Barco ошибка 5646

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This article contains information that shows you how to fix
Barco Error 5646
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Note:
This article was updated on 2023-09-15 and previously published under WIKI_Q210794

Contents

  •   1. What is Barco Error 5646 error?
  •   2. What causes Barco Error 5646 error?
  •   3. How to easily fix Barco Error 5646 errors

What is Barco Error 5646 error?

The Barco Error 5646 error is the Hexadecimal format of the error caused. This is common error code format used by windows and other windows compatible software and driver vendors.

This code is used by the vendor to identify the error caused. This Barco Error 5646 error code has a numeric error number and a technical description. In some cases the error may have more parameters in Barco Error 5646 format .This additional hexadecimal code are the address of the memory locations where the instruction(s) was loaded at the time of the error.

What causes Barco Error 5646 error?

The Barco Error 5646 error may be caused by windows system files damage. The corrupted system files entries can be a real threat to the well being of your computer.

There can be many events which may have resulted in the system files errors. An incomplete installation, an incomplete uninstall, improper deletion of applications or hardware. It can also be caused if your computer is recovered from a virus or adware/spyware
attack or by an improper shutdown of the computer. All the above actives
may result in the deletion or corruption of the entries in the windows
system files. This corrupted system file will lead to the missing and wrongly
linked information and files needed for the proper working of the
application.

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There are two (2) ways to fix Barco Error 5646 Error:

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4) Select the most recent system restore point from the «On this list, click a restore point» list, and then click Next.

5) Click Next on the confirmation window.

6) Restarts the computer when the restoration is finished.

Novice Computer User Solution (completely automated):

1) Download (Barco Error 5646) repair utility.

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3) Click the Fix Errors button when scan is completed.

4) Restart your computer.

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4. Troubleshooting

Code 5646: «lamp — set lamp on failed» (Error)

Situation

The lamp goes out immediately after

the ignition or does not go on at

all. SMPS and LPS seems to work

normally. This situation can be the

result of a bad lamp or SPG module.

See chapter «Start Pulse Generator»,

page 303.

Code 5647: «lamp — lamp is off due to an error» (Error)

Situation

The Lamp Power Supply was

triggered to switch off the lamp due

to an error.

Malfunction Lamp Power Supply

(LPS).

Defect Lamp installed.

Code 5654: «lamp run time — read failed» (Error)

Situation

Lamp house not correctly inserted

Lamp Info Module with old firmware.

Malfunction Lamp Info Module.

Code 5657: «lamp run time — exceeds maximum» (Error)

Situation

The lamp inside the lamp house has

exceeded its maximum run time.

Code 5658: «lamp run time — read limits failed» (Error)

Situation

Lamp house not correctly inserted

Lamp Info Module with old firmware.

Malfunction Lamp Info Module.

Code 5659: «lamp run time — warning» (Warning)

Situation

The lamp inside the lamp house is

about to exceed its maximum run

time. Status light lights up blue

(notification state)

Code 5670: «dowser — set dowser open failed» (Error)

Situation

Wire unit Dowser disconnected

(reference 1 image 4-36).

Wire unit Dowser disconnected from

the Signal Backplane (reference 2

image 4-36.

60

Solution

Install another xenon lamp in case the voltage on the «LAMP OUT» pins is 140 volt

and you hear the SPG module three times clicking to ignite the lamp.

Replace the SPG module in case the voltage value on the «LAMP OUT» pins is 140

volt and you do NOT hear the SPG module clicking to ignite the lamp.

Replace the LPS modules in case the voltage value on the «LAMP OUT» pins is

below 140 volt and the lamp is not ignited.

Note: The ambient noise must be low to hear the SPG clicking in an attempt to ignite

the lamp.

Solution

Check the projector log files for other listed errors and solve these errors first.

Replace the Lamp Power Supply unit. See «Lamp power supply», page 283 or «Lamp

power supply (single module)», page 291..

Replace the Lamp. See «Lamps and lamp houses», page 93.

Solution

Check if the lamp house is properly installed. Ensure that the three fixation screws

(reference 1 image 4-17) of the lamp house are fastened.

Check lamp info module firmware version in the «version info» area of the communicator.

If mismatch is detected then run update.

Replace the Lamp Info Module. See «Replacement of the Lamp Info module», page 113.

Solution

Replace the lamp and reset hours and bulb type. See «Lamps and lamp houses»,

page 93.

Solution

Check if the lamp house is properly installed. Ensure that the three fixation screws

(reference 1 image 4-17) of the lamp house are fastened.

Check lamp info module firmware version in the «version info» area of the communicator.

If mismatch is detected then run update.

Replace the Lamp Info Module. See «Replacement of the Lamp Info module», page 113.

Solution

Replace the lamp as soon as possible. See «Replacement of the Lamp Info module»,

page 113.

Solution

Reconnect the dowser wire unit with the blue wire unit on the light processor unit

(reference 1 image 4-36).

Reconnect the blue wire unit of the Dowser with the Signal Backplane.

R5905043 DP2K-12C/11CX 19/02/2018

Devices not visible anymore on XMS Cloud applications

Артикул: [5646]
— Устаревший код: [12555]

Применимо к

  • ClickShare CSE-200+
  • ClickShare CSE-200
  • ClickShare CS-100 Huddle
  • ClickShare CS-100
  • ClickShare CSE-800
  • ClickShare C-5
  • ClickShare CX-50
  • ClickShare CX-20
  • ClickShare C-10
  • ClickShare CX-30

Issue:

Devices are not visible anymore on Cloud applications.

E.g. On your XMS Cloud application, you no longer see your Base Units, XMS Edges.

Status:

The application is back up online @ 1FEB22 10:30CET

Conclusion:

No data loss was observed. No further action is needed.

Note

In case unit registration or XMS Cloud actions performed during the outage failed these will have to be reinitiated.

Свойства

Последнее обновление 14 авг. 2023 г.

  • Page 1

    Icmp service manual dp alchemy r5906594/05 09/11/2016.

  • Page 2

    Barco nv president kennedypark 35, 8500 kortrijk, belgium phone: +32 56.36.82.11 fax: +32 56.36.883.86 support: www.Barco.Com/en/support visit us at the web: www.Barco.Com printed in belgium.

  • Page 3

    Changes barco provides this manual ’as is’ without warranty of any kind, either expressed or implied, including but not limited to the implied warranties or merchantability and fitness for a particular purpose. Barco may make im- provements and/or changes to the product(s) and/or the program(s) desc…

  • Page 5: Table Of Contents

    Table of contents table of contents 1. Safety …………………………………………………………………………………….3 1.1 safety instructions ………………………………………………………………………………… 3 2. General ………………………

  • Page 6

    Table of contents 2 r5906594 icmp 09/11/2016.

  • Page 7: 1. Safety

    1. Safety 1. Safety about this chapter read this chapter attentively. It contains important information to prevent personal injury while servic- ing the icmp. Furthermore, it includes several cautions to prevent damage to the icmp. Ensure that you understand and follow all safety guidelines, safety …

  • Page 8

    1. Safety safety instructions 1. Before returning an instrument to the customer, always make a safety check of the entire instrument, including, but not limited to, the following items: a) be sure that no built-in protective devices are defective and/or have been defeated during servicing. (1) prote…

  • Page 9

    1. Safety 3. Design alteration warning — do not alter or add to the mechanical or electrical design of this apparatus. Design alterations and additions, including, but not limited to, circuit modifications and the addition of items such as auxiliary audio and/or video output connections, might alter…

  • Page 10

    1. Safety 9. Do not spray chemical on or near this instrument or any of its assemblies. 10. Electrostatically sensitive (es) devices some semiconductor (solid state) devices can be damaged easily by static electricity. Such components commonly are called electrostatically sensitive (es) de- vices. E…

  • Page 11: 2. General

    2. General 2. General about this chapter this chapter contains some general information on the icmp (integrated cinema media processor) such as the location of the main components, the leds status, the essential role of the battery in the icmp, etc. Overview • icmp assembly overview • icmp status le…

  • Page 12: 2.2

    2. General 2.2 icmp status leds icmp status leds and reset button leds on icmp front panel give information on the status of the device. 1 2 image 2-2 status overview pwr/error and ready leds: 1 2 pwr/er- ror ready icmp status off off turned off red off board reset blinking green off boot loader bli…

  • Page 13: 2.3

    2. General 2.3 icmp hdd status leds icmp hdd status leds 5 4 image 2-3 status overview pwr/error and ready leds: 4 5 hdd i/o raid icmp hdd status off off hdd idle / disk in raid ok. Blinking green off hdd i/o activity / disk in raid ok. Blinking green blinking red hdd i/o activity / raid rebuilding….

  • Page 14: 2.4

    2. General situation solution multiple disks failed (multiple red leds) + raid broken. Note: the disk status (raid broken) can be retrieved via the (web) commander. See user guide of the (web) commander. 1. Switch off the power. 2. Replace all defect hdds with original hdd spare parts. See procedure…

  • Page 15

    2. General image 2-4 icmp battery slot with cover 1 icmp 2 tamper evident sticker 3 battery in his slot (under the cover) 4 cover 5 insertion date stickers 6 tamper evident sticker battery life time an electric battery is a device is based on electrochemical cells that converts stored chemical energ…

  • Page 16: 2.5

    2. General 2.5 icmp reset this procedure requires that icmp version 1.2.4 or later is installed. Icmp reset possibilities • the star button on the local keypad (not for c- and b-series) • the icmp reset button in the gui of the communicator. • the icmp reset button in the gui of the commander. • the…

  • Page 17

    2. General as a result the projector is safely prepared for the icmp reboot. All ongoing events on the icmp (e.G. Ingest) are stopped immediately and the icmp restarts. 3 image 2-6 w arning : resetting the icmp with the hardware reset button may cause damage to the content on the hdds. A re-configur…

  • Page 18

    2. General 14 r5906594 icmp 09/11/2016.

  • Page 19: Actions

    3. Preventative maintenance actions 3. Preventative maintenance actions overview • 1 year maintenance actions 3.1 1 year maintenance actions maintenance type c (perform every year) the one year maintenance actions, listed below, may only be performed by certified service personnel who are familiar w…

  • Page 20

    3. Preventative maintenance actions 16 r5906594 icmp 09/11/2016.

  • Page 21: 4. Troubleshooting

    4. Troubleshooting 4. Troubleshooting about this chapter this chapter enumerates all icmp related error codes which can appear on the touch panel display of the cinema projector or in the projector log files. Note that some codes have a warning and an error state. Some only have an error state, othe…

  • Page 22

    4. Troubleshooting code 10008: “system — over temperature detected” (warning) situation solution the global environment temperature is too high. This can generate picture artefacts. Check the dust filters, check the fan speeds in communicator. If the problem persists, escalate the issue including a …

  • Page 23

    4. Troubleshooting code 10017: “formatter — sequence file checksum error” (error) situation solution the sequence file is corrupted. Restart the projector. If the problem persists, escalate the issue including a log package from the system. An update of the icmp (in the same version or in a more rec…

  • Page 24

    4. Troubleshooting code 10025: “formatter — red satellite sri link error” (error) situation solution there is a communication error between icmp and the satellite. Restart the projector. If the problem persists, escalate the issue including a log package from the system. Code 10026: “formatter — red…

  • Page 25

    4. Troubleshooting code 10040: “formatter — blue satellite thermal shutdown” (error) situation solution the satellite is in shutdown due to over temperature. Check the dust filters, check the fan speeds in communicator. If the problem persists, escalate the issue including a log package from the sys…

  • Page 26

    4. Troubleshooting code 10052: “gip — read from sms.Be failed” (error) situation solution the gip module could not read info from the sms.Be module. Retry the action. Restart the projector. If the problem persists, escalate the issue including a log package from the system. Code 10055: “gip — commun…

  • Page 27

    4. Troubleshooting code 10063: “gip — slave icmp: ltc is not locked” (warning) situation solution the ltc connection with the slave(s) seems to be present, but the signal is not valid (not playing). Check the interconnection cable(s) between the master and the slave(s). Code 10064: “gip — slave icmp…

  • Page 28

    4. Troubleshooting code 10071: “system — i2c error reading audio dsp temperature” (error) situation solution there was a problem with the temperature sensor that monitors the audio dsp temperature. Restart the projector. If the problem persists, escalate the issue including a log package from the sy…

  • Page 29

    4. Troubleshooting code 10502: “icmp — invalid command arguments — command rejected” (error) situation solution the operation requested from the user interface has failed because the data received by the icmp are not as expected. Check the compatibility between the barco (web) commander or tms versi…

  • Page 30

    4. Troubleshooting code 10510: “icmp — player requires all resources — command rejected” (error) situation solution the operation was rejected because the system resources are allocated to playback. Wait for the end of the playback and retry the operation. Code 10511: “icmp — version info read error…

  • Page 31

    4. Troubleshooting code 10517: “icmp — storage busy — command rejected” (error) situation solution the operation was rejected because the system storage is busy. Wait for the storage to be available again and retry the operation. Code 10520: “settings — invalid settings format — settings rejected” (…

  • Page 32

    4. Troubleshooting code 10525: “settings — duplicated automation device — settings rejected” (error) situation solution the update of the icmp settings is rejected because the automation settings data contains duplicate entries in the devices section. Change the automation devices settings. Make sur…

  • Page 33

    4. Troubleshooting code 10531: “settings — missing minimum admin and show manager user — set- tings rejected” (error) situation solution the update of the icmp settings is rejected because the user list does not contain the minimum required users. Add the minimum users to the user list in the settin…

  • Page 34

    4. Troubleshooting code 10537: “settings — test settings already running — test settings rejected” (er- ror) situation solution the test of settings has been rejected because another test of settings is already running. Wait for the end of the previous settings test and retry. If it does not work th…

  • Page 35

    4. Troubleshooting code 10544: “projector — macro not found” (error) situation solution the requested macro was not found on the projector. Check the list of macros on the projector. Check the connectivity between the icmp and the projector. Code 10560: “automation — engine not available — cue handl…

  • Page 36

    4. Troubleshooting code 10566: “automation — action execution error — action failed” (warning) situation solution an error occurred while executing one of the actions from the automation settings. Check the system log for more detailed information. Code 10567: “automation — device not connected — ac…

  • Page 37

    4. Troubleshooting code 10575: “storage — hdd size mismatch” (warning) situation solution one of the hdd has a capacity lower than the expected size. The hdd cannot be added to the raid. Insert a valid hdd of the same size as the other hdd. Code 10576: “storage — possible file system corruption — pl…

  • Page 38

    4. Troubleshooting situation solution the content is being ingested and is not fully available yet on the system. Wait for the end of the ingest process to use the content. The content is listed but some files are missing. Try to ingest the content again. Restart the projector. If the problem persis…

  • Page 39

    4. Troubleshooting code 10588: “storage — hdd 2 errors detected — possible hdd 2 failure” (warning) situation solution errors have been detected on hdd 2. This hdd is probably going to fail. Replace the hdd with a new one. A raid rebuild operation will be initiated automatically. The system should r…

  • Page 40

    4. Troubleshooting code 10595: “storage — file system check already running — file system check re- jected” (error) situation solution the file system check cannot start because another file system operation is already running. Wait for the end of the previous file system operation. Code 10596: “sto…

  • Page 41

    4. Troubleshooting code 10602: “save show — show selected in player — cannot save show” (error) situation solution the show cannot be saved because it is selected in the player. Unload the show from the player to be able to save a new show with the same title. Code 10603: “save show — invalid title …

  • Page 42

    4. Troubleshooting code 10626: “key not found — cannot delete key” (error) situation solution the key cannot be deleted because it is not on the local storage. Check if the key is present in the browser page. The key may have already been deleted. The key cannot be deleted but it is listed on the br…

  • Page 43

    4. Troubleshooting code 10641: “ingest scan — invalid source url — cannot scan source” (error) situation solution the scan failed because the source url is not correctly formatted. Check the remote storage settings for the selected source. The scan failed because the source is using a protocol that …

  • Page 44

    4. Troubleshooting code 10645: “ingest scan — source scan already started — new scan request re- jected” (error) situation solution a new ingest scan cannot be started because a previous one is still running. Abort the previous scan or wait for it to complete. Code 10646: “ingest scan — too many fil…

  • Page 45

    4. Troubleshooting code 10650: “ingest scan — key not matching the local certificate — cannot play with that key” (warning) situation solution the content key doesn’t match the certificate of the icmp. Ingest can be executed but the player cannot use the key. Do not ingest that key unless you want t…

  • Page 46

    4. Troubleshooting code 10656: “ingest job — copy failed — ingest aborted” (error) situation solution the ingest job failed because at least one file could not be copied to the local storage: an error occurred while reading from the source. Check that the source can still be reached by the icmp. Che…

  • Page 47

    4. Troubleshooting code 10661: “ingest scan — cpl is corrupted — cannot play that cpl” (error) situation solution the source dcp contains one or more corrupted files for the concerned cpl. Request a new valid source dcp. The system cannot parse some files of the cpl from the source dcp because they …

  • Page 48

    4. Troubleshooting code 10681: “scheduler — invalid schedule time range — schedule update rejected” (error) situation solution the update of the schedule is rejected because the time range specified in the schedule data is incorrect. The barco (web) commander or tms applications should provide sched…

  • Page 49

    4. Troubleshooting code 10689: “scheduler — maximum show count per day exceeded” (error) situation solution the schedule update was rejected because the maximum number of shows per day has been reached. Remove unnecessary shows from the schedule. The system limits the number of show per day to preve…

  • Page 50

    4. Troubleshooting code 10706: “security — automatic clock adjustment out of budget — auto adjust- ment not applied” (maintenance) situation solution the secure clock cannot be automatically adjusted to the system clock because the maximum budget of this year has been consumed. Contact the support. …

  • Page 51

    4. Troubleshooting code 10724: “license — license decryption error — add license rejected” (error) situation solution the license cannot be added because it cannot be decrypted on this system. It was probably created with another system certificate. Report the error and request a new license. Provid…

  • Page 52

    4. Troubleshooting code 10731: “license — license not yet active — inactive license” (error) situation solution the license cannot be added because its validity time window has not started yet. Wait for the validity period else report the error and request a new license. Code 10732: “license — licen…

  • Page 53

    4. Troubleshooting code 10752: “settings — invalid clip properties — cannot save clip” (error) situation solution some clip properties are not valid. Check the clip properties. Code 10753: “settings — clip not found — cannot delete clip” (error) situation solution the clip cannot be deleted because …

  • Page 54

    4. Troubleshooting code 10905: “player — content ingest running — selection failed” (error) situation solution the player cannot select content because the content is being ingested. Wait for the end of ingest before playing the content. Code 10906: “player — content check running — selection failed…

  • Page 55

    4. Troubleshooting code 10912: “player — bad content integrity — playback can fail” (warning) situation solution the player selected content that was marked as corrupted. The play can start but it could run into issues depending on the corruption type. It is highly recommended to delete and re-inges…

  • Page 56

    4. Troubleshooting code 10917: “player — captions validation error — cannot play” (error) situation solution the closed captions cannot be played because they are not valid and are rejected by the renderer. Request a new dcp from the content provider with correct closed captions. The closed captions…

  • Page 57

    4. Troubleshooting code 10924: “player — invalid cpl signature — cannot play” (error) situation solution the play cannot start because one of the cpls has an invalid signature. Request a cpl with a valid signature from the content provider. Code 10925: “player — invalid cpl signer chain — cannot pla…

  • Page 58

    4. Troubleshooting code 10930: “player — no valid kdm found — cannot play” (error) situation solution the play cannot start because there are no valid kdms for at least one of the encrypted clips. Ingest a valid kdm for the encrypted cpl. Code 10931: “player — kdm not found — selection failed” (erro…

  • Page 59

    4. Troubleshooting code 10936: “player — invalid kdm signature — kdm rejected” (error) situation solution the play cannot start because one of the kdms has an invalid signature. Request a kdm with a valid signature from the content provider. Code 10937: “player — asset keys invalid match in the kdm …

  • Page 60

    4. Troubleshooting code 10941: “player — kdm decryption error — kdm rejected” (error) situation solution the play cannot start because one of the kdms could not be decrypted. Restart the projector. If the problem persists, escalate the issue including a log package from the system. The play cannot s…

  • Page 61

    4. Troubleshooting code 10946: “player — no show selected” (error) situation solution the selected show cannot be returned. A tms application is trying to read the selected show from the player but nothing is currently selected. Tms applications should first select a content in the player in order t…

  • Page 62

    4. Troubleshooting code 10952: “player — play failed on slave player — cannot play” (error) situation solution the play cannot start because the play command failed on a slave projector. Check the error that occurred on the slave projectors. Code 10953: “player — change position failed on slave play…

  • Page 63

    4. Troubleshooting code 10959: “player — command disabled in current player mode” (error) situation solution the command is rejected because it is not allowed in the current player mode. Change the player mode and retry. Code 10960: “player — selection failed on slave — playing in standalone mode” (…

  • Page 64

    4. Troubleshooting code 10966: “player — no remaining key credit — cannot play” (error) situation solution the key is not valid anymore because the playback budget has been fully consumed. Request a new c-kdm to get new playback credits. Code 10967: “player — invalid key signature — key rejected” (e…

  • Page 65

    4. Troubleshooting code 10972: “player — reverted to standalone playback — master/slave sync is ig- nored” (warning) situation solution the communication between the master and slave projectors is broken. The playback could not be synchronized anymore. The master player is playing in standalone mode…

  • Page 66

    4. Troubleshooting code 10977: “player — invalid key envelopped digest — key rejected” (error) situation solution the play cannot start because one of the key digest used for the signature does not match. Request a key with a valid signature from the content provider. Code 10978: “player — asset key…

  • Page 67

    4. Troubleshooting code 10983: “player — key outside signer time window — key rejected” (error) situation solution the play cannot start because one of the key validity is outside of the signer validity period. Request a key with a correct validity period from the content provider. Code 10984: “play…

  • Page 68

    4. Troubleshooting code 10988: “player — no valid immersive sound key found — immersive sound skipped” (warning) situation solution some clips are missing immersive sound keys. Those clips will be played without immersive sound. Request the keys for the immersive sound renderer. Code 10989: “player …

  • Page 69

    4. Troubleshooting code 10996: “player — adsp error — format configuration failed” (error) situation solution the audio channel configuration could not be applied to the embedded sound processor. The audio is in error. Restart the projector. If the problem persists, escalate the issue including a lo…

  • Page 70

    4. Troubleshooting 66 r5906594 icmp 09/11/2016.

  • Page 71: 5. Icmp Service Procedure

    5. Icmp service procedure 5. Icmp service procedure about this chapter this chapter describes how to removal and installation instructions of the icmp and icmp hdd. Further- more, the battery replacement, the raid controller replacement and icmp hdd are described as well. Overview • removing the icm…

  • Page 72

    5. Icmp service procedure 1 image 5-1 1 image 5-2 removal of the icmp from the card cage of the projector will result in tamper events (service door tamper, insertion tamper). In the icmp, the content is stored on removable disks that allow fast recovery of this content if you have to replace an icm…

  • Page 73: 5.2

    5. Icmp service procedure 5.2 installing the icmp this procedure assumes that the projector has been made icmp ready. In other words the card cage slots wherein the icmp has to be inserted are empty and the latest pro- jector software package is installed. C aution : wear a wrist band which is conne…

  • Page 74

    5. Icmp service procedure 1 image 5-4 4. Install the hdds in case not yet installed. See procedure «installing a hdd into the icmp», page 72. 5. Install the cover of the card cage (not needed in case this is a dp2k s series projector). Use a 7 mm flat screwdriver. 6. Reconnect the power cord and swi…

  • Page 75: 5.3

    5. Icmp service procedure 5.3 removing a hdd from the icmp in case the icmp has to be returned to factory (e.G. For repair) the non defective hdds should be removed and kept. How to remove a hdd ? 1. Switch off the projector. 2. Moving the latch towards the left. Image 5-5 3. Push the unlock button …

  • Page 76: 5.4

    5. Icmp service procedure 5.4 installing a hdd into the icmp this procedure assumes that the hdd slot of the icmp is empty. If not, see procedure «removing a hdd from the icmp», page 71. C aution : always use a new empty spare part hdd from barco to replace a malfunction hdd. Do not use a hdd from a…

  • Page 77: 5.5

    5. Icmp service procedure image 5-10 5. Switch on the projector. In case you replace one hdd (e.G. Degraded mode) the icmp automatically starts with the raid recovery process. The red led of the hdd which has to be rebuilt is blinking. This process takes about 200 gb per hour. Once the raid is compl…

  • Page 78

    5. Icmp service procedure preparation 1. Wear insulating gloves. 2. Place the icmp on a stable (solid), flat and insulated support. Flip that board upside-down and place the back of the board in front of you. 3. Locate the batteries slots on the board. C aution : never place the icmp on a conductive…

  • Page 79

    5. Icmp service procedure image 5-12 3. Put the new battery in the empty slot. Tip: by introducing the battery on the front of the slot (where the edge is less high), you need to tilt less the battery. Image 5-13 caution: caution: please insert the new battery in the correct orientation! References …

  • Page 80

    5. Icmp service procedure image 5-14 now, there is one battery in each battery slot: image 5-15 4. Remove the piece of plastic tube. Image 5-16 76 r5906594 icmp 09/11/2016.

  • Page 81

    5. Icmp service procedure 5. Insert the piece of plastic tube on the positive connector of the other slot (the old battery). Image 5-17 6. You can use the insulated flat screwdriver to help you to release the old battery. Caution: be very careful not to touch the two connectors (positive / negative)…

  • Page 82

    5. Icmp service procedure image 5-19 8. Place the cover on the battery slot. Image 5-20 9. Place two new tamper evident stickers between the cover and the card. Ensure that the tamper evident stickers do not cover the gold plated contacts of the printed circuit board. 78 r5906594 icmp 09/11/2016.

  • Page 83: 5.6

    5. Icmp service procedure image 5-21 10.And finally, strike out the old insertion date on the cover and write the new one (mm/yy) on the empty location. Image 5-22 5.6 raid controller replacement w arning : power down the projector and let it cool down before starting the installation procedure. You…

  • Page 84

    5. Icmp service procedure operating time replacement of the raid controller, between icmp board removal from the projector and icmp board installed back and operating should take approximately 30 minutes. There is no extra time due to storage restore, because the replacement of the raid con- troller…

  • Page 85

    5. Icmp service procedure d) remove the 2 long spacers as shown in image 5-24. For this you need to loosen 5 x t10 screws. Image 5-24 e) carefully, put the bottom board of the icmp upwards, as shown on image 5-25. Image 5-25 4. Removal of the raid controller module. R5906594 icmp 09/11/2016 81.

  • Page 86

    5. Icmp service procedure a) you now have easy access to replace the raid controller. B) disconnect the 3 x sata connectors from the raid controller, identified by 1, 2 and 3 in image 5-26. Image 5-26 note: to disconnect sata connectors, you have to press the clips at the bottom of every connector. …

  • Page 87

    5. Icmp service procedure d) now you can remove the white connector, identified by 4 in image 5-26, from the raid controller. E) the raid controller can now be removed. Image 5-28 5. Installation of the new raid controller module. A) before placing back the raid controller on the main icmp board, cl…

  • Page 88

    5. Icmp service procedure 84 r5906594 icmp 09/11/2016.

  • Page 89: Index

    Index index e error code name 17–65 automation — action execution error — action failed 32 automation — action not supported — action ignored 31 automation — cannot check full macro execution — please check the macro has been executed 32 automation — device not connected — action failed 32 automatio…

  • Page 90

    Index ingest job — invalid key format — cannot ingest 41 ingest job — invalid source url — cannot ingest 42 ingest job — item selected by player — cannot ingest 41 ingest job — not enough space on local storage — cannot ingest 41 ingest job — requested item not found — cannot ingest 41 ingest scan -…

  • Page 91

    Index player — invalid insert show cue — incomplete playlist 59 player — invalid kdm envelopped digest — kdm rejected 54 player — invalid kdm signature — kdm rejected 55 player — invalid kdm signer chain — kdm rejected 54 player — invalid key envelopped digest — key rejected 62 player — invalid key …

  • Page 92

    Index scheduler — show title not found — cannot start show 44 scheduler — system offline at show start time — show canceled 44 security — automatic clock adjustment configured — adjustment rejected 46 security — automatic clock adjustment out of budget — auto adjustment not applied 46 security — cer…

  • Page 93

    Index system — temperature to high on audio dsp 18 system — temperature to high on icp fpga 18 system — temperature to high on imb fpga 18 system — temperature to high on ppc 18 system — video mezzanine fpga version mismatch 24 error code number 17–65 10003 17 10004 17 10005 17 10006 17 10007 17 100…

  • Page 94

    Index 10575 33 10576 33 10577 33 10578 33 10579 33 10580 33 10581 33 10582 34 10583 34 10584 34 10585 34 10586 34 10587 34 10588 35 10589 35 10591 35 10592 35 10593 35 10594 35 10595 36 10596 36 10597 36 10598 36 10599 36 10600 36 10601 36 10602 37 10603 37 10620 37 10621 37 10622 37 10623 37 10624 …

  • Page 95

    Index 10915 51 10916 51 10917 52 10918 52 10920 52 10921 52 10922 52 10923 52 10924 53 10925 53 10926 53 10927 53 10928 53 10929 53 10930 54 10931 54 10932 54 10933 54 10934 54 10935 54 10936 55 10937 55 10938 55 10939 55 10940 55 10941 56 10942 56 10943 56 10944 56 10945 56 10946 57 10947 57 10948 …

  • Page 96

    Index r raid controller replacement 79 remove 67, 71–72 hdd 71–72 icmp 67 replacement of the battery 73 reset button 12 s safety 3 instructions 3 status leds 8–9 icmp hdd 9 t troubleshoot 17 icmp 17 troubleshooting 17 92 r5906594 icmp 09/11/2016.

Barco ICMP Service Manual

  • Contents

  • Table of Contents

  • Troubleshooting

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ICMP

Service Manual

DP Alchemy

R5906594/05

09/11/2016

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Summary of Contents for Barco ICMP

  • Page 1: Service Manual

    ICMP Service Manual DP Alchemy R5906594/05 09/11/2016…

  • Page 2
    Barco NV President Kennedypark 35, 8500 Kortrijk, Belgium Phone: +32 56.36.82.11 Fax: +32 56.36.883.86 Support: www.barco.com/en/support Visit us at the web: www.barco.com Printed in Belgium…
  • Page 3
    Changes Barco provides this manual ’as is’ without warranty of any kind, either expressed or implied, including but not limited to the implied warranties or merchantability and fitness for a particular purpose. Barco may make im- provements and/or changes to the product(s) and/or the program(s) described in this publication at any time without notice.
  • Page 5: Table Of Contents

    Removing a HDD from the ICMP……………

  • Page 6
    Table of contents R5906594 ICMP 09/11/2016…
  • Page 7: Safety

    Read this chapter attentively. It contains important information to prevent personal injury while servic- ing the ICMP. Furthermore, it includes several cautions to prevent damage to the ICMP. Ensure that you understand and follow all safety guidelines, safety instructions and warnings mentioned in this chapter before servicing the ICMP.

  • Page 8: Safety Instructions

    Ozone: Operating lamp generates ozone gas which is harmful to the respiratory system. Therefore the lamp should be operated in adequately ventilated equipment. 2. Read and comply with all caution and safety-related notes on or inside the projector cabinet or on the projector chassis, or on the picture tube. R5906594 ICMP 09/11/2016…

  • Page 9
    BARCO service data parts list might create shock, fire, and/or other hazards. Product Safety is under review continuously and new instructions are issued whenever appropriate.
  • Page 10
    Minimize bodily motions when handling unpacked replacement ES devices (Otherwise harmless motion such as the brushing together of your clothes fabric or the lifting of your foot from a carpeted floor can generate static electricity sufficient to damage an ES device). R5906594 ICMP 09/11/2016…
  • Page 11: General

    2. GENERAL About this chapter This chapter contains some general information on the ICMP (Integrated Cinema Media Processor) such as the location of the main components, the LEDs status, the essential role of the battery in the ICMP, etc. Overview •…

  • Page 12: Icmp Status Leds

    2. General ICMP status LEDs ICMP status LEDs and Reset button LEDs on ICMP front panel give information on the status of the device. Image 2-2 Status overview PWR/ERROR and READY LEDs: READY PWR/ER- ICMP Status Turned off Board reset…

  • Page 13: Icmp Hdd Status Leds

    Note: The disk status (RAID degraded) can be from the ICMP», page 71, and «Installing a retrieved via the (Web) Commander. See user HDD into the ICMP», page 72. Ensure to insert guide of the (Web) Commander. the HDD firmly.

  • Page 14: Introduction Of Icmp Battery

    Locate the battery The battery is located at the rear upper left side of the ICMP assembly. Once the ICMP assembly removed from the projector, flip the board upside-down, and place the back of the board in front of you.

  • Page 15
    A short circuit between the two connectors would cause immediate failure of the card. Image 2-5 After removing the ICMP assembly from the projector, it is recommended to put it on clear, stable and insulated support during all the battery replacement procedure, to avoid any accidental short-circuit.
  • Page 16: Icmp Reset

    Star button on the local keypad for a few seconds (Not for C- and B-series) As a result the projector is safely prepared for the ICMP reboot. All ongoing events on the ICMP (e.g. ingest) are requested to end. After a few seconds the ICMP is requested to restart. The READY LED on the front panel of the ICMP starts to blink orange.

  • Page 17
    2. General As a result the projector is safely prepared for the ICMP reboot. All ongoing events on the ICMP (e.g. ingest) are stopped immediately and the ICMP restarts. Image 2-6 Resetting the ICMP with the hardware reset button may cause damage to ARNING the content on the HDDs.
  • Page 18
    2. General R5906594 ICMP 09/11/2016…
  • Page 19: Preventative Maintenance Actions

    The one year maintenance actions, listed below, may ONLY be performed by certified service personnel who are familiar with potential hazards of the product and all product safety checks. No. Maintenance action Remarks Check battery valid date. If date is older than 4 years, replace battery preventative. R5906594 ICMP 09/11/2016…

  • Page 20
    3. Preventative maintenance actions R5906594 ICMP 09/11/2016…
  • Page 21: Troubleshooting

    About this chapter This chapter enumerates all ICMP related error codes which can appear on the Touch Panel display of the cinema projector or in the projector log files. Note that some codes have a warning and an error state.

  • Page 22
    The DMD configuration file is Restart the projector. If the problem persists, escalate the issue corrupted. including a log package from the system. An update of the ICMP (in the same version or in a more recent version) can help restore the configuration files.
  • Page 23
    The sequence file is Restart the projector. If the problem persists, escalate the issue corrupted. including a log package from the system. An update of the ICMP (in the same version or in a more recent version) can help restore the configuration files.
  • Page 24
    Code 10025: “formatter — red satellite sri link error” (Error) Situation Solution There is a communication Restart the projector. If the problem persists, escalate the issue error between ICMP and the including a log package from the system. satellite. Code 10026: “formatter — red satellite in reset” (Error) Situation…
  • Page 25
    Code 10045: “formatter — blue satellite sri link error” (Error) Situation Solution There is a communication Restart the projector. If the problem persists, escalate the issue error between ICMP and the including a log package from the system. satellite. Code 10046: “formatter — blue satellite in reset” (Error) Situation…
  • Page 26
    Restart the projector. If the problem persists, escalate the issue to the ICP FPGA is not including a log package from the system. initialized. Code 10062: “system — ICMP startup process busy” (Info) Situation Solution Wait until the startup sequence completes.
  • Page 27
    Check the interconnection cable(s) between the master and the slave projector could not be slave(s). established (while playing). Code 10067: “gip — Slave ICMP not playing the same Videoframe” (Error) Situation Solution The LTC communication Restart the master and slave projectors. If the problem persists, is OK, but the slave is at escalate the issue including a log package from the system.
  • Page 28
    Code 10076: “system — Video Mezzanine FPGA version mismatch” (Warning) Situation Solution The firmware version on the Re-install the ICMP software package. If the problem persists, escalate Video Mezzanine add-on the issue. board does not match the ICMP software package.
  • Page 29
    4. Troubleshooting Code 10502: “ICMP — invalid command arguments — command rejected” (Error) Situation Solution The operation requested Check the compatibility between the Barco (Web) Commander or TMS from the user interface has version and the ICMP version. failed because the data received by the ICMP are not as expected.
  • Page 30
    4. Troubleshooting Code 10510: “ICMP — player requires all resources — command rejected” (Error) Situation Solution The operation was rejected Wait for the end of the playback and retry the operation. because the system resources are allocated to playback. Code 10511: “ICMP — version info read error” (Error)
  • Page 31
    Code 10520: “settings — invalid settings format — settings rejected” (Error) Situation Solution The update of the ICMP The Barco Communicator is more recent than the ICMP. Check that settings is rejected because the ICMP version is up to date. the format of the settings data is not supported by the current version.
  • Page 32
    4. Troubleshooting Code 10525: “settings — duplicated automation device — settings rejected” (Error) Situation Solution The update of the ICMP Change the automation devices settings. Make sure all entries in the settings is rejected because devices section are using different identifiers.
  • Page 33
    Restart the projector. If the problem persists, escalate the issue are missing or are corrupted. including a log package from the system. An update of the ICMP (in the same version or in a more recent version) can help restore the settings files.
  • Page 34
    Code 10543: “projector — macro execution error” (Error) Situation Solution An error was detected during Check the projector macro. the execution of a projector Check the connectivity between the ICMP and the projector. macro. R5906594 ICMP 09/11/2016…
  • Page 35
    Code 10563: “automation — device not supported — device ignored” (Warning) Situation Solution One of the devices from Check the ICMP version. Edit the automation settings to change or the automation settings is remove the device and the related actions. not supported in the current ICMP version.
  • Page 36
    One of the HDD has a Continue using that HDD or insert a valid HDD of the same size as capacity larger than the the other HDDs. expected size. The HDD is used in the RAID but not to its full capacity. R5906594 ICMP 09/11/2016…
  • Page 37
    All ingest, content management and scheduling will be without HDD. disabled. Code 10581: “storage — requested content not found” (Warning) Situation Solution The content is not present on Insert all the HDDs correctly. the system anymore. R5906594 ICMP 09/11/2016…
  • Page 38
    HDD 1. This HDD is probably initiated automatically. The system should remain powered on until the going to fail. rebuild is complete. If a power cycling occurs during the rebuild a new complete rebuild will start on next reboot. R5906594 ICMP 09/11/2016…
  • Page 39
    Code 10594: “check — content check busy — cannot check new content” (Error) Situation Solution The content integrity cannot Wait for the end of the running integrity check or cancel it. be checked because the integrity of another content is already being checked. R5906594 ICMP 09/11/2016…
  • Page 40
    Check the compliance of the show data. because the format of the show data is incorrect. The show cannot be saved Check the compatibility between the Barco (Web) Commander or TMS because the format of the version and the ICMP version. show data is not compatible with the module version.
  • Page 41
    Code 10625: “key being ingested — cannot delete key” (Error) Situation Solution The key cannot be deleted First cancel the ingest job then delete the key if it is listed in the browser. because it is being ingested. R5906594 ICMP 09/11/2016…
  • Page 42
    Code 10640: “ingest — not available — cannot scan or ingest” (Error) Situation Solution Ingest functionality is not Restart the projector. If the problem persists, escalate the issue properly initialized. including a log package from the system. R5906594 ICMP 09/11/2016…
  • Page 43
    Check the remote storage settings for the selected source. source URL is not correctly formatted. The scan failed because the Check the ICMP version and the protocol defined in the settings. source is using a protocol that is not supported by the current ICMP version.
  • Page 44
    Code 10649: “ingest scan — invalid CPL body — cannot play that CPL” (Error) Situation Solution The CPL body is incorrect. Check the content with the content provider. No video track was found in some reels of the CPL. The CPL will not play. R5906594 ICMP 09/11/2016…
  • Page 45
    Do not ingest that key unless you want to move the local storage to an match the certificate of the ICMP for which the key is valid. Request another key from your key ICMP. Ingest can be executed provider with the correct ICMP certificate.
  • Page 46
    Situation Solution The ingest job failed because Check that the source can still be reached by the ICMP. Check the at least one file could not be integrity of the source, make sure all files are accessible. copied to the local storage: an error occurred while reading from the source.
  • Page 47
    files for the concerned CPL. The system cannot parse Update the ICMP with a version that supports the DCP files if possible. some files of the CPL from the source DCP because they are not supported.
  • Page 48
    Code 10681: “scheduler — invalid schedule time range — schedule update rejected” (Error) Situation Solution The update of the schedule The Barco (Web) Commander or TMS applications should provide is rejected because the schedule data with a correct range. time range specified in the schedule data is incorrect.
  • Page 49
    Code 10703: “security — certificate not found — cannot retrieve certificate” (Error) Situation Solution The requested certificate Only certificates listed by the ICMP can be retrieved. cannot be retrieved because it is not on the system. The requested certificate Restart the projector. If the problem persists, escalate the issue cannot be retrieved but it is including a log package from the system.
  • Page 50
    The license cannot be added Update the ICMP or get a valid license for that version. because its format is not supported by the current ICMP version. Code 10722: “license — license invalid signer thumbprint — add license rejected”…
  • Page 51
    Code 10730: “license — license not found — cannot retrieve license” (Error) Situation Solution The license cannot be Check the license is still present on the system. retrieved because the unique identifier is not found on the system. R5906594 ICMP 09/11/2016…
  • Page 52
    Delete the existing clip before saving the new one. the system and the new clip cannot be saved. Code 10751: “settings — invalid clip title — cannot save clip” (Error) Situation Solution The clip title is not valid. Enter a valid clip title. R5906594 ICMP 09/11/2016…
  • Page 53
    Code 10904: “player — content read error — selection failed” (Error) Situation Solution The player cannot select Restart the projector. If the problem persists, escalate the issue content because an error including a log package from the system. occurred while reading the content. R5906594 ICMP 09/11/2016…
  • Page 54
    Code 10911: “player — incomplete content — selection failed” (Error) Situation Solution The player cannot select Ingest the incomplete or missing clips. content because it refers to incomplete content. R5906594 ICMP 09/11/2016…
  • Page 55
    The subtitles cannot be Update the ICMP or get a content version with subtitles supported by played because they are not the current ICMP version. supported by the renderer.
  • Page 56
    Code 10923: “player — CPL not compliant with SMPTE 429-7 — cannot play” (Error) Situation Solution The play cannot start Request a SMPTE compliant CPL from the content provider. because one of the CPLs is not SMPTE compliant. R5906594 ICMP 09/11/2016…
  • Page 57
    Request a DCP with valid HMAC values from the content provider. compute valid integrity check values because the content HMAC values are incorrect. The security module cannot Update the ICMP to a version supporting the HMAC values. compute valid integrity check values because the content HMAC values are not supported.
  • Page 58
    Code 10935: “player — invalid KDM envelopped digest — KDM rejected” (Error) Situation Solution The play cannot start Request a KDM with a valid signature from the content provider. because one of the KDM digests used for the signature does not match. R5906594 ICMP 09/11/2016…
  • Page 59
    Situation Solution The play cannot start Request a KDM with a valid or a generic TDL. Note the ICMP is a because one of the KDMs permanently married system and doesn’t process the TDL but it needs contains an invalid trusted to check that the TDL is properly formatted.
  • Page 60
    Make sure the board is properly inserted and clear the insertion tamper because an insertion tamper from the projector. is being reported. The insertion tamper is triggered when the ICMP is removed from a projector but is only reported when inserted in a new projector. R5906594 ICMP 09/11/2016…
  • Page 61
    Get a valid source DCP with a correct version of the content. it cannot identify the video asset. The player cannot play the Update the ICMP with a version that supports that type of content. selected content because it does not support the type of video asset.
  • Page 62
    Code 10958: “player — missing license on master player — playing in standalone mode” (Warning) Situation Solution The expected multi-projector Check the license on the master and request a new one. license is not present or not valid on the master. The master can be in standalone mode only. R5906594 ICMP 09/11/2016…
  • Page 63
    The show to insert does not exist or is used. Code 10962: “player — slave command rejected — not a Barco client” (Error) Situation Solution The slave projector rejects Reserved API call cannot be used by TMS or any client.
  • Page 64
    The as normal else the master player will go to the standalone mode. playback may continue till the end of the current clip then only the master will continue the playback. R5906594 ICMP 09/11/2016…
  • Page 65
    Code 10976: “player — key not compliant with standard (SMPTE 430-1) — cannot play” (Error) Situation Solution The play cannot start Request a key that is SMPTE 430-1 compliant. More details can be because one key is not found in ths syslog. compliant with SMPTE 430-1 standard. R5906594 ICMP 09/11/2016…
  • Page 66
    Situation Solution The play cannot start Request a key with a valid or a generic TDL. Note the ICMP is a because one of the key permanently married system and doesn’t process the TDL but it needs contains an invalid trusted to check the TDL is properly formatted.
  • Page 67
    Code 10987: “player — corrupted immersive sound assets — immersive sound might fail” (Warning) Situation Solution Some clips contains Check the content and ingest the corrupted assets. corrupted immersive sound assets. The playback of immersive sound may fail or cause artefacts. R5906594 ICMP 09/11/2016…
  • Page 68
    The audio settings for the Retry or restart the projector. If the problem persists, escalate the issue alternative input could not including a log package from the system. be applied on the embedded sound processor. The audio is in error. R5906594 ICMP 09/11/2016…
  • Page 69
    Code 10999: “player — IMB error — format configuration failed” (Error) Situation Solution The playback failed because Restart the projector. If the problem persists, escalate the issue an error occurred while including a log package from the system. applying the format on the IMB. R5906594 ICMP 09/11/2016…
  • Page 70
    4. Troubleshooting R5906594 ICMP 09/11/2016…
  • Page 71: Icmp Service Procedure

    ICMP. Use a 7 mm flat screwdriver. For detailed instructions see User & Installation manual of the projector. 2. Release the four retaining screws at the front of the ICMP (reference 1). Use a PH2 Phillips screwdriver. 3. Pull the ICMP out of its compartment.

  • Page 72
    Image 5-1 Image 5-2 Removal of the ICMP from the Card Cage of the projector will result in tamper events (service door tamper, insertion tamper). In the ICMP, the content is stored on removable disks that allow fast recovery of this content if you have to replace an ICMP.
  • Page 73: Installing The Icmp

    Caution: Ensure that the both sides of the ICMP are captured by the guides inside the Card Cage compartment. See detail in image below. 2. Push (apply a little pressure) on both handles until the ICMP is fully inserted and the connection is made with the back plane.

  • Page 74
    Image 5-4 4. Install the HDDs in case not yet installed. See procedure «Installing a HDD into the ICMP», page 72. 5. Install the cover of the Card Cage (not needed in case this is a DP2K S series projector). Use a 7 mm flat screwdriver.
  • Page 75: Removing A Hdd From The Icmp

    5. ICMP service procedure Removing a HDD from the ICMP In case the ICMP has to be returned to factory (e.g. for repair) the non defective HDDs should be removed and kept. How to remove a HDD ? 1. Switch off the projector.

  • Page 76: Installing A Hdd Into The Icmp

    5. ICMP service procedure Installing a HDD into the ICMP This procedure assumes that the HDD slot of the ICMP is empty. If not, see procedure «Removing a HDD from the ICMP», page 71. AUTION Always use a new empty spare part HDD from Barco to replace a malfunction HDD.

  • Page 77: Replacement Of The Battery

    Insulated flat blade screwdriver (not included in the replacement kit that Barco offers). • Pen to write the date on the sticker (not included in the replacement kit that Barco offers). • 2 Tamper evident stickers (not included in the replacement kit that Barco offers for security reasons).

  • Page 78
    Preparation 1. Wear insulating gloves. 2. Place the ICMP on a stable (solid), flat and insulated support. Flip that board upside-down and place the back of the board in front of you. 3. Locate the batteries slots on the board.
  • Page 79
    5. ICMP service procedure Image 5-12 3. Put the new battery in the empty slot. Tip: By introducing the battery on the front of the slot (where the edge is less high), you need to tilt less the battery. Image 5-13 Caution: CAUTION: Please insert the new battery in the correct orientation! References should be facing up.
  • Page 80
    5. ICMP service procedure Image 5-14 Now, there is one battery in each battery slot: Image 5-15 4. Remove the piece of plastic tube. Image 5-16 R5906594 ICMP 09/11/2016…
  • Page 81
    5. ICMP service procedure 5. Insert the piece of plastic tube on the positive connector of the other slot (the old battery). Image 5-17 6. You can use the insulated flat screwdriver to help you to release the old battery.
  • Page 82
    5. ICMP service procedure Image 5-19 8. Place the cover on the battery slot. Image 5-20 9. Place two new tamper evident stickers between the cover and the card. Ensure that the tamper evident stickers do not cover the gold plated contacts of the printed circuit board.
  • Page 83: Raid Controller Replacement

    5. ICMP service procedure Image 5-21 10.And finally, strike out the old insertion date on the cover and write the new one (MM/YY) on the empty location. Image 5-22 RAID controller replacement Power down the projector and let it cool down before starting the installation ARNING procedure.

  • Page 84
    3. Open the ICMP to get access to the RAID controller: a) Put the ICMP upside down. b) The bottom layer of the ICMP is constituted by the metal plate (without the 3 hard disks), the hard disks backplane and the security board.
  • Page 85
    Remove the 2 long spacers as shown in image 5-24. For this you need to loosen 5 x T10 screws. Image 5-24 e) Carefully, put the bottom board of the ICMP upwards, as shown on image 5-25. Image 5-25 4.
  • Page 86
    Note: To disconnect SATA connectors, you have to press the clips at the bottom of every connector. Image 5-27 c) Loosen the 4 x T10 screws to release the RAID controller from the main ICMP module, identified by arrows in image 5-26.
  • Page 87
    Note: If you use a dynamometric Torx T10, you can setup this to a torque of 1 Nm. d) Connect the 3 SATA connectors, identified by 1, 2 and 3 on image 5-26. e) Place the bottom plate into the ICMP assembly and lock the 4 T15 screws from the bottom, as shown in image 5-23.
  • Page 88
    5. ICMP service procedure R5906594 ICMP 09/11/2016…
  • Page 89: Index

    — internal login failed — player control not Videoframe 23 available 31 gip — Slave ICMP receiving invalid LTC packages 23 automation — invalid action parameters — action gip — Slave ICMP: LTC is not alive 23 ignored 31…

  • Page 90
    — license out of date — out-of-date license 48 player — invalid CPL signature — cannot play 53 license — license outside signer time window — add player — invalid CPL signer chain — cannot play 53 license rejected 47 R5906594 ICMP 09/11/2016…
  • Page 91
    — KDM not compliant with standard (SMPTE player — service door tamper — cannot play 56 430-1) — cannot play 54 player — slave command rejected — not a Barco player — KDM not found — selection failed 54 client 59 player — KDM not matching the IMB certificate — KDM…
  • Page 92
    — test settings already running — test settings system — I2C error reading Power PC rejected 30 temperature 24 settings — unreachable NTP server — NTP sync might system — ICMP startup process busy 22 not work 30 system — overtemperature detected 18 R5906594 ICMP 09/11/2016…
  • Page 93
    10562 31 10060 22 10563 31 10061 22 10564 31 10062 22 10565 31 10063 23 10566 32 10064 23 10567 32 10065 23 10568 32 10066 23 10569 32 10067 23 10573 32 10068 23 10574 32 R5906594 ICMP 09/11/2016…
  • Page 94
    10905 50 10649 40 10906 50 10650 41 10907 50 10651 41 10908 50 10652 41 10909 50 10653 41 10910 50 10654 41 10911 50 10655 41 10912 51 10656 42 10913 51 10657 42 10914 51 R5906594 ICMP 09/11/2016…
  • Page 95
    10957 58 Troubleshooting 9 10958 58 ICMP reset 12 10959 59 Install 69 10960 59 ICMP 69 10961 59 Introduction of ICMP battery 10 10962 59 10963 59 10964 59 10965 59 Maintenance 15 10966 60 1 year 15 10967 60…
  • Page 96
    Index Instructions 3 Status LEDs 8–9 RAID controller replacement 79 ICMP HDD 9 Remove 67, 71–72 HDD 71–72 ICMP 67 Replacement of the battery 73 Troubleshoot 17 Reset button 12 ICMP 17 Troubleshooting 17 Safety 3 R5906594 ICMP 09/11/2016…

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