned in this chapter before servicing the ICMP.

• Page 8: Safety Instructions

  Ozone: Operating lamp generates ozone gas which is harmful to the respiratory system. Therefore the lamp should be operated in adequately ventilated equipment. 2. Read and comply with all caution and safety-related notes on or inside the projector cabinet or on the projector chassis, or on the picture tube. R5906594 ICMP 09/11/2016…

• Page 9
  BARCO service data parts list might create shock, fire, and/or other hazards. Product Safety is under review continuously and new instructions are issued whenever appropriate.
• Page 10
  Minimize bodily motions when handling unpacked replacement ES devices (Otherwise harmless motion such as the brushing together of your clothes fabric or the lifting of your foot from a carpeted floor can generate static electricity sufficient to damage an ES device). R5906594 ICMP 09/11/2016…

• Page 11: General

  2. GENERAL About this chapter This chapter contains some general information on the ICMP (Integrated Cinema Media Processor) such as the location of the main components, the LEDs status, the essential role of the battery in the ICMP, etc. Overview •…

• Page 12: Icmp Status Leds

  2. General ICMP status LEDs ICMP status LEDs and Reset button LEDs on ICMP front panel give information on the status of the device. Image 2-2 Status overview PWR/ERROR and READY LEDs: READY PWR/ER- ICMP Status Turned off Board reset…

• Page 13: Icmp Hdd Status Leds

  Note: The disk status (RAID degraded) can be from the ICMP», page 71, and «Installing a retrieved via the (Web) Commander. See user HDD into the ICMP», page 72. Ensure to insert guide of the (Web) Commander. the HDD firmly.

• Page 14: Introduction Of Icmp Battery

  Locate the battery The battery is located at the rear upper left side of the ICMP assembly. Once the ICMP assembly removed from the projector, flip the board upside-down, and place the back of the board in front of you.

• Page 15
  A short circuit between the two connectors would cause immediate failure of the card. Image 2-5 After removing the ICMP assembly from the projector, it is recommended to put it on clear, stable and insulated support during all the battery replacement procedure, to avoid any accidental short-circuit.

• Page 16: Icmp Reset

  Star button on the local keypad for a few seconds (Not for C- and B-series) As a result the projector is safely prepared for the ICMP reboot. All ongoing events on the ICMP (e.g. ingest) are requested to end. After a few seconds the ICMP is requested to restart. The READY LED on the front panel of the ICMP starts to blink orange.

• Page 17
  2. General As a result the projector is safely prepared for the ICMP reboot. All ongoing events on the ICMP (e.g. ingest) are stopped immediately and the ICMP restarts. Image 2-6 Resetting the ICMP with the hardware reset button may cause damage to ARNING the content on the HDDs.
• Page 18
  2. General R5906594 ICMP 09/11/2016…

• Page 19: Preventative Maintenance Actions

  The one year maintenance actions, listed below, may ONLY be performed by certified service personnel who are familiar with potential hazards of the product and all product safety checks. No. Maintenance action Remarks Check battery valid date. If date is older than 4 years, replace battery preventative. R5906594 ICMP 09/11/2016…

• Page 20
  3. Preventative maintenance actions R5906594 ICMP 09/11/2016…

• Page 21: Troubleshooting

  About this chapter This chapter enumerates all ICMP related error codes which can appear on the Touch Panel display of the cinema projector or in the projector log files. Note that some codes have a warning and an error state.

• Page 22
  The DMD configuration file is Restart the projector. If the problem persists, escalate the issue corrupted. including a log package from the system. An update of the ICMP (in the same version or in a more recent version) can help restore the configuration files.
• Page 23
  The sequence file is Restart the projector. If the problem persists, escalate the issue corrupted. including a log package from the system. An update of the ICMP (in the same version or in a more recent version) can help restore the configuration files.
• Page 24
  Code 10025: “formatter — red satellite sri link error” (Error) Situation Solution There is a communication Restart the projector. If the problem persists, escalate the issue error between ICMP and the including a log package from the system. satellite. Code 10026: “formatter — red satellite in reset” (Error) Situation…
• Page 25
  Code 10045: “formatter — blue satellite sri link error” (Error) Situation Solution There is a communication Restart the projector. If the problem persists, escalate the issue error between ICMP and the including a log package from the system. satellite. Code 10046: “formatter — blue satellite in reset” (Error) Situation…
• Page 26
  Restart the projector. If the problem persists, escalate the issue to the ICP FPGA is not including a log package from the system. initialized. Code 10062: “system — ICMP startup process busy” (Info) Situation Solution Wait until the startup sequence completes.
• Page 27
  Check the interconnection cable(s) between the master and the slave projector could not be slave(s). established (while playing). Code 10067: “gip — Slave ICMP not playing the same Videoframe” (Error) Situation Solution The LTC communication Restart the master and slave projectors. If the problem persists, is OK, but the slave is at escalate the issue including a log package from the system.
• Page 28
  Code 10076: “system — Video Mezzanine FPGA version mismatch” (Warning) Situation Solution The firmware version on the Re-install the ICMP software package. If the problem persists, escalate Video Mezzanine add-on the issue. board does not match the ICMP software package.
• Page 29
  4. Troubleshooting Code 10502: “ICMP — invalid command arguments — command rejected” (Error) Situation Solution The operation requested Check the compatibility between the Barco (Web) Commander or TMS from the user interface has version and the ICMP version. failed because the data received by the ICMP are not as expected.
• Page 30
  4. Troubleshooting Code 10510: “ICMP — player requires all resources — command rejected” (Error) Situation Solution The operation was rejected Wait for the end of the playback and retry the operation. because the system resources are allocated to playback. Code 10511: “ICMP — version info read error” (Error)
• Page 31
  Code 10520: “settings — invalid settings format — settings rejected” (Error) Situation Solution The update of the ICMP The Barco Communicator is more recent than the ICMP. Check that settings is rejected because the ICMP version is up to date. the format of the settings data is not supported by the current version.
• Page 32
  4. Troubleshooting Code 10525: “settings — duplicated automation device — settings rejected” (Error) Situation Solution The update of the ICMP Change the automation devices settings. Make sure all entries in the settings is rejected because devices section are using different identifiers.
• Page 33
  Restart the projector. If the problem persists, escalate the issue are missing or are corrupted. including a log package from the system. An update of the ICMP (in the same version or in a more recent version) can help restore the settings files.
• Page 34
  Code 10543: “projector — macro execution error” (Error) Situation Solution An error was detected during Check the projector macro. the execution of a projector Check the connectivity between the ICMP and the projector. macro. R5906594 ICMP 09/11/2016…
• Page 35
  Code 10563: “automation — device not supported — device ignored” (Warning) Situation Solution One of the devices from Check the ICMP version. Edit the automation settings to change or the automation settings is remove the device and the related actions. not supported in the current ICMP version.
• Page 36
  One of the HDD has a Continue using that HDD or insert a valid HDD of the same size as capacity larger than the the other HDDs. expected size. The HDD is used in the RAID but not to its full capacity. R5906594 ICMP 09/11/2016…
• Page 37
  All ingest, content management and scheduling will be without HDD. disabled. Code 10581: “storage — requested content not found” (Warning) Situation Solution The content is not present on Insert all the HDDs correctly. the system anymore. R5906594 ICMP 09/11/2016…
• Page 38
  HDD 1. This HDD is probably initiated automatically. The system should remain powered on until the going to fail. rebuild is complete. If a power cycling occurs during the rebuild a new complete rebuild will start on next reboot. R5906594 ICMP 09/11/2016…
• Page 39
  Code 10594: “check — content check busy — cannot check new content” (Error) Situation Solution The content integrity cannot Wait for the end of the running integrity check or cancel it. be checked because the integrity of another content is already being checked. R5906594 ICMP 09/11/2016…
• Page 40
  Check the compliance of the show data. because the format of the show data is incorrect. The show cannot be saved Check the compatibility between the Barco (Web) Commander or TMS because the format of the version and the ICMP version. show data is not compatible with the module version.
• Page 41
  Code 10625: “key being ingested — cannot delete key” (Error) Situation Solution The key cannot be deleted First cancel the ingest job then delete the key if it is listed in the browser. because it is being ingested. R5906594 ICMP 09/11/2016…
• Page 42
  Code 10640: “ingest — not available — cannot scan or ingest” (Error) Situation Solution Ingest functionality is not Restart the projector. If the problem persists, escalate the issue properly initialized. including a log package from the system. R5906594 ICMP 09/11/2016…
• Page 43
  Check the remote storage settings for the selected source. source URL is not correctly formatted. The scan failed because the Check the ICMP version and the protocol defined in the settings. source is using a protocol that is not supported by the current ICMP version.
• Page 44
  Code 10649: “ingest scan — invalid CPL body — cannot play that CPL” (Error) Situation Solution The CPL body is incorrect. Check the content with the content provider. No video track was found in some reels of the CPL. The CPL will not play. R5906594 ICMP 09/11/2016…
• Page 45
  Do not ingest that key unless you want to move the local storage to an match the certificate of the ICMP for which the key is valid. Request another key from your key ICMP. Ingest can be executed provider with the correct ICMP certificate.
• Page 46
  Situation Solution The ingest job failed because Check that the source can still be reached by the ICMP. Check the at least one file could not be integrity of the source, make sure all files are accessible. copied to the local storage: an error occurred while reading from the source.
• Page 47
  files for the concerned CPL. The system cannot parse Update the ICMP with a version that supports the DCP files if possible. some files of the CPL from the source DCP because they are not supported.
• Page 48
  Code 10681: “scheduler — invalid schedule time range — schedule update rejected” (Error) Situation Solution The update of the schedule The Barco (Web) Commander or TMS applications should provide is rejected because the schedule data with a correct range. time range specified in the schedule data is incorrect.
• Page 49
  Code 10703: “security — certificate not found — cannot retrieve certificate” (Error) Situation Solution The requested certificate Only certificates listed by the ICMP can be retrieved. cannot be retrieved because it is not on the system. The requested certificate Restart the projector. If the problem persists, escalate the issue cannot be retrieved but it is including a log package from the system.
• Page 50
  The license cannot be added Update the ICMP or get a valid license for that version. because its format is not supported by the current ICMP version. Code 10722: “license — license invalid signer thumbprint — add license rejected”…
• Page 51
  Code 10730: “license — license not found — cannot retrieve license” (Error) Situation Solution The license cannot be Check the license is still present on the system. retrieved because the unique identifier is not found on the system. R5906594 ICMP 09/11/2016…
• Page 52
  Delete the existing clip before saving the new one. the system and the new clip cannot be saved. Code 10751: “settings — invalid clip title — cannot save clip” (Error) Situation Solution The clip title is not valid. Enter a valid clip title. R5906594 ICMP 09/11/2016…
• Page 53
  Code 10904: “player — content read error — selection failed” (Error) Situation Solution The player cannot select Restart the projector. If the problem persists, escalate the issue content because an error including a log package from the system. occurred while reading the content. R5906594 ICMP 09/11/2016…
• Page 54
  Code 10911: “player — incomplete content — selection failed” (Error) Situation Solution The player cannot select Ingest the incomplete or missing clips. content because it refers to incomplete content. R5906594 ICMP 09/11/2016…
• Page 55
  The subtitles cannot be Update the ICMP or get a content version with subtitles supported by played because they are not the current ICMP version. supported by the renderer.
• Page 56
  Code 10923: “player — CPL not compliant with SMPTE 429-7 — cannot play” (Error) Situation Solution The play cannot start Request a SMPTE compliant CPL from the content provider. because one of the CPLs is not SMPTE compliant. R5906594 ICMP 09/11/2016…
• Page 57
  Request a DCP with valid HMAC values from the content provider. compute valid integrity check values because the content HMAC values are incorrect. The security module cannot Update the ICMP to a version supporting the HMAC values. compute valid integrity check values because the content HMAC values are not supported.
• Page 58
  Code 10935: “player — invalid KDM envelopped digest — KDM rejected” (Error) Situation Solution The play cannot start Request a KDM with a valid signature from the content provider. because one of the KDM digests used for the signature does not match. R5906594 ICMP 09/11/2016…
• Page 59
  Situation Solution The play cannot start Request a KDM with a valid or a generic TDL. Note the ICMP is a because one of the KDMs permanently married system and doesn’t process the TDL but it needs contains an invalid trusted to check that the TDL is properly formatted.
• Page 60
  Make sure the board is properly inserted and clear the insertion tamper because an insertion tamper from the projector. is being reported. The insertion tamper is triggered when the ICMP is removed from a projector but is only reported when inserted in a new projector. R5906594 ICMP 09/11/2016…
• Page 61
  Get a valid source DCP with a correct version of the content. it cannot identify the video asset. The player cannot play the Update the ICMP with a version that supports that type of content. selected content because it does not support the type of video asset.
• Page 62
  Code 10958: “player — missing license on master player — playing in standalone mode” (Warning) Situation Solution The expected multi-projector Check the license on the master and request a new one. license is not present or not valid on the master. The master can be in standalone mode only. R5906594 ICMP 09/11/2016…
• Page 63
  The show to insert does not exist or is used. Code 10962: “player — slave command rejected — not a Barco client” (Error) Situation Solution The slave projector rejects Reserved API call cannot be used by TMS or any client.
• Page 64
  The as normal else the master player will go to the standalone mode. playback may continue till the end of the current clip then only the master will continue the playback. R5906594 ICMP 09/11/2016…
• Page 65
  Code 10976: “player — key not compliant with standard (SMPTE 430-1) — cannot play” (Error) Situation Solution The play cannot start Request a key that is SMPTE 430-1 compliant. More details can be because one key is not found in ths syslog. compliant with SMPTE 430-1 standard. R5906594 ICMP 09/11/2016…
• Page 66
  Situation Solution The play cannot start Request a key with a valid or a generic TDL. Note the ICMP is a because one of the key permanently married system and doesn’t process the TDL but it needs contains an invalid trusted to check the TDL is properly formatted.
• Page 67
  Code 10987: “player — corrupted immersive sound assets — immersive sound might fail” (Warning) Situation Solution Some clips contains Check the content and ingest the corrupted assets. corrupted immersive sound assets. The playback of immersive sound may fail or cause artefacts. R5906594 ICMP 09/11/2016…
• Page 68
  The audio settings for the Retry or restart the projector. If the problem persists, escalate the issue alternative input could not including a log package from the system. be applied on the embedded sound processor. The audio is in error. R5906594 ICMP 09/11/2016…
• Page 69
  Code 10999: “player — IMB error — format configuration failed” (Error) Situation Solution The playback failed because Restart the projector. If the problem persists, escalate the issue an error occurred while including a log package from the system. applying the format on the IMB. R5906594 ICMP 09/11/2016…
• Page 70
  4. Troubleshooting R5906594 ICMP 09/11/2016…

• Page 71: Icmp Service Procedure

  ICMP. Use a 7 mm flat screwdriver. For detailed instructions see User & Installation manual of the projector. 2. Release the four retaining screws at the front of the ICMP (reference 1). Use a PH2 Phillips screwdriver. 3. Pull the ICMP out of its compartment.

• Page 72
  Image 5-1 Image 5-2 Removal of the ICMP from the Card Cage of the projector will result in tamper events (service door tamper, insertion tamper). In the ICMP, the content is stored on removable disks that allow fast recovery of this content if you have to replace an ICMP.

• Page 73: Installing The Icmp

  Caution: Ensure that the both sides of the ICMP are captured by the guides inside the Card Cage compartment. See detail in image below. 2. Push (apply a little pressure) on both handles until the ICMP is fully inserted and the connection is made with the back plane.

• Page 74
  Image 5-4 4. Install the HDDs in case not yet installed. See procedure «Installing a HDD into the ICMP», page 72. 5. Install the cover of the Card Cage (not needed in case this is a DP2K S series projector). Use a 7 mm flat screwdriver.

• Page 75: Removing A Hdd From The Icmp

  5. ICMP service procedure Removing a HDD from the ICMP In case the ICMP has to be returned to factory (e.g. for repair) the non defective HDDs should be removed and kept. How to remove a HDD ? 1. Switch off the projector.

• Page 76: Installing A Hdd Into The Icmp

  5. ICMP service procedure Installing a HDD into the ICMP This procedure assumes that the HDD slot of the ICMP is empty. If not, see procedure «Removing a HDD from the ICMP», page 71. AUTION Always use a new empty spare part HDD from Barco to replace a malfunction HDD.

• Page 77: Replacement Of The Battery

  Insulated flat blade screwdriver (not included in the replacement kit that Barco offers). • Pen to write the date on the sticker (not included in the replacement kit that Barco offers). • 2 Tamper evident stickers (not included in the replacement kit that Barco offers for security reasons).

• Page 78
  Preparation 1. Wear insulating gloves. 2. Place the ICMP on a stable (solid), flat and insulated support. Flip that board upside-down and place the back of the board in front of you. 3. Locate the batteries slots on the board.
• Page 79
  5. ICMP service procedure Image 5-12 3. Put the new battery in the empty slot. Tip: By introducing the battery on the front of the slot (where the edge is less high), you need to tilt less the battery. Image 5-13 Caution: CAUTION: Please insert the new battery in the correct orientation! References should be facing up.
• Page 80
  5. ICMP service procedure Image 5-14 Now, there is one battery in each battery slot: Image 5-15 4. Remove the piece of plastic tube. Image 5-16 R5906594 ICMP 09/11/2016…
• Page 81
  5. ICMP service procedure 5. Insert the piece of plastic tube on the positive connector of the other slot (the old battery). Image 5-17 6. You can use the insulated flat screwdriver to help you to release the old battery.
• Page 82
  5. ICMP service procedure Image 5-19 8. Place the cover on the battery slot. Image 5-20 9. Place two new tamper evident stickers between the cover and the card. Ensure that the tamper evident stickers do not cover the gold plated contacts of the printed circuit board.

• Page 83: Raid Controller Replacement

  5. ICMP service procedure Image 5-21 10.And finally, strike out the old insertion date on the cover and write the new one (MM/YY) on the empty location. Image 5-22 RAID controller replacement Power down the projector and let it cool down before starting the installation ARNING procedure.

• Page 84
  3. Open the ICMP to get access to the RAID controller: a) Put the ICMP upside down. b) The bottom layer of the ICMP is constituted by the metal plate (without the 3 hard disks), the hard disks backplane and the security board.
• Page 85
  Remove the 2 long spacers as shown in image 5-24. For this you need to loosen 5 x T10 screws. Image 5-24 e) Carefully, put the bottom board of the ICMP upwards, as shown on image 5-25. Image 5-25 4.
• Page 86
  Note: To disconnect SATA connectors, you have to press the clips at the bottom of every connector. Image 5-27 c) Loosen the 4 x T10 screws to release the RAID controller from the main ICMP module, identified by arrows in image 5-26.
• Page 87
  Note: If you use a dynamometric Torx T10, you can setup this to a torque of 1 Nm. d) Connect the 3 SATA connectors, identified by 1, 2 and 3 on image 5-26. e) Place the bottom plate into the ICMP assembly and lock the 4 T15 screws from the bottom, as shown in image 5-23.
• Page 88
  5. ICMP service procedure R5906594 ICMP 09/11/2016…

• Page 89: Index

  — internal login failed — player control not Videoframe 23 available 31 gip — Slave ICMP receiving invalid LTC packages 23 automation — invalid action parameters — action gip — Slave ICMP: LTC is not alive 23 ignored 31…

• Page 90
  — license out of date — out-of-date license 48 player — invalid CPL signature — cannot play 53 license — license outside signer time window — add player — invalid CPL signer chain — cannot play 53 license rejected 47 R5906594 ICMP 09/11/2016…
• Page 91
  — KDM not compliant with standard (SMPTE player — service door tamper — cannot play 56 430-1) — cannot play 54 player — slave command rejected — not a Barco player — KDM not found — selection failed 54 client 59 player — KDM not matching the IMB certificate — KDM…
• Page 92
  — test settings already running — test settings system — I2C error reading Power PC rejected 30 temperature 24 settings — unreachable NTP server — NTP sync might system — ICMP startup process busy 22 not work 30 system — overtemperature detected 18 R5906594 ICMP 09/11/2016…
• Page 93
  10562 31 10060 22 10563 31 10061 22 10564 31 10062 22 10565 31 10063 23 10566 32 10064 23 10567 32 10065 23 10568 32 10066 23 10569 32 10067 23 10573 32 10068 23 10574 32 R5906594 ICMP 09/11/2016…
• Page 94
  10905 50 10649 40 10906 50 10650 41 10907 50 10651 41 10908 50 10652 41 10909 50 10653 41 10910 50 10654 41 10911 50 10655 41 10912 51 10656 42 10913 51 10657 42 10914 51 R5906594 ICMP 09/11/2016…
• Page 95
  10957 58 Troubleshooting 9 10958 58 ICMP reset 12 10959 59 Install 69 10960 59 ICMP 69 10961 59 Introduction of ICMP battery 10 10962 59 10963 59 10964 59 10965 59 Maintenance 15 10966 60 1 year 15 10967 60…
• Page 96
  Index Instructions 3 Status LEDs 8–9 RAID controller replacement 79 ICMP HDD 9 Remove 67, 71–72 HDD 71–72 ICMP 67 Replacement of the battery 73 Troubleshoot 17 Reset button 12 ICMP 17 Troubleshooting 17 Safety 3 R5906594 ICMP 09/11/2016…

Diagnosing and repairing a digital cinema projector issue with Barco Communicator

Артикул: [5948]
— Устаревший код: [KB947]