Apex legends ошибка dxgi error device hung

Продукт: Apex Legends
Платформа:PC
Укажите, на какой платформе вы играете. ПК
Номер модели видеокарты AMD или Nvidia GTX 1080
Укажите объем памяти в Гб 16 ГБ
Какой у вас тег игрока/PSN ID/учетная запись EA? Killingus1337
Укажите свой Тег игрока/PSN ID/Учетную запись EA Killingus1337
Вы используете дополнительное программное обеспечение с функцией Оверлей? Да
Если да, укажите, пожалуйста, какое. GeForce Expirience
Если вы отключаете данное программное обеспечение, что-нибудь изменяется? Нет
Какой Легендой вы играли? Лайфлайн, Бладхаунд, Рейф, Мираж
Какими Легендами играли ваши напарники по отряду? Неважно
Где возникла проблема? Во время матча
В какой части карты или меню вы находились? Если не помните точное название, опишите местность или свои действия в меню На всей карте или в любой момент в меню
Что происходило в момент возникновения ошибки? Например: использовали умение или определенное оружие, ваш напарник покинул игру и т.д. Нахождение в главном меню, падение из корабля, во время боя, вне него, а также загрузка
Испытали ли ваши напарники такую же ошибку? Нет
Сколько матчей вы сыграли на момент появления ошибки 216 часов в игре
Когда произошла эта ошибка? (ДД/ММ/ГГГГ, часы и минуты) Начала появлятся около месяца назад (27.09.2020), но особенно часто стала появлятся в последнюю неделю. Часовой пояс — GMT+2
Как часто возникает ошибка? 50% — 99%
Насколько серьезной была ваша ошибка? Серьезно влияет на геймплей
Что происходит, когда возникает ошибка? Игра вылетает на рабочий стол и в окне выдает ошибку «0x887A0006 – DXGI_ERROR_DEVICE_HUNG The application’s device failed due to badly formed commands sent by the application. This is an desing-time issue that should be investigated and fixed.»
Что должно происходить? Ошибка не должна вылетать.
Шаги. Как нам воспроизвести данную ошибку? Не знаю, так как не имею понятия почему она происходит.

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Я нашёл в интернете много способов решения этой проблемы, но ни один мне не помог. Каждый раз во время игры вылетает эта ошибка под номером «0x887A0006 «. Я пробовал переустанавливать драйвера видеокарты, переустанавливать игру, восстанавливать игру через origin, модифицировал реестр Windows сообщением «Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers] “TdrDelay”=hex(b):08,00,00,00,00,00,00,00» в .reg файле, а также запускал игру и ориджин от имени администратора — ошибка продолжает вылетать. Может ли кто-то помочь?

Уже делал этот пост раньше, но его посчитали спамом. Переписал второй раз.

Quickly fix the 0x887a0006 DXGI_ERROR_DEVICE_HUNG Apex Legends

by Priya Ahluwalia

Priya Ahluwalia is a writer who specializes in technology, particularly Microsoft Windows. She writes about the latest developments in know-how and current trends in the technology industry. When… read more

Updated on November 14, 2022

Apex Legends have been hit by a mysterious bug and many gamers are complaining that Apex Legends crashes out at the logo screen.

If you’re having issues with the game and getting a 0x887a0006 DXGI error device hung Apex Legends error code, this guide should be helpful.

Game crashes are the most annoying thing that can happen to you, especially when you’re trying to reach a new level or constantly investing in new characters.

What does DXGI_ERROR_DEVICE_HUNG mean?

According to Microsoft, the DXGI ERROR DEVICE HUNG error is a problem with command transmission between the system hardware and games.

When it happens repeatedly, this error might be very problematic for certain Windows games. However, with the right solutions, you can get rid of it.

What causes DXGI hung?

Apex Legends error message 0x887a0006 could be caused by several different factors, some of which are listed below:

• Admin Privileges: Administrative privileges are required to keep the game running smoothly. The game might crash or trigger errors if it does not have the required permission.
• Outdated Drivers: Some games are not compatible with older graphics cards, which can cause the game to crash. To fix this, you just need to update your Windows 11 drivers.
• Missing Files: If any of the game’s files are missing or corrupted, the game will not load correctly.
• Registry missing key: Some users have reported this error because of a missing key in the Windows Registry that helps to load the game’s graphics. If the key is missing, the game may not load and can result in crashes.
• GPU overclocking: Several people pointed out that this might have been due to GPU overclocking.

How do I fix the Apex error 0x887a0006?

In this article

• What causes DXGI hung?
• How do I fix the Apex error 0x887a0006?
• 1. Run Apex Legends with Administrative privileges
• 2. Revert to the stock frequency
• 3. Run Windows Update Troubleshooter
• 4. Repair missing or corrupted files
• 5. Update the Graphics card drivers
• 6. Add a new key in the Registry Editor
• 7. Rollback the Graphics driver
• Is Apex Legends free to play?

The game needs administrative privileges to function properly. If these permissions are not granted, you can perform it manually as in the example below.

1. Press the Windows key and type Apex Legends into the Search bar.

2. In the right pane, right-click the Apex Legends icon and choose Open file location.

3. Find the Origins.exe file in your game’s folder and right-click on it.

4. Select Properties to switch over to the Compatibility tab.

5. In the compatibility tab, check the Run this program as an Administrator option, then click Apply.

2. Revert to the stock frequency

If you overclock the graphics card by increasing its frequency to a number higher than it was set at by the manufacturer, several issues might arise.

The developers of the game may be limiting the card’s frequency because they know this can increase the card’s temperature and even result in instability.

Thus, it is recommended to avoid overclocking the graphics card and revert to factory settings with the help of the best overclocking software for Intel and AMD CPUs.

Applying these changes can help you get rid of the issue.

3. Run Windows Update Troubleshooter

1. Go to the Windows Search bar and type Troubleshoot Settings. Once done, hit Enter.
2. In the right pane, select the option, Other troubleshooters.
3. Navigate to Windows update and click on Run.

Updating your Windows can help fix multiples issue including the 0x887a0006 dxgi_error_device_hung Apex Legends error. In case the issue persists, move on to the next method.

4. Repair missing or corrupted files

1. To identify the problem with the game, open the Origin client, sign in to your account, and go to Game Library.
2. Once there, right-click on Apex Legends.
3. Next, click the Settings icon and select Repair Game.
4. Now, the client will begin verifying the game files. Once the verification process is complete, it will automatically repair any missing or corrupted files.
5. Go back to the Home screen and try running Apex Legends again.

Game files can sometimes go missing or become corrupted over time. When this happens, the game might crash. Therefore, applying this method might help in fixing the issue.

5. Update the Graphics card drivers

1. Press the Windows key on your keyboard and type Device Manager into the Search bar.
2. In the right pane, click on Open application.
3. Once in the Device Manager window, scroll down and expand Display Adapters from the menu.
4. From the pop-up that appears, select Update driver.
5. Next, choose the option Search automatically for drivers.
6. Windows will now scan your system for outdated drivers and, if found, it will automatically update them and ask you to restart your PC.

The game isn’t optimally designed to run effortlessly on old Graphics cards and this leads to random crashes. Therefore, updating the Graphics driver may help resolve the issue.

If you want to update and install your graphics card drivers more easily and fully automated, you have specialized software created for this task.

Using Outbyte Driver Updater, you will start by scanning the entire system and detecting outdated or missing drivers. Then, just select the device driver you need to update or choose all the outdated drivers at once.

⇒ Get Outbyte Driver Updater

Read more about this topic

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6. Add a new key in the Registry Editor

1. Click the Windows key on your keyboard and type Notepad. Hit Enter.
2. Now, copy and paste the following into the text window of your Notepad. [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers] "TdrDelay"=hex(b):08,00,00,00,00,00,00,00
3. Next, go to Files tab and click on Save as.
4. In the next window, choose Desktop and hover over to Save as type.
5. Select All Files as the file format and name it FIX.REG.
6. Press Save and close your Notepad.
7. Right-click the file you have just created.
8. When prompted to ask whether you want to allow this app to make changes to your device, press Yes to confirm and then click OK.
9. Launch Apex Legends again and see if it works this time.

The error can also be caused due to missing registry key. Thus, adding a new key can help fix the problem.

7. Rollback the Graphics driver

1. Press Windows + R key simultaneously and type devmgmt.msc into the Run dialog window. Once done, click OK.
   
2. In the Device Manager window, scroll down and click on Display Adapter.
3. From the pop-up that appears, choose the option Properties.
4. Navigate to the Driver tab and scroll down to select the option Roll back driver.
5. Finally, click OK to save the changes.
   

Sometimes the current Graphics driver isn’t compatible with your device and this can result in issues like random crashes.

Therefore, you might be able to get rid of the annoying error by simply rolling back the driver.

Many players want to know if Apex Legends is free to play. The game was released in early November 2020 and has attracted millions of players worldwide, making it one of the best PC games of all time.

However, while Apex Legends is free to download, some in-game purchases can add up quickly. Some users have also complained that Apex Legends won’t launch on their PC.

Don’t worry though, we have you covered on all these issues, and you can find them in our common Apex Legends bugs guide.

Furthermore, you may also want to check our guide on the best VPNs for Apex Legends to reduce pin and lag

We hope the methods above have helped you get rid of the error. If you have any questions, do let us know in the comments section below.

Как исправить ошибку 0x887A0006 при запуске игр на Windows?

Ошибка 0x887A0006 является типичной проблемой для многих геймеров на компьютерах с Windows. Интересный факт: наиболее часто с ней сталкиваются игроки Apex Legends. Однако появление подобного кода возможно и во многих других играх.

Как правило, с этой ошибкой приходится бороться владельцам видеокарт от Nvidia. В сообщении ошибки содержится следующая информация:

0x887A0006 — DXGI_ERROR_DEVICE_HUNG The application’s device failed due to badly formed commands sent by the application. This is an desing-time issue that should be investigated and fixed.

Проще говоря, система сообщаем, что ваша видеокарта работает не совсем корректно с запускаемым приложением. Ниже вы сможете найти причины ошибки 0x887A0006 и методы для ее решения.

• Лаунчер Origin не имеет прав администратора.
• В реестре системы отсутствует определенный ключ.
• Поврежденные файлы игры.
• Нестабильные бета-драйвер видеокарты.
• Нестабильный разгон видеокарты.

Методы решения ошибки 0x887A0006

Метод №1 Запуск лаунчера Origin от Администратора

Некоторые пользователи сообщили, что им удалось избавиться от ошибки 0x887A0006, запустив клиент лаунчера Origin от имени Администратора. Зайдите в корневую папку лаунчера и найдите исполнительный файл Origin.exe. Нажмите на него ПКМ и выберите «Запуск от имени администратора».

Проверяем, исчезла ли ошибка. Разумеется, подобное решение сработает только в том случае, если вы запускаете что-то из Origin, тем не менее мы рекомендуем запустить от админа и саму игрушку. Сделайте все точно также, как и показано выше, но только с исполнительным файлом (.exe) игры.

Метод №2 Модификация реестра (Apex Legends)

Оказывается, конкретно эта ошибка может быть вызвана конфликтом между недавно выпущенными драйверами для видеокарты и движком Apex Legends. Не хотите делать откат видеодрайвера? Тогда вам потребуется немного «пошаманить» в редакторе реестра Windows.

Нажмите на клавиатуре Windows+R, чтобы вызвать перед собой окошко «Выполнить». Далее пропишите в пустой строчке окна notepad и нажмите Enter. Оказавшись в Блокноте, вставьте в него следующие значения:

• Windows Registry Editor Version 5.00
  [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers]
  «TdrDelay»=hex(b):08,00,00,00,00,00,00,00

Если же у вас на компьютере стоит все еще 32-битная Windows, то вставьте в Блокнот эти значения:

• Windows Registry Editor Version 5.00
  [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers]
  «TdrDelay»=dword:00000008

Теперь нажмите на пункт «Файл» в строке меню и выберите «Сохранить как…». Назвать файл можно как угодно — это не имеет значения, но убедитесь, что его расширение было изменено с .txt на .reg.

Как только reg-файл будет создан, запустите его и подтвердите свои намерения в появившемся диалоговом окошке. После добавления ключей и значений в реестр системы перезагрузите компьютер и попытайтесь запустить Apex Legends. Ошибка 0x887A0006 не должна вас больше беспокоить.

Метод №3 Восстановление игры Origin

Возможно, файлы запускаемой вами игры в Origin были каким-то образом повреждены. В таком случае вам необходимо воспользоваться функцией восстановления. Откройте лаунчер Origin и перейдите в свою библиотеку игр.

Кликните на значок нужной вам игрушки ПКМ и выберите опцию «Восстановить». Теперь вам следует просто ожидать завершения процесса восстановления, что может занять около часа-полтора, в зависимости от железа вашего компьютера.

Метод №4 Откат видеодрайвера

Еще один довольно эффективный метод — отказ драйвера для графического ускорителя. Возможно, новая версия драйвера крайне нестабильно работает с запускаемой вами игрой. Итак, нажмите Windows+R, после чего пропишите devmgmt.msc и нажмите Enter. Открыв перед собой Диспетчер устройств, раскройте раздел «Видеоадаптеры».

Нажмите ПКМ на свою видеокарту и перейдите в свойства устройства. Теперь переключитесь на вкладку «Драйвер» и нажмите на кнопку «Откатить». Далее просто следуйте инструкциям на экране для отката видеодрайвера к предыдущей версии. Проверьте, исчезла ли ошибка 0x887A0006.

Метод №5 Сброс разгона видеокарты

У некоторых пользователей ошибка 0x887A0006 возникла из-за не самого удачного разгона своей видеокарты. Они просто сбросили значение частот на базовый уровень — и проблема была разрешена. Перед появлением проблемы пытались немного подразогнать свою видеокарту? Сбросьте разгон и ошибка 0x887A0006 должна исчезнуть.

Summary: While playing Apex Legends, many users encountered the 0x887A0006 – DXGI_ERROR_DEVICE_HUNG error code, which stalled and crashed their game. While the root cause is still unknown, there are numerous ways to fix this error. Let’s discuss those methods in detail here and try to resolve the issue.

Apex Legends is an online multiplayer battle game developed by EA Games. It is a fun game to play with your friends on your computer or a gaming console. While playing Apex Legends, many users have encountered a strange error message with the following error code – 0x887A0006 – DXGI_ERROR_DEVICE_HUNG.

What is the 0x887A0006 – DXGI_ERROR_DEVICE_HUNG Error Code?

The 0x887A0006 – DXGI_ERROR_DEVICE_HUNG error code is a graphics-related error that users are encountering while playing Apex Legends. This is an engine error that stalls and crashes the game while it is running and shows an error code with the following message-

We understand how frustrating this error can be. Hence, we have curated this guide which includes methods to resolve this issue and get back into action quickly. Let’s go!

Methods to Fix the 0x887A0006 – DXGI_ERROR_DEVICE_HUNG

Here, we will discuss various methods you can use to fix the 0x887A0006 – DXGI_ERROR_DEVICE_HUNG error message that popped up on your screen while playing Apex Legends.

Method 1: Launch the Game as an Administrator

This is a straightforward and quick way to fix the 0x887A0006 error code. Sometimes, applications require certain privileges, which are only available to the administrator. Running the application with elevated privileges will grant all the necessary privileges to the game, thereby resolving this error quickly. Here’s what to do –

• Navigate to the folder where Apex Legends is installed.
• Locate the .exe file of the game. It is usually named as r5apex.
• Right-click on this file and click on Properties.
• Click on the Compatibility tab.
• Check mark Run this program as an administrator option.

• Click on Apply and OK.
• Launch the application.

If you still receive the error message after doing so, move on to the next method.

Method 2: Undo Overclocking Various H/W Components

Various hardware components like processors, GPU & RAM use overclocking to deliver increased performance while playing intense games or running demanding software. However, overclocking puts a load on these components, which subsequently reduces their life.

If you have overclocked any components, undo/turn it off to restore the default system values. Also, try switching OFF the XMP, as it also consumes system resources, causing the 0x887A0006 – DXGI_ERROR_DEVICE_HUNG error.

Method 3: Dial Down In-game Graphics Settings

Sometimes, playing games on high graphics settings using discrete graphics or low-end GPU can cause your computer to show the 0x887A0006 error code. To avoid such errors, you can tweak various graphics settings like motion blur, anti-aliasing, tessellation, etc.

Method 4: Disable Overlays

While playing games, many professional gamers and streamers use overlays, such as Discord, NVIDIA GeForce Experience, or NVIDIA Ansel for multitasking and to get some creative liberty. However, running multiple programs simultaneously has its downsides.

As they all require resources to run smoothly, simultaneously running them can consume all of the system resources and thus create a bottleneck. This can cause applications to stutter, freeze, crash, or pop up error codes like the 0x887A0006.

Method 5: Repair the Game Files Using Steam or Origin (EA Play)

Corrupt or broken game files are a leading cause behind various game issues. If you have encountered the 0x887A0006 – DXGI_ERROR_DEVICE_HUNG error code, try repairing the game files using either Steam or Origin (EA Play) (whichever you use to play the game). Both have a built-in Repair Game File feature.

Note – If the error message mentions a specific file, as shown here, then delete it from the installation folder before repairing the game files. Doing so will allow the repair tool to install a fresh copy of the missing (problematic) file. However, if the error message does not specify any file, simply proceed with repairing the game files.

To repair Apex Legends game files using Steam –

• Launch Steam from the desktop.
• Navigate to your Game Library and locate Apex Legends.
• Right-click on it and click on Properties.
• Click on the Local Files tab.
• Click on the Verify integrity of the game files option.

To repair Apex Legends game files using Origin (EA Play) –

• Launch Origin (EA Play) using the desktop application.
• Click on My Game Library and locate Apex Legends.
• Right-click on it and click on Repair.

Once you start the repair process, give it some time. It will check and repair the damaged files. It will notify you once the repair process is complete. Try launching the game now. It should work.

Method 6: Uninstall and Reinstall GPU Drivers

Uninstall and reinstall the GPU drivers instead of updating them to avoid any conflict between the old ones and the new ones. If the current GPU drivers are corrupted or improperly installed, they could cause further errors.

For this, you can use a freeware known as Display Driver Uninstaller (DDU). This tool is preferred over the native Windows uninstaller as the latter will leave some traces of the old driver. Hence, to completely wipe off the GPU driver, we need to use DDU. Here are the steps to use it –

• Open the web browser and download DDU from here.

• Once downloaded, install it on your PC.
• Now, boot your PC into safe mode.
• Once your PC boots into Safe Mode, launch DDU.
• On the first screen, select the type of device and the brand of your GPU.
• Click on the Clean and restart option in the top-left corner.

This will start uninstalling GPU drivers. Once the process is complete, your PC will restart. Now it is time for you to install fresh GPU drivers. You can visit your GPU manufacturer’s website to download the latest drivers.

For downloading NVIDIA GPU Drivers, go to their official website.

For downloading AMD GPU Drivers, go to their official website.

For downloading INTEL GPU Drivers, go to their official website.

Method 7: Reset BIOS

BIOS is a critical system component that manages various components and their functions. Generally, BIOS errors are rare but they can still occur in certain cases.

While facing the 0x887A0006 – DXGI_ERROR_DEVICE_HUNG error code, many users tried resetting their BIOS to resolve this issue. If you have encountered the same error code while trying to play Apex Legends, then try this method.

CAUTION – This method is a bit tricky and can lead to severe or permanent damage to the computer. Hence, you should proceed with caution. If you are unsure, you can take the help of a professional or simply skip it.

Improper tweaking of BIOS can lead to various system issues and even data loss. If you lose your data while doing this, the only way to retrieve your lost files is to use a file recovery software like Stellar Data Recovery. It can help you recover your lost data in no time.

Notes – Before proceeding with this, we recommend completely backing up your data and files on an external drive to avoid data loss.

Once you are ready to reset your BIOS, head over to one of the following websites to learn how to do it.

Intel’s guide to reset BIOS

HP’s guide to reset BIOS

Method 8: Do a Fresh Install of Windows OS

The above methods should help you fix the 0x887A0006 – DXGI_ERROR_DEVICE_HUNG error message. However, if you are still encountering the error, then as a last resort, you can do a clean install of Windows. To do this, carefully follow the steps mentioned here.

Other methods to fix the 0x887A0006 – DXGI_ERROR_DEVICE_HUNG error message –

• Use stock GPU cables instead of OEM
• Check hardware connections
• Replace GPU if there is a fault with the current one
• Use Registry Editor

Wrapping it All Up

The 0x887A0006 – DXGI_ERROR_DEVICE_HUNG is a tricky and inconsistent error that has affected a lot of Apex Legends players. The long list of methods discussed here should help you resolve this error. However, you can also try turning off NVIDIA Reflex and VSync or Uninstalling & reinstalling the game.

Engine error thread on Reddit

EA Answers HQ

FAQs

Q. What causes the error code 0x887A0006 – DXGI_ERROR_DEVICE_HUNG?

A. Reasons like overclocking CPU/GPU or running overlay programs like Discord or Steam can cause your computer to generate the 0x887A0006 – DXGI_ERROR_DEVICE_HUNG error message.

Q. What is error code 0x887a0007?

A. The error code 0x887a0007 pops up on the screen when the driver of your GPU malfunctions while rendering a game.

Q. How to fix graphics driver errors?

A. Press WINDOWS + X and click on Device Manager > expand Display adapters and right-click on each entry > Update driver.