| Error |
Description |
Trouble shooting |
| 40000 |
Received a command that the CDU does not have from the upper unit. |
1. Check the CDU received command
2. Check the CDU firmware version and refer to specifications. |
| 40011 |
CS2 dark detection during initializing or dispense reserved operation (Reject box mounting/dismounting). |
1. Initialize after mounting the reject box.
2. Check if the CS2 sensor cable is disconnected
3. Exchange a sensor after abnormal operating CS2 Sensor |
| 40014 |
CS4A Dark detection during initializing or dispense reserved operation. |
1. Remove the remaining notes and foreign objects at the position of the CS4A sensor
2. Check if the CS4A sensor cable is disconnected
3. Exchange a sensor after abnormal operating the CS4A Sensor |
| 40015 |
CS2 & CS4A dark detection during initializing or dispense reserved operation. |
1. Remove the remaining notes and foreign objects at the position of the CS2 & CS4A sensor
2. Check if the CS2 & CS4A sensor cable is disconnected
3. Exchange a sensor after abnormal operating the CS2 & CS4A Sensor |
| 40018 |
CS4A Dark detection during initializing or dispense reserved operation. |
1. Remove the remaining notes and foreign objects at the position of the CS4B sensor
2. Check if the CS4B sensor cable is disconnected
3. Exchange a sensor after abnormal operating the CS4B sensor |
| 40019 |
CS2 & CS4B dark detection during initializing or dispense reserved operation. |
1. Remove the remaining notes and foreign objects at the position of the CS2 & CS4B sensor
2. Check if the CS2 & CS4B sensor cable is disconnected
3. Exchange a sensor after abnormal operating the CS2 & CS4A Sensor |
| 40021 |
CS11A dark detection during initializing or dispense reserved operation. |
1. Remove the remaining notes and foreign objects at the position of the CS11A sensor
2. Check if the CS11A sensor cable is disconnected .
3. Exchange a sensor after abnormal operating the CS11A sensor |
| 40022 |
CS11B dark detection during initializing or dispense reserved operation. |
1. Remove the remaining notes and foreign objects at the position of the CS11B sensor
2. Check if the CS11B sensor cable is disconnected .
3. Exchange a sensor after abnormal operating the CS11B sensor |
| 40023 |
CS11A & CS11B dark detection during initializing or dispense reserved operation. |
1. Remove the remaining notes and foreign objects at the position of the CS11A & CS11B sensor
2. Check if the CS11A & CS11B sensor cable is disconnected .
3. Exchange a sensor after abnormal operating the CS11A &CS11B
sensor |
| 40028 |
CS13 Dark detection during initializing or Dispense reserved operation. |
1. Remove the remaining notes and foreign objects at the position of the CS13 sensor
2. Check if the CS13 sensor cable is disconnected (CDU Board CN10 #1~4).
3. Exchange sensor if error occurs after checking CS13 sensor operation |
| 40029 |
CS11A & CS13 dark detection during initializing or dispense reserved operation. |
1. Remove the remaining notes and foreign objects at the position of the CS11A & CS13 sensor
2. Check if the CS11A & CS13 sensor cable is disconnected (CDU Board CN10 #1~4).
3. Exchange sensor if error occurs
after checking CS13 sensor operation |
| 40030 |
Main motor speed error. |
1. Initialize
2. Check Main Motor Encoder Slit
3. Initialize after Power On/Off
4. Check Encoder Sensor CS8 BRKT
5. Check CS8 Sensor Cable
6. Change Main Motor Encoder Slit Sensor CS8 |
| 40031 |
Error of Reject Gate Solenoid module |
1. Check if the Reject Gate Solenoid cable is disconnected |
| 40032 |
Error of Gate Solenoid module |
1. Check if the Gate Solenoid cable is disconnected |
| 40034 |
Error of double detecting module including sensor (CS5_1
/CS5_2) during dispensing bills |
1. Check CDU Board Segment.
2. Initialize
3. Read data of ‘Read Double Sensor’ Command |
| 40036 |
CS2 & CS13 dark detection during initializing or dispense reserved operation. |
1. Remove the remaining notes and foreign objects at the position of the CS2 & CS13 sensor
2. Check if the CS2& CS13 sensor cable is disconnected
3. Exchange sensor if error occurs after checking CS2 & CS13 sensor operation |
| 40039 |
Gate operation sensor (CS3) error before initial recovery |
1. Initialize after removing notes or dust over Gate
2. Check CS3 Sensor BKRT
3. Check CS3 Sensor Cable
4. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor
5. Exchange Reject Solenoid 1 |
| 40040 |
1st ~ 4th cassette not available during dispense reserved operation |
1. Check the cassette mounting(1st
~ 4th)
2. Sensor(CS7,CS17,CS33,CS43) Operation Check |
| 40041 |
Error if re-driving is over 5 times |
1. Check notes in Reject box
2. Rearrange notes in Cassette
3. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB
4. Check dust existing in Main Motor Encoder Slit
5. Check Index value of notes each cassette |
| 40042 |
CS13 < Required Notes |
1. Check notes in Reject Box
2. Remove notes jammed in CDU
3. Remove dust in CS13 Sensor
4. Exchange sensor after abnormal operating CS13 Sensor |
| 40043 |
Error if total reject is more than 40 Note |
1. Check notes in Reject box
2. Rearrange notes in Cassette
3. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB
4. Check dust existing in Main Motor Encoder Slit
5. Check Index value of notes each cassette |
| 40045 |
CS13 > Required Notes |
1. Check notes dispensed and rejected
2. Remove dust in CS13 Sensor
3. Exchange sensor after abnormal operating CS13 Sensor |
| 40046 |
Program Error |
1. Initialize after Reset Power
2. Upgrade CDU Firmware or Re- download
3. Exchange CDU B/D |
| 40047 |
1st cassette miss feed during dispense operation |
1. Check notes in 1st Cassette
2. Check JAM in 1st Cassette and reload |
| 40049 |
Dispenseing 0 notes required is error |
1. Check received command
2. Check communication cable
3. Check CDU Firmware Version |
| 40051 |
Received a request for over 150 notes dispensing on the CDU from the upper unit. |
1. Check received command
2. Check communication cable
3. Check CDU Firmware Version |
| 40052 |
The remaining notes at the sensor in front of the 1th CST before dispense operation(CS1AB) |
1. Remove the remaining notes at a sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette box pick unit |
| 40055 |
Time out due to note’s length error passed throught the CS13 during dispense operation |
1. Remove a jammed note at the position of the CS13
Sensor
2. Remove a dust on the CS13 sensor |
| 40056 |
abnormal operation of the Reject gate solenoid during dispense operation |
1. Remove a Jammed note on the gate
2. Exchange a sensor after abnormal operating CS3 Gate detecting sensor
3. Replace the reject solenoid 1 |
| 40060 |
The remaining notes at the sensor in front of the 3rd CST before dispense operation(CS31AB) |
1. Remove the remaining notes at a sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette box pick unit |
| 40061 |
CS31AB dark detection during dispense reserved operation. |
1. Remove the remaining notes at a sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette box pick unit |
| 40062 |
The remaining notes at the sensor in front of the 1st CST after dispense operation(CS1AB) |
1. Remove the remaining notes at a sensor in front of the 1st Cassette
2. Sensor(CS1AB) Operation Check |
| 40063 |
The remaining notes at the sensor in front of the 3rd CST after dispense
operation(CS31AB) |
1. Remove the remaining notes at a sensor in front of the 3rd Cassette
2. Sensor(CS31AB) Operation Check |
| 40070 |
The remaining notes at the sensor in front of the 4th CST before dispense operation(CS41AB) |
1. Remove the remaining notes at a sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette box pick unit |
| 40071 |
Received a request for over 200 notes dispensing on the CDU from the upper unit. |
1. Check received command
2. Check communication cable
3. Check CDU Firmware Version |
| 40072 |
CS41AB dark detection during dispense reserved operation. |
1. Remove the remaining notes at a sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette box pick unit |
| 40073 |
The remaining notes at the sensor in front of the 4th CST after dispense operation(CS41AB) |
1. Remove the remaining notes at a sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette box pick unit |
| 40080 |
The remaining notes at the sensor in front of the 2nd CST before dispense operation(CS15AB) |
1. Remove the remaining notes at a sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette box pick unit |
| 40081 |
CS15AB dark detection during dispense reserved operation. |
1. Remove the remaining notes at a sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette box pick unit |
| 40082 |
The remaining notes at the sensor in front of the 2nd CST after dispense operation(CS21AB) |
1. Remove the remaining notes at a sensor in front of the Cassette
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette box pick unit |
| 97197 |
Count mismatch between request count and dispensed count. |
1. Check CS13 sensor
2. Reconnect and remove dust in CS13 sensor
3. Upgrade the Cash Dispenser firmware or download software again
4. Replace the Cash Dispenser B/D |
| 97201 |
Hardware error occurred before executing command |
1. Reset the PTR SP |
| 97400 |
Fail to open port |
1. Do RESET at Operator Function.
2. Reboot ATM |
| 97411 |
CS2 Dark detection |
1. Check the remained notes for sensor
– CS2
2. Check for sensor pollution
– CS2
3. Clean sensor and replace if necessary. |
| 97414 |
CS4A Dark detection |
1. Check the remained notes for sensor
– CS4A
2. Check for sensor pollution
– CS4A
3. Clean sensor and replace if necessary. |
| 97418 |
CS4B Dark detection |
1. Check the remained notes for sensor
– CS4B
2. Check for sensor pollution
– CS4B
3. Clean sensor and replace if necessary. |
| 97421 |
CS1A,B Dark detection |
1. Check the remained notes for sensor
– CS1A,B
2. Check for sensor pollution
– CS1A,B
3. Clean sensor and replace if necessary. |
| 97428 |
CS13 Dark detection |
1. Check the remained notes for sensor
– CS13
2. Check for sensor pollution
– CS13
3. Clean sensor and replace if necessary. |
| 97447 |
Cassette 1 misfeed (Cassette status is OK) |
1. Check the notes in cassette #1 |
| 97449 |
Error to dispense 0 sheets to be required |
1. Check received command
2. Check communication cable
3. Check Cash unit Information |
| 1030100 |
DEV_PIN (Key data error from
host) |
Contact to host |
| 1106910 |
LOST SLIP”, DEV_SPR |
|
| 2000400 |
Vault door open |
Close the vault door. Check door
switch. |
| 2001000 |
Receipt paper jam |
Remove any jammed paper from the printer. |
| 2001200 |
Receipt printer feed plate open |
Close the feed plate. |
| 2001300 |
Out of receipt (Receipt paper empty) |
Replenish the receipt paper. |
| 2001400 |
Receipt printer head overheated before printing |
Check the printer head and change if necessary. |
| 2010100 |
Receipt printer lever opened |
Close the lever of print head completely |
| 2010200 |
Receipt printer head overheated |
Wait the time until the temperature of
head adequately slow down and try to initialize |
| 2010300 |
Receipt paper jam |
Remove jammed paper between printer head and rollers |
| 2010400 |
Receipt paper empty |
1. Replenish receipt paper
2. Check the status of sensor and its connector |
| 2010500 |
Receipt paper setting error |
1. Check the status of setting paper
2. Check the status of sensor and its connector |
| 2010600 |
Command is received while doing self-test |
After terminating self-test and initialize receipt printer |
| 2010700 |
No receipt paper |
1. Replenish receipt paper in paper charger
2. Check the status of Near End sensor and its connector |
| 2010800 |
Receipt paper cutting error |
1. Check the Cutter module
2. Check if printer head lever is properly close |
| 2010900 |
No sensing black mark (dark sensor) |
1. Check the status of Black mark sensor
2. Check if Dip switch # 6 is correctly set
(Dip switch # 6 is set by On in case of not using Black mark) |
| 2080100 |
Receipt printer lever opened |
Close the lever of print head completely |
| 2080200 |
Receipt printer head overheated |
Wait the time until the temperature of
head adequately slow down and try to initialize |
| 2080300 |
Receipt paper jam |
Remove jammed paper between printer head and rollers |
| 2080400 |
Receipt paper empty |
1. Replenish receipt paper
2. Check the status of sensor and its connector |
| 2080500 |
Receipt paper setting error |
1. Check the status of setting paper
2. Check the status of sensor and its connector |
| 2080600 |
Command is received while doing self-test |
After terminating self-test and initialize receipt printer |
| 2080700 |
No receipt paper |
1. Replenish receipt paper in paper charger
2. Check the status of Near End sensor
and its connector |
| 2080800 |
Receipt paper cutting error |
1. Check the Cutter module
2. Check if printer head lever is properly close |
| 2080900 |
No sensing black mark (dark sensor) |
1. Check the status of Black mark sensor
2. Check if Dip switch # 6 is correctly set
(Dip switch # 6 is set by On in case of not using Black mark) |
| 3000000 |
Failed to set USB control register |
– |
| 3000100 |
Undefined control command |
– |
| 3000200 |
Undefined bulk command |
– |
| 3001000 |
Abnormal end sensor |
– |
| 3100100 |
Send to undefined command. |
Restart the Service Provider |
| 3100100 |
Failed to download firmware (EP bin file broken) |
– |
| 3100200 |
Command execution is impossible. |
Restart the Service Provider |
| 3100200 |
Failed to download firmware (connection lost) |
– |
| 3100400 |
Command data error. |
Restart the Service Provider |
| 3101000 |
Latch sensor is abnormal |
Please confirm inside of card reader |
| 3102000 |
Card has not been read yet or others errors |
Restart the Service Provider |
| 3102100 |
No Start sentinel |
Please confirm which is problem card or card reader |
| 3102200 |
VRC Error |
Please confirm which is problem card or card reader |
| 3102300 |
No End sentinel. Too many data |
Please confirm which is problem card or card reader |
| 3102400 |
LRC Error |
Please confirm which is problem card or card reader |
| 3102500 |
No mag.stripe or No encoded card |
Please confirm which is problem card or card reader |
| 3102700 |
SS-ES-LRC card |
Please confirm which is problem card or card reader |
| 3103000 |
Detection of Power failure. |
Issue the Reset command. |
| 3106000 |
Abnormal condition was found on the power-line (Vcc) of
ICC(or SAM). |
Check to card reader is running well with IC Chip card. |
| 3106100 |
The receiving error of ATR. |
Check to card reader is running well with IC Chip card. |
| 3106200 |
The card(SAM) does not accept this protocol. |
Check to card reader is running well with IC Chip card. |
| 3106300 |
IC card(SAM) communication error(No answer). |
Check to card reader is running well with IC Chip card. |
| 3106400 |
IC card(SAM) communication error(Other) |
Check to card reader is running well with IC Chip card. |
| 3106500 |
IC card(SAM) is not activated |
Check to card reader is running well with IC Chip card. |
| 3106600 |
IC card(SAM) returned ATR which is not supported ISO/IEC7816-3 |
Check to card reader is running well with IC Chip card. |
| 3106900 |
IC card(SAM) returned ATR which does not match EMV 2000 V4.0. |
Check to card reader is running well with IC Chip card. |
| 3107000 |
F-FROM write error |
Issue the Reset command. |
| 3107100 |
CRC error of User program code area of ESU |
Check the card reader and ESU board. |
| 3107200 |
EEPROM operation error |
Restart the EPP device. |
| 3107600 |
Transmission error between ESU and ICRW |
Check the card reader and ESU board. |
| 3109500 |
ESU is broken-down or disconnected |
Check the card reader and ESU board. |
| 3109600 |
Metallic fraud object is detected. |
Check the card reader and ESU board. |
| 3109900 |
Internal error is occurred and Fail to get error code from DLL |
Restart the Service Provider |
| 9311200 |
Fail to connect device or initialize device |
Check the device cable and connection. |
| 9312300 |
Fail to close device. |
Check the device cable and connection. |
| 9313200 |
Fail to send command to device |
Check the device cable and
connection. |
| 9313300 |
Abnormal communication after device open success |
Check the device cable and connection. |
| 9341100 |
Fail to create sensor polling thread. |
Restart the Service Provider |
| 9341300 |
Sensor polling thread is terminated. |
Restart the Service Provider |
| 9701010 |
Failed to connect communication between SP of
PIN and EP of one |
Check if communication cable or COM port is not connected |
| 9701012 |
Failed to deliver to data of
EPP’s SP |
Check if communication cable or
COM port is not connected |
| 9701016 |
Received data time out of EPP |
Check if communication cable or
COM port is not connected |
| 9701017 |
Delivered data time out of EPP |
Check if communication cable or
COM port is not connected |
| 9701031 |
Failed to read Register of EPP |
Reboot ATM |
| 9701040 |
Failed to produce Thread of
EPP |
Reboot ATM |
| 9701060 |
Failed to create buffer |
Reboot ATM |
| 9701111 |
BCC error of EPP |
Check BCC logic of EPP |
| 9701151 |
EPP is down when it receives
an ‘Get Status’ command |
1. Reboot ATM
2. Replace pinpad |
| 9701152 |
EPP is down when it receives
an ‘Clear Func Key’ command |
1. Reboot ATM
2. Replace pinpad |
| 9720000 |
Receipt printer communication error
during SP opening |
Check if communication cable or COM port is not connected |
| 9720200 |
communication error between SP and firmware. |
Reboot ATM |
| 9722010 |
Receipt Printer communication failure
during COM port open |
1. Do RESET at Operator Function
2. Reboot ATM |
| 9722020 |
File Open Error |
1. Reboot ATM
2. Call your attendant |
| 9722022 |
Failed to write file (Receipt Printer) |
1. Reboot ATM
2. Call your attendant |
| 9722060 |
Memory Allocate Error
(PrintForm Allocate IndexBuffer Fail) |
1. Reboot ATM
2. Call your attendant |
| 9722068 |
Invalid Media Name |
1. Reboot ATM
2. Call your attendant |
| 9722211 |
invalid data size |
Reboot ATM |
| 9723010 |
Fail to connect device or initialize device |
Check the device cable and connection. |
| 9723010 |
Failed to open USB port |
Check the device cable and connection. |
| 9723011 |
Failed to read card track data |
Check the device cable and connection. |
| 9723012 |
Fail to send command to device |
Check the device cable and connection. |
| 9723012 |
Failed to read firmware version |
Check the device cable and connection. |
| 9723013 |
Fail to close device. |
Check the device cable and connection. |
| 9723013 |
Failed to download firmware to device |
Check the device cable and connection. |
| 9723014 |
USB port is detached |
Check the device cable and connection. |
| 9723019 |
Abnormal communication after device open success |
Check the device cable and connection. |
| 9723020 |
Firmware status is incorrect and firmware file does not exist |
Restart the Service Provider |
| 9723040 |
Fail to create sensor polling thread. |
Restart the Service Provider |
| 9723040 |
Failed to create sensor polling thread |
Restart the Service Provider |
| 9723041 |
Failed to create firmware
downloading (read firmware version) polling thread |
Restart the Service Provider |
| 9723042 |
Cannot make device status thread. |
Restart the Service Provider |
| 9723048 |
Sensor polling thread is terminated. |
Restart the Service Provider |
| 9723058 |
Exception is occurred |
Restart the Service Provider |
| 9740020 |
Failed to create file |
1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive |
| 9740020 |
Failed to create file |
1. Reboot ATM
2. Call your attendant |
| 9740025 |
Failed to copy file |
1. Reboot ATM
2. Reinstall software
3. Replace hard disk drive |
| 9740025 |
Failed to copy file |
1. Reboot ATM
2. Call your attendant |
| 9740101 |
Cashunit type setting is invalid. (except Reject/Retract Cashunit) |
1. Check the input parameter. |
| 9740102 |
Cashunit note index setting is invalid.
(except Reject/Retract Cashunit) |
1. Check the input parameter. |
| 9740316 |
No Items During Retract process |
|
| 9740323 |
Items Taken During Retract or Reset process |
|
| 9745500 |
System power off while
dispensing |
|
| 9799901 |
DOOR CHECK |
1. Reboot ATM
2. Call your attendant |
| 9799902 |
LIGHT ERROR |
1. Reboot ATM
2. Call your attendant |
| 9799903 |
SPL ERROR |
1. Reboot ATM
2. Call your attendant |
| 9799904 |
PIN ERROR |
1. Reboot ATM
2. Call your attendant |
| 9799905 |
SENSOR CHECK |
1. Reboot ATM
2. Call your attendant |
| 9799907 |
UPS ERROR |
1. Reboot ATM
2. Call your attendant |
| 9799908 |
SCREEN ERROR |
1. Reboot ATM
2. Call your attendant |
| 2010A00 |
The size of image print data is abnormal |
Check the AP version and initialize |
| 2010B00 |
Margin value is invalid during configuration. |
|
| 2010C00 |
Paper jammed at the exit of the
slot |
|
| 2010D00 |
Paper jammed in the path (Receipt Printer) |
|
| 2010F00 |
The firmware crashed (Receipt Printer) |
|
| 2080A00 |
The size of image print data is abnormal |
Check the AP version and initialize |
| 2080B00 |
Margin setting error |
1. Check whether the default registry setting is
changed
2. Reset the PTR SP |
| 2080C00 |
Paper jammed at the exit of the slot |
1. Remove the jammed paper |
| 2080D00 |
Paper jammed in the path |
1. Remove the jammed paper |
| 2080E00 |
The size of image print data is abnormal while printing image. |
|
| 2080F00 |
The firmware crashed |
1. Check whether the dip switch #1 is set to “ON”
position
2. Update the firmware |
| 2080I00 |
Use to same sequence number. Sequence number must be different to previous sequence number. |
Need to check SP process. |
| 2080K00 |
It means Image print is not finished.
When SPR print image data with receive,
If no more data received then SPR can not print all image data. |
Cause is as follows.
1. Cable is low quality.
2. USB disconnect.
3. SP is not work continuously.
Need to analyze tracelog for more information. |
| 2DN0000 |
Failed to connect communication between Receipt printer and SP |
1.Check if communication cable or com port is not connected |
| 4001C |
CS4A/B dark detection during initializing or dispense reserved operation. |
1. Remove the remaining notes and foreign objects at the position of the CS4A/B sensor
2. Check if the CS4A/B sensor cable is disconnected
3. Exchange a sensor after abnormal operating the CS2 & CS4A/B
Sensor |
| 4001D |
CS2 & CS4A/B dark detection during initializing or dispense reserved operation. |
1. Remove the remaining notes and foreign objects at the position of the CS2 & CS4A/B sensor
2. Check if the CS2 & CS4A/B sensor cable is disconnected
3. Exchange a sensor after abnormal operating the CS2 & CS4A/B
Sensor |
| 4002A |
CS11B & CS13 dark detection during initializing or dispense reserved operation. |
1. Remove the remaining notes and foreign objects at the position of the CS11B & CS13 sensor
2. Check if the CS11B & CS13 sensor cable is disconnected (CDU Board CN10 #1~4).
3. Exchange sensor if error occurs after checking CS13 sensor operation |
| 4002B |
CS11A, CS11B & CS13 dark
detection during initializing or dispense reserved operation. |
1. Remove the remaining notes and foreign objects at the position of the CS11A/B & CS13 sensor
2. Check if the CS11A/B & CS13 sensor cable is disconnected (CDU Board CN10 #1~4).
3. Exchange sensor if error occurs
after checking CS13 sensor operation |
| 4003A |
When more than 5 sheets of cash dispensing is required during a test. |
1. Check command that CDU is received
2. Check CDU EP ROM Version or specification |
| 4003B |
CS15A dark detected |
1. Remove notes or dust in existence CS15A Sensor
2. Check CS15A Sensor Cable
3. Exchange Sensor after abnormal operating CS15A Sensor |
| 4004A |
Time out(Note Jam) |
1. Remove Jammed notes on CDU retrun path
2. Remove dust in CS1AB, CS4AB, CS13 Sensor
3. install after rearranging notes in cassette |
| 4004B |
Continuous 10 times error if note is (long & Short & Skew) |
1. Check state of notes in reject box
2. Rearrange notes in cassette
3. Check index of notes
4. Check foreign objects in the main motor encoder slit
5. Replace the CS8 encoder slit sensor |
| 4004D |
1st cassette not available during dispense reserved operation |
1. Check the 1st cassette mounting
2. Sensor(CS7) Operation Check |
| 4004E |
2nd cassette not available during dispense reserved operation |
1. Check the 2nd cassette mounting
2. Sensor(CS17) Operation Check |
| 4005B |
2nd cassette miss feed during dispense operation |
1. Check notes in 2nd Cassette
2. Check JAM in 2nd Cassette and reload |
| 4005D |
Continuously detected 3 notes for six times or more during dispense operation |
1. Check notes status in the reject box
2. Realign note in the cassette
3. Check foreign objects at the position of the CS5
Sensor Guide
4. Check if the CS5 Cable is disconnected |
| 4006A |
Time out(Note Jam) |
1. Remove Jammed notes on CDU retrun path
2. Remove dust in CS15AB, CS4AB, CS13 Sensor
3. install after rearranging notes in cassette |
| 4006B |
CS31AB dark detection during initialize reserved operation. |
1. Remove the remaining notes at a sensor in front of the 3rd Cassette
2. Sensor(CS31AB) Operation Check |
| 4007A |
Time out(Note Jam) |
1. Remove Jammed notes on CDU retrun path
2. Remove dust in CS41AB, CS4AB, CS13 Sensor
3. install after rearranging notes in cassette |
| 4007B |
CS41AB dark detection during initialize reserved operation. |
1. Remove the remaining notes at a sensor in front of the 4th Cassette
2. Sensor(CS41AB) Operation Check |
| 4007C |
4th cassette miss feed during dispense operation |
1. Check notes in 4th Cassette
2. Check JAM in 4nd Cassette and reload |
| 4007D |
4th cassette not available during dispense reserved operation |
1. Check the 4th cassette mounting
2. Sensor(CS43) Operation Check |
| 4008F |
Hole discovered during dispense reserved operation |
1. Remove Jammed notes on CDU retrun path
2. Rearrange notes in Cassette |
| 4009A |
Time out(Note Jam) |
1. Remove Jammed notes on CDU retrun path
2. Remove dust in CS31AB, CS4AB, CS13 Sensor
3. install after rearranging notes in cassette |
| 4009D |
3rd cassette not available during dispense reserved operation |
1. Check the 3rd cassette mounting
2. Sensor(CS33) Operation Check |
| 4009F |
3rd cassette miss feed during dispense operation |
1. Check notes in 3rd Cassette
2. Check JAM in 3rd Cassette and reload |
| 400BA |
CDU unit configuration value Error |
1. Chekc CDU Type(Model)
2. Select proper type |
| 400BC |
The communication data length does not match |
1. Check received command
2. Check communication cable
3. Check CDU Firmware Version |
| 400BD |
Communication protocol error. |
Update SP to newer version. |
| 400BE |
CS4A/B dark JAM detection during dispense operation. |
1. Remove the remaining notes and foreign objects at the position of the CS4A/B sensor.
2. Check the CS4A/B sensor cable.
3. Exchange a sensor after abnormal operating the CS2 & CS4A/B Sensor. |
| 400BF |
Received a command that the CDU TYPE does not have from the upper unit |
1. Check the Cdu Received Command
2. Check the CDU firmware vesion and refer to specification |
| 400C7 |
CS12 Sensor of external shutter is detected as dark, after Initialization or before dispensing operation. |
1. Check and remove the remaining notes or debris in External_shutter.
2. Clean the surface of CS12 and
check whether sensor cable is disconnected. |
| 400C8 |
CS14 Sensor of external shutter is detected as dark, after Initialization or before dispensing operation. |
1. Check and remove the remaining notes or debris in External_shutter.
2. Clean the surface of CS14 and check whether sensor cable is disconnected. |
| 400C9 |
CS12 and CS14 Sensors of external shutter are detected as dark, after Initialization or before dispensing operation. |
1. Check and remove the remaining notes or debris in External_shutter.
2. Clean the surface of sensors(CS12 & CS14) and check whether sensor cables are
disconnected. |
| 400CC |
(CS1AB, CS15AB, CS31AB,
CS41AB) dark detection during dispense reserved operation. |
1. Remove the remaining notes at a sensor in front of the Cassette(1st ~ 4th Cassette)
2. Realign notes in the cassette
3. Check abnormal clutch
4. Check abrasion of the cassette box pick unit |
| 400D0 |
1. Patrol note fails to pass through the external shutter(CS13~CS12)
2. If the sensors have no trouble detecting, It is most likely to have been caused by customerss hands or others. |
1. Check and remove the remaining notes or debris in External_shutter.
2. Clean the surface of CS12 and check whether sensor cable is disconnected. |
| 400D1 |
1. Patrol note fails to pass through the external shutter(CS12~CS14)
2. If the sensors have no trouble detecting, It is most likely to have been caused by customerss hands or others. |
1. Check and remove the remaining notes or debris in External_shutter.
2. Clean the surface of CS14 and check whether sensor cable is disconnected. |
| 400FF |
In case of remaining cash in transport |
1. Check the remained notes in Transport.
2. Check a dust in Transport.
3. Check the sensor Cable. |
| 4DN00 |
Abnormal communication (device is offline, communication cable is disconnected) |
1. Do Reset at operator function.
2. Check the communication cable
3. Reboot ATM |
| 4DN01 |
Abnormal response from firmware |
1. Do Reset at operator function.
2. Reboot ATM |
| 4DN81 |
Fail to shutter open port |
1. Do RESET at Operator Function.
2. Reboot ATM |
| 93A5600 |
Exception is occurred |
Restart the Service Provider |
| 93A9100 |
MCU device is out of order (Invalid serial number) |
Check serial number of MCU |
| 93A9500 |
Fail to connect ESU or setting fail. |
Restart the Service Provider |
| 971A0 |
Invalid denomination |
1. Reconfigure denomination at supervisor mode |
| 971A1 |
Invalid currency |
1. Reconfigure currency at supervisor mode |
| 971A2 |
Dispenser state is not dispensable. |
1. Check the Reject/Retract Bin Full or missing.
2. Check the replenished amount and replenish. |
| 971A3 |
In case the number of bills dispensed
exceeds the maximum dispensing bill |
1. Check cash dispenser driver (CDM SP) version
2. Reconfigure the maximum dispensable count |
| 971A5 |
Invalid mix number |
1. Reconfigure cash dispenser at supervisor mode |
| 971A6 |
CashDispenser configuration error!
SP AutoRecover Fail 3 Times. |
1. Reconfigure denomination at supervisor mode |
| 971A7 |
CashDispenser configuration error |
1. Reconfigure denomination at supervisor mode |
| 971B0 |
No bills in stacker when Present executed. |
1. Check a dust in stacker
2. Check the sensor cable. |
| 971DX |
Partial dispense from cassette #X |
1. Check the replenished amount and replenish
2. Check the notes in cassette #X |
| 97221A2 |
Invalid Unit |
1. Reboot ATM
2. Call your attendant |
| 97221C1 |
Form is not Found |
1. Reboot ATM
2. Call your attendant |
| 97221C4 |
Form Name is NULL |
1. Reboot ATM
2. Call your attendant |
| 97221C5 |
Invalid Form |
1. Reboot ATM
2. Call your attendant |
| 97221C6 |
PrintForm() offset is Invalid |
1. Reboot ATM
2. Call your attendant |
| 97221C7 |
Invalid Form (Too many
Fields) |
1. Reboot ATM
2. Call your attendant |
| 97221D1 |
Media is not Found |
1. Reboot ATM
2. Call your attendant |
| 97221D3 |
Media Overflow when form size is larger
than media size |
1. Reboot ATM
2. Call your attendant |
| 97221D4 |
Media Name is NULL |
1. Reboot ATM
2. Call your attendant |
| 97221D5 |
Invalid Media (Attribute for Media definition
is not proper) |
1. Reboot ATM
2. Call your attendant |
| 97221D6 |
Invalid Media (Area size is
larger than media size) |
1. Reboot ATM
2. Call your attendant |
| 97221D7 |
Invalid Media (Size of Media Name is exceeded
to 2048 bytes totally) |
1. Reboot ATM
2. Call your attendant |
| 97221E1 |
Field is not Found |
1. Reboot ATM
2. Call your attendant |
| 97221E2 |
Field Error (This Field must
have initial value) |
1. Reboot ATM
2. Call your attendant |
| 97221E3 |
Non-Indexed value for Indexed
Field |
1. Reboot ATM
2. Call your attendant |
| 97221E4 |
Invalid Field |
1. Reboot ATM
2. Call your attendant |
| 97221E5 |
Invalid Field (This Field’s width
is 0) |
1. Reboot ATM
2. Call your attendant |
| 9722DN0 |
Receipt Printer communication failure
during sending command to Receipt Printer |
1. Do RESET at Operator Function
2. Reboot ATM |
| 9743B |
CS15A,B Dark detection |
1. Check the remained notes for sensor
– CS15A,B
2. Check for sensor pollution
– CS15A,B
3. Clean sensor and replace if necessary. |
| 9745B |
Cassette 2 misfeed (Cassette status is OK) |
1. Check the notes in cassette #2 |
| 9746B |
CS31A,B Dark detection |
1. Check the remained notes for sensor
– CS31A,B
2. Check for sensor pollution
– CS31A,B
3. Clean sensor and replace if necessary. |
| 9747B |
CS41A,B Dark detection |
1. Check the remained notes for sensor
– CS41A,B
2. Check for sensor pollution
– CS41A,B
3. Clean sensor and replace if necessary. |
| 9747C |
Cassette 4 misfeed(Cassette status is OK) |
1. Check the notes in cassette #4 |
| 9749F |
Cassette 3 misfeed(Cassette status is OK) |
1. Check the notes in cassette #3 |
| 974AA |
Failed to download firmware. |
Check the firmware file |
| 974FE |
Transport is not empty |
Check remained notes for transport that are not detected by sensor |
| 974FF |
The remained note is detected when
the notes start to be dispensed |
1. Check the remained notes in Stacker
2. Check a dust in stacker.
3. Check the sensor Cable. |
| 97912XX |
DEV_SPR Time Over Error |
1. Reboot ATM
2. Call your attendant |
| 97915XX |
DEV_BRM Time over Error
Code |
1. Reboot ATM
2. Call your attendant |
| 97916XX |
DEV_PBM Time over Error
Code |
1. Reboot ATM
2. Call your attendant |
| 97918XX |
DEV_PIN Time over Error
Code |
1. Reboot ATM
2. Call your attendant |
| 9791AXX |
DEV_FNG Time over Error
Code |
1. Reboot ATM
2. Call your attendant |
| 9791BXX |
DEV_VFD Time over Error
Code |
1. Reboot ATM
2. Call your attendant |
| 97922XX |
DEV_SPR FATALERROR (WARNING) |
1. Reboot ATM
2. Call your attendant |
| 97925XX |
DEV_BRM FATALERROR
(WARNING) |
1. Reboot ATM
2. Call your attendant |
| 97926XX |
DEV_PBM FATALERROR
(WARNING) |
1. Reboot ATM
2. Call your attendant |
| 97928XX |
DEV_PIN FATALERROR
(WARNING) |
1. Reboot ATM
2. Call your attendant |
| 9792AXX |
DEV_FNG FATALERROR
(WARNING) |
1. Reboot ATM
2. Call your attendant |
| 9792BXX |
DEV_VFD FATALERROR
(WARNING) |
1. Reboot ATM
2. Call your attendant |
| 991@@91 |
ON TRANSACTION POWER
OFF |
1. Check power supply
2. Check backup battery |
| A010100 |
Open lever detected before executing command |
Close the feed lever. |
| A010200 |
Printer thermal head overheated while executing command |
Check the thermal printer head and change if necessary. |
| A010300 |
Paper jam detected before executing command |
Remove any jammed paper from the printer. |
| A010400 |
Paper setting error detected before executing command |
Remove and re-install the receipt paper. |
| A010500 |
Paper check error detected before executing command |
Remove and re-install the receipt paper. |
| A010800 |
Paper cutter software check error detected before executing
command |
Check for and remove any jammed paper. |
| A080100 |
Open lever detected while executing command |
Remove any jammed paper. |
| A080200 |
Receipt printer head overheated while printing |
Check the thermal printer head and change if necessary. |
| A080300 |
Paper jam detected while executing command |
Remove and re-install the receipt paper. |
| A080400 |
Paper setting error detected before executing command |
Remove and re-install the receipt paper. |
| A080500 |
Paper check error in doing command |
Remove any jammed paper. |
| A080800 |
Paper cutter software check error detected while executing command |
Check for and remove any jammed paper. |
| ADN0100 |
No response detected for 30 seconds after sending command |
Check cable and connection between the CE and printer. |
| ADN0F00 |
No response detected for 30 seconds after sending command |
Check cable and connection between the CE and printer. |
| ADN1100 |
No response detected after 3 retries |
Check cable and connection between the CE and printer. |
| ADN1200 |
No response detected between ENQ-ACK after 5 retries of ENQ |
Check the cable and connection between the CE and printer. |
| ADN1300 |
No response detected after 5 retries because of timeout between STX-BCC interval |
Check cable and connection between the CE and printer. |
| D000100 |
Error while modem initializing |
Check the modem connection and
the modem test. |
| D000200 |
Reversal transaction failure |
Check for any CDU error codes and the number of notes
dispensed to customer. |
| D000300 |
PIN ERROR |
Transaction was denied by host |
| D000400 |
INVALID PIN |
Reboot ATM |
| D000500 |
BANK UNAVAILABLE |
Transaction was denied by host |
| D000600 |
CARD NOT SUPPORTED |
Transaction was denied by host |
| D000700 |
INSUFFICIENT FUNDS |
Transaction was denied by host |
| D000800 |
INELIGIBLE TRANSACTION |
Transaction was denied by host |
| D000900 |
INELIGIBLE ACCOUNT |
Transaction was denied by host |
| D001000 |
DAILY LIMIT EXCEEDED |
Transaction was denied by host |
| D001100 |
UNABLE TO PROCESS |
Transaction was denied by host |
| D001200 |
Invalid transaction |
Check the transaction from the
host and try again. |
| D001300 |
Invalid amount |
Check the transaction from the
host and try again. |
| D001400 |
Invalid card number |
Check the transaction from the
host and try again. |
| D001500 |
UNABLE TO PROCESS |
Transaction was denied by host |
| D001600 |
WITHDRAWAL LIMIT
ALREADY REACHED |
Transaction was denied by host |
| D001700 |
INVALID AMOUNT |
Transaction was denied by host |
| D001800 |
EXTERNAL DECLINE |
Transaction was denied by host |
| D001900 |
SYSTEM ERROR |
Transaction was denied by host |
| D002000 |
Surcharge screen should have been displayed |
Check the transaction from the
host and try again. Check BIN List |
| D002100 |
ROUTING LOOKUP
PROBLEM |
Transaction was denied by host |
| D002200 |
UNABLE TO PROCESS |
Transaction was denied by host |
| D002300 |
TRANSACTION NOT
SUPPORTED |
Transaction was denied by host |
| D002400 |
Exceeds Issuer Withdrawal
Limit |
Check the transaction from the
host and try again. |
| D003900 |
No Credit Account |
Check the transaction from the
host and try again. |
| D005100 |
Insufficient Funds |
Check the transaction from the host and try again. Try Balance
Inquiry |
| D005200 |
No Checking Account |
Check the transaction from the
host and try again. |
| D005300 |
No Savings Account |
Check the transaction from the
host and try again. |
| D005400 |
Expire Card |
Check the transaction from the
host and try again. |
| D005500 |
Incorrect Pin |
Check the transaction from the
host and try again. |
| D005700 |
Transaction not Permitted –
Card |
Check the transaction from the
host and try again. |
| D005800 |
Transaction not Permitted –
Terminal |
Check the transaction from the
host and try again. |
| D006100 |
Exceeds Withdrawal Limit |
Check the transaction from the
host and try again. |
| D007500 |
PIN Tries Exceeded |
Check the transaction from the
host and try again. |
| D007800 |
No Account |
Check the transaction from the
host and try again. |
| D008000 |
Invalid Date |
Check the transaction from the
host and try again. |
| D008300 |
Can not Verify PIN |
Check the transaction from the host and try again. Try different
cards. |
| D008600 |
Can not Verify PIN |
Check the transaction from the
host and try again. Try different cards. |
| D009100 |
Bank Unavailable |
Check the transaction from the
host and try again. |
| D009200 |
System Unavailable |
Check the transaction from the
host and try again. |
| D009300 |
Transaction Serial Number
mismatch |
Check the terminal setting from
the host. |
| D009400 |
Record format mismatch. |
Check the terminal setting from
the host. |
| D009500 |
Routing ID mismatch. |
Check the terminal setting from
the host. |
| D009600 |
Terminal ID mismatch. |
Check the terminal setting from
the host. |
| D009700 |
Response Type mismatch
(Reversal) |
Check the terminal setting from
the host. |
| D009800 |
Response Type mismatch
(Day Close) |
Check the terminal setting from
the host. |
| D009900 |
Response Type mismatch
(Config.) |
Check the terminal setting from
the host. |
| D009A00 |
Response Type mismatch
(Withdrawal/Balance/Transfer) |
Check the terminal setting from
the host. |
| D009B00 |
STX error |
Check the terminal setting from
the host. |
| D009C00 |
ETX error |
Check the terminal setting from
the host. |
| D009D00 |
FS out (after response code) |
Check the terminal setting from
the host. |
| D009E00 |
FS out (after retrieval
reference number) |
Check the terminal setting from
the host. |
| D009F00 |
FS out (after system trace
audit number) |
Check the terminal setting from
the host. |
| D00A000 |
FS out (after account balance) |
Check the terminal setting from
the host. |
| D00A100 |
FS out (after available
balance) |
Check the terminal setting from
the host. |
| D00A200 |
FS out (after surcharge
amount) |
Check the terminal setting from
the host. |
| D00A300 |
FS out (after authorization
response text) |
Check the terminal setting from
the host. |
| D00A400 |
ETX wrong position |
Check the terminal setting from
the host. |
| D00A500 |
FS out (after total cash
dispense amount) |
Check the terminal setting from
the host. |
| D00A600 |
FS out (after total non-cash
dispense amount) |
Check the terminal setting from
the host. |
| D00A700 |
FS out (after total surcharge
amount) |
Check the terminal setting from
the host. |
| D00A800 |
FS out (after config surcharge
amount) |
Check the terminal setting from
the host. |
| D00A900 |
ETX out (config) |
Check the terminal setting from
the host. |
| D00AC00 |
Invalid data received from the
host (MAC data mismatch) |
Check the terminal setting from
the host. |
| D00B000 |
TERMINAL ID MISMATCHED |
|
| D00B100 |
TRANSACTION CODE
MISMATCHED |
|
| D00B200 |
SECOND FIELD ID CODE
MISMATCHED |
|
| D00B300 |
FIRST DES KEY WRONG
SIZE |
|
| D00B400 |
SURCHARGE AMOUNT
WRONG SIZE |
|
| D00B500 |
Sequence Number
MISMATCHED |
|
| D00B600 |
INVALID RESPONSE CODE
ERROR |
|
| D00B700 |
Authorization Number Error |
|
| D00B800 |
BUSINESS DATE Error |
|
| D00B900 |
Transaction time Number Error |
|
| D00BA00 |
BUSINESS DATE Error |
|
| D00BB00 |
Balance amount Error |
|
| D00BC00 |
Actual Surcharge Error |
|
| D00BD00 |
Sequence Number
MISMATCHED |
|
| D00BF00 |
BUSINESS DATE Error |
|
| D00C000 |
Settlement Error |
|
| D00C100 |
Host Mac result error |
Check the key mode and MAC
value |
| D00C200 |
ATM Mac result error |
Check the key mode and MAC
value |
| D011100 |
REVERSAL DECLINED |
|
| D022200 |
PIN CHANGE DECLINED |
|
| D030000 |
Modem is not responding |
Check the modem controller. |
| D030100 |
The target call address has call blocking enabled. |
1. Check modem cable
2. Contact to technician support team |
| D030200 |
The specified terminal identifier is invalid. |
1. Check modem cable
2. Contact to technician support team |
| D030300 |
All call appearances on the specified address are currently
in use. |
1. Check modem cable
2. Contact to technician support team |
| D030400 |
The disable address parameter contains dialing control characters that are not processed by the service
provider. |
1. Check modem cable
2. Contact to technician support team |
| D030500 |
The specified country/region code is invalid. |
1. Check modem cable
2. Contact to host and phone company |
| D030600 |
The operation failed for an
unspecified or unknown reason. |
Contact to technician support team |
| D030700 |
Insufficient resources to
complete the operation |
Contact to technician support team |
| D100000 |
No connection |
1. Check phone number
2. Check modem cable
3. Contact phone company |
| D110000 |
Cannot receive ENQ from the host |
1. Check phone number
2. Check modem cable
3. Contact telephone company |
| D120000 |
Transmission error : Failed to receive
the whole data within 5 seconds after
requesting the modem to send
the data. |
1. Check modem and modem cable connection
2. Contact telephone company |
| D130000 |
Receiving NAK more than 3 times |
1. Check modem and modem cable connection
2. Contact telephone company |
| D140100 |
Disconnected by Unknown Reason |
1. Check modem and modem cable connection
2. Contact telephone company |
| D140200 |
Disconnected by rejected call
from remote party |
Try again later. |
| D140300 |
Disconnected because the
local phone was picked up |
Try again later. |
| D140400 |
Disconnected by Forwarded |
1. Check modem and modem cable connection
2. Contact telephone company |
| D140500 |
Disconnected by Unreachable |
1. Check modem and modem cable connection
2. Contact telephone company |
| D140600 |
Disconnected by Congestion |
1. Check modem and modem cable connection
2. Contact telephone company |
| D140700 |
Disconnected by Incompatible |
1. Check modem and modem cable connection
2. Contact telephone company |
| D140800 |
Disconnected by un-known reason |
1. Check modem and modem cable connection
2. Contact telephone company |
| D140900 |
Disconnected by Bad Address |
1. Check modem and modem cable connection
2. Contact telephone company |
| D141000 |
Disconnected by Unavailable |
1. Check modem and modem cable connection
2. Contact telephone company |
| D150000 |
1. Modem dial connection time-out
(while dialing the modem).
2. No response from host for 60 seconds. |
1. Check modem and modem cable connection
2. Contact telephone company |
| D160100 |
Disconnected by Bad Address |
1. Check modem and modem cable connection
2. Contact telephone company |
| D160200 |
Disconnected by Unavailable |
1. Check modem and modem cable connection
2. Contact telephone company |
| D160300 |
Disconnected by Out of Order |
1. Check modem and modem cable connection
2. Contact telephone company |
| D170000 |
No carrier (while
sending/receiving data after dial connection) |
Check host. |
| D170100 |
No Carrier during ENQ data
receive from host |
Check host. |
| D170200 |
No Carrier before sending data
send to host |
Check host. |
| D170300 |
No Carrier during sending data
send to host |
Check host. |
| D170400 |
No Carrier during ACK/NAK
data send to host |
Check host. |
| D170500 |
No Carrier during ACK/NAK
data receive from host |
Check host. |
| D170600 |
No Carrier during receiving
data |
Check host. |
| D170700 |
NAK retry error. |
1. Check modem and modem cable connection
2. Contact telephone company |
| D170800 |
Send retry error |
1. Check modem and modem cable connection
2. Contact telephone company |
| D170900 |
Modem initialize fail |
Check modem |
| D171000 |
Modem Comport Failed |
Check modem |
| D180000 |
No Dial Tone(in Modem dial
connection) |
Check telephone line connection.
Test Modem. |
| D190000 |
No Answer |
Contact telephone company (Check telephone line
connection. Check phone
number.) |
| D200000 |
Dial(Line) busy |
Try again later. Check phone
number. |
| D210000 |
Time out(30sec.) for initializing modem before Modem Dial
connecting |
Check telephone line connection. Test Modem. |
| D220000 |
not receiving EOT from HOST |
Check telephone line connection.
Test Modem. Check host. |
| D230000 |
No response from Host – Dialing time out to Host |
Check telephone line connection.
Test Modem. Check phone number. |
| D250000 |
Cannot connect to the host |
Check telephone line connection |
| D251000 |
Timeout while Sending |
Check telephone line connection |
| D251100 |
Communication error while
Sending |
Check telephone line connection |
| D251200 |
Socket error while Sending |
Check telephone line connection |
| D251300 |
Timeout while Receiving |
Check telephone line connection |
| D251400 |
Communication error while
Receiving |
Check telephone line connection |
| D251500 |
Socket Error while Receiving |
Check telephone line connection |
| D320000 |
No response from Host/Dialing
time out to Host |
Check telephone line connection |
| D320100 |
Outbound call is aborted |
Check telephone line connection.
Test Modem. |
| D320200 |
Fail to dial out |
Check telephone line connection.
Test Modem. |
| D320300 |
No Line Reply |
|
| D320400 |
Get Line ID Failed |
|
| D320500 |
Modem Comport Failed |
|
| D320600 |
Call Failed |
|
| D320700 |
No Answer |
|
| D320800 |
Modem Call Other Error |
|
| D410000 |
CRC Mismatch |
Check telephone line connection |
| D410100 |
No CRC Received |
Make sure that the host is using
CRC |
| DA(0))09E00 |
FS out (after retrieval reference number) |
Check the terminal setting from the host. |
| DA(0)00300 |
PIN ERROR |
Transaction was denied by host |
| DA(0)00400 |
INVALID PIN |
Reboot ATM |
| DA(0)00500 |
BANK UNAVAILABLE |
Transaction was denied by host |
| DA(0)00600 |
CARD NOT SUPPORTED |
Transaction was denied by host |
| DA(0)00700 |
INSUFFICIENT FUNDS |
Transaction was denied by host |
| DA(0)00800 |
INELIGIBLE TRANSACTION |
Transaction was denied by host |
| DA(0)00900 |
INELIGIBLE ACCOUNT |
Transaction was denied by host |
| DA(0)01000 |
DAILY LIMIT EXCEEDED |
Transaction was denied by host |
| DA(0)01100 |
UNABLE TO PROCESS |
Transaction was denied by host |
| DA(0)01200 |
Invalid transaction |
Check the transaction from the host and try again. |
| DA(0)01300 |
Invalid amount |
Check the transaction from the host and try again. |
| DA(0)01400 |
Invalid card number |
Check the transaction from the host and try again. |
| DA(0)01500 |
UNABLE TO PROCESS |
Transaction was denied by host |
| DA(0)01600 |
WITHDRAWAL LIMIT ALREADY REACHED |
Transaction was denied by host |
| DA(0)01700 |
INVALID AMOUNT |
Transaction was denied by host |
| DA(0)01800 |
EXTERNAL DECLINE |
Transaction was denied by host |
| DA(0)01900 |
SYSTEM ERROR |
Transaction was denied by host |
| DA(0)02000 |
Surcharge screen should have been displayed |
Check the transaction from the host and try again. Check BIN List |
| DA(0)02100 |
ROUTING LOOKUP PROBLEM |
Transaction was denied by host |
| DA(0)02200 |
UNABLE TO PROCESS |
Transaction was denied by host |
| DA(0)02300 |
TRANSACTION NOT SUPPORTED |
Transaction was denied by host |
| DA(0)02400 |
Exceeds Issuer Withdrawal Limit |
Check the transaction from the host and try again. |
| DA(0)03900 |
No Credit Account |
Check the transaction from the host and try again. |
| DA(0)05100 |
Insufficient Funds |
Check the transaction from the host and try again. Try Balance Inquiry |
| DA(0)05200 |
No Checking Account |
Check the transaction from the host and try again. |
| DA(0)05300 |
No Savings Account |
Check the transaction from the host and try again. |
| DA(0)05400 |
Expire Card |
Check the transaction from the host and try again. |
| DA(0)05500 |
Incorrect Pin |
Check the transaction from the host and try again. |
| DA(0)05700 |
Transaction not Permitted – Card |
Check the transaction from the host and try again. |
| DA(0)05800 |
Transaction not Permitted – Terminal |
Check the transaction from the host and try again. |
| DA(0)06100 |
Exceeds Withdrawal Limit |
Check the transaction from the host and try again. |
| DA(0)07500 |
PIN Tries Exceeded |
Check the transaction from the host and try again. |
| DA(0)07800 |
No Account |
Check the transaction from the host and try again. |
| DA(0)08000 |
Invalid Date |
Check the transaction from the host and try again. |
| DA(0)08300 |
Can not Verify PIN |
Check the transaction from the host and try again. Try different cards. |
| DA(0)08600 |
Can not Verify PIN |
Check the transaction from the host and try again. Try different cards. |
| DA(0)09100 |
Bank Unavailable |
Check the transaction from the host and try again. |
| DA(0)09200 |
System Unavailable |
Check the transaction from the host and try again. |
| DA(0)09300 |
Transaction Serial Number mismatch |
Check the terminal setting from the host. |
| DA(0)09400 |
Record format mismatch. |
Check the terminal setting from the host. |
| DA(0)09500 |
Routing ID mismatch. |
Check the terminal setting from the host. |
| DA(0)09600 |
Terminal ID mismatch. |
Check the terminal setting from the host. |
| DA(0)09700 |
Response Type mismatch (Reversal) |
Check the terminal setting from the host. |
| DA(0)09800 |
Response Type mismatch (Day Close) |
Check the terminal setting from the host. |
| DA(0)09900 |
Response Type mismatch (Config.) |
Check the terminal setting from the host. |
| DA(0)09A00 |
Response Type mismatch (Withdrawal/Balance/Transfer) |
Check the terminal setting from the host. |
| DA(0)09B00 |
STX error |
Check the terminal setting from the host. |
| DA(0)09C00 |
ETX error |
Check the terminal setting from the host. |
| DA(0)09D00 |
FS out (after response code) |
Check the terminal setting from the host. |
| DA(0)09F00 |
FS out (after system trace audit number) |
Check the terminal setting from the host. |
| DA(0)0A000 |
FS out (after account balance) |
Check the terminal setting from the host. |
| DA(0)0A100 |
FS out (after available balance) |
Check the terminal setting from the host. |
| DA(0)0A200 |
FS out (after surcharge amount) |
Check the terminal setting from the host. |
| DA(0)0A300 |
FS out (after authorization response text) |
Check the terminal setting from the host. |
| DA(0)0A400 |
ETX wrong position |
Check the terminal setting from the host. |
| DA(0)0A500 |
FS out (after total cash dispense amount) |
Check the terminal setting from the host. |
| DA(0)0A600 |
FS out (after total non-cash dispense amount) |
Check the terminal setting from the host. |
| DA(0)0A700 |
FS out (after total surcharge amount) |
Check the terminal setting from the host. |
| DA(0)0A800 |
FS out (after config surcharge amount) |
Check the terminal setting from the host. |
| DA(0)0A900 |
ETX out (config) |
Check the terminal setting from the host. |
| DA(0)0AC00 |
Invalid data received from the host (MAC data mismatch) |
Check the terminal setting from the host. |
| DA(0)0B000 |
TERMINAL ID MISMATCHED |
|
| DA(0)0B100 |
TRANSACTION CODE MISMATCHED |
|
| DA(0)0B200 |
SECOND FIELD ID CODE MISMATCHED |
|
| DA(0)0B300 |
FIRST DES KEY WRONG SIZE |
|
| DA(0)0B400 |
SURCHARGE AMOUNT WRONG SIZE |
|
| DA(0)0B500 |
Sequence Number MISMATCHED |
|
| DA(0)0B600 |
INVALID RESPONSE CODE ERROR |
|
| DA(0)0B700 |
Authorization Number Error |
|
| DA(0)0B800 |
BUSINESS DATE Error |
|
| DA(0)0B900 |
Transaction time Number Error |
|
| DA(0)0BA00 |
BUSINESS DATE Error |
|
| DA(0)0BB00 |
Balance amount Error |
|
| DA(0)0BC00 |
Actual Surcharge Error |
|
| DA(0)0BD00 |
Sequence Number MISMATCHED |
|
| DA(0)0BF00 |
BUSINESS DATE Error |
|
| DA(0)0C000 |
Settlement Error |
|
| DA(0)0C100 |
Host Mac result error |
Check the key mode and MAC value |
| DA(0)0C200 |
ATM Mac result error |
Check the key mode and MAC value |
| DA(0)11100 |
REVERSAL DECLINED |
|
| DA(0)22200 |
PIN CHANGE DECLINED |
|
| DA0xxx0 |
Host Denial Error |
Refer to Description for error code
organization |
| E12A500 |
Undefined Baudrate |
Check baudrate parameter |
| E131100 |
Received message length error |
Check SP message |
| E131200 |
Invalid parameter |
Check SP message |
| E131400 |
Default sensitive password entry |
Enter new sensitive passwords |
| E137400 |
Not in sensitive mode |
Enter sensitive passwords |
| E141200 |
Invalid parameter |
Check SP message |
| E147600 |
Invalid function key parameter |
Check SP message |
| E147700 |
Invalid function key parameter |
Check SP message |
| E15A400 |
RTC setting failure |
Check SP message |
| E211200 |
Invalid parameter |
Check SP message |
| E211400 |
Default sensitive password entry |
Enter new sensitive passwords |
| E217400 |
Not in sensitive mode |
Enter sensitive passwords |
| E217800 |
120 PIN entry excess within 1 hour |
Wait until it reaches one hour |
| E21FB00 |
Undefined EPP state |
Check EPP module |
| E21FF02 |
Factory State |
NVRAM clear and EPP installation |
| E21FF03 |
Initialization State |
EPP installation |
| E21FF04 |
Authorized Removal State |
EPP installation |
| E21FF05 |
Unauthorized Removal State |
EPP installation |
| E221200 |
Invalid parameter |
Check SP message |
| E231200 |
Invalid parameter |
Check SP message |
| E231300 |
Entry timeout |
Entry retry |
| E237000 |
Sensitive password verification failure |
Check sensitive passwords |
| E237100 |
Changed sensitive password verification failure |
Check changed sensitive passwords |
| E23FD03 |
Not default ID and password |
Ener default or NVRAM clear |
| E23FD04 |
1st and 2nd password are same |
1st and 2nd passwords must be different |
| E23FD05 |
1st password is not verified |
Enter correct 1st password |
| E23FD06 |
Password comparison failure |
Check existing passwords |
| E23FD07 |
ID comparison failure |
Check ID |
| E23FD08 |
ID is NULL value |
Register non NULL ID |
| E23FD09 |
Password is NULL value |
Register non NULL password |
| E23FD0A |
Same ID exists |
Register different ID |
| E23FD0D |
ID count FULL |
Delete unused ID or NVRAM clear |
| E23FD10 |
Not in removal sensitive mode |
Enter removal sensitive id and password |
| E23FD13 |
Not default ID and password |
Enter default or NVRAM clear |
| E23FF0F |
ID not found |
Check existing ID |
| E312300 |
Key not found |
Load key to be needed |
| E322300 |
Key not found |
Load key to be needed |
| E324G00 |
TMK not found |
Load TMK to be needed |
| E331200 |
Invalid parameter |
Check SP message |
| E332300 |
Key not found |
Load key to be needed |
| E341200 |
Invalid parameter |
Check SP message |
| E342300 |
Key not found |
Load key to be needed |
| E352300 |
Key not found |
Load key to be needed |
| E362300 |
Key not found |
Load key to be needed |
| E371200 |
Invalid parameter |
Check SP message |
| E372300 |
Key not found |
Load key to be needed |
| E382300 |
Key not found |
Load key to be needed |
| E391200 |
Invalid parameter |
Check SP message |
| E392300 |
Key not found |
Load key to be needed |
| E3A1200 |
Invalid parameter |
Check SP message |
| E3A2300 |
Key not found |
Load key to be needed |
| E3BA101 |
DUKPT Key not found |
Inject DUKPT key |
| E3C2300 |
Key not found |
Load key to be needed |
| E412300 |
Key not found |
Load key to be needed |
| E412A00 |
Mismatch key usage |
Check key usage |
| E413700 |
Multiple key usage |
only one key usage is needed |
| E41A200 |
IBM3624(Local) PIN verification failure |
Check PIN verification data |
| E41A300 |
No entered PIN |
No entered PIN |
| EC11200 |
Key not found |
Load key to be needed |
| EC12000 |
Key table is full |
Delete unused key or NVRAM clear |
| EC12800 |
Key is not loaded state |
Load key completely |
| EC12B00 |
Invalid keyname |
Check keyname |
| EC12D00 |
Invalid key length |
Check the key length. it should be 8 or 16. |
| EC12F00 |
Parent key is not KEK |
Check parent key usage |
| EC13700 |
Multiple key usage |
only one key usage is needed |
| EC13900 |
Weak Key |
Check key value |
| EC13A00 |
Weak Key |
Check key value |
| EC13F00 |
Non duplicated key |
Check key usage |
| EC14D00 |
Weak Key |
Check key value |
| EC14Y00 |
TR31 mode |
Load TR31 working key or NVRAM
clear |
| EC16200 |
Same with RSA keyname |
Use different keyname from RSA Key |
| ED11100 |
Received message length error |
Check SP message |
| ED11200 |
Invalid parameter |
Check SP message |
| ED12300 |
Key not found |
Load key to be needed |
| ED12800 |
Key is not loaded state |
Load key completely |
| ED12A00 |
Mismatch key usage |
Check key usage |
| ED12D00 |
Invalid key length |
Check the key length. it should be 8 or 16. |
| ED13700 |
Multiple key usage |
only one key usage is needed |
| ED1A000 |
Undefined AES mode |
Check AES mode parameter |
| ED21100 |
Received message length error |
Check SP message |
| ED21200 |
Invalid parameter |
Check SP message |
| ED22300 |
Key not found |
Load key to be needed |
| ED22800 |
Key is not loaded state |
Load key completely |
| ED22A00 |
Mismatch key usage |
Check key usage |
| ED22D00 |
Invalid key length |
Check the key length. it should be 8 or 16. |
| ED23700 |
Multiple key usage |
only one key usage is needed |
| ED2A000 |
Undefined AES mode |
Check AES mode parameter |
| EF11100 |
Received message length error |
Check SP message |
| EF11400 |
Default sensitive password entry |
Enter new sensitive passwords |
| EF12A00 |
Mismatch key usage |
Check key usage |
| EF15000 |
Undefined RSA key type |
Check RSA key type |
| EF15800 |
Same with symmetric key name |
Use different keyname from symmetric key |
| EF16300 |
Not RSA key format |
Check RSA key |
| EF17400 |
Not in sensitive mode |
Enter sensitive passwords |
| EF21100 |
Received message length error |
Check SP message |
| EF21400 |
Default sensitive password entry |
Enter new sensitive passwords |
| EF22A00 |
Mismatch key usage |
Check key usage |
| EF25000 |
Undefined RSA key type |
Check RSA key type |
| EF25800 |
Same with symmetric key name |
Use different keyname from symmetric key |
| EF26300 |
Not RSA key format |
Check RSA key |
| EF27400 |
Not in sensitive mode |
Enter sensitive passwords |
| EF31100 |
Received message length error |
Check SP message |
| EF31400 |
Default sensitive password entry |
Enter new sensitive passwords |
| EF32A00 |
Mismatch key usage |
Check key usage |
| EF35000 |
Undefined RSA key type |
Check RSA key type |
| EF35800 |
Same with symmetric key name |
Use different keyname from symmetric key |
| EF36300 |
Not RSA key format |
Check RSA key |
| EF37400 |
Not in sensitive mode |
Enter sensitive passwords |
| EF41100 |
Received message length error |
Check SP message |
| EF41100 |
Received message length error |
Check SP message |
| EF41100 |
Received message length error |
Check SP message |
| EF41400 |
Default sensitive password entry |
Enter new sensitive passwords |
| EF41400 |
Default sensitive password entry |
Enter new sensitive passwords |
| EF41400 |
Default sensitive password entry |
Enter new sensitive passwords |
| EF45100 |
Undefined RSA sign type |
Check RSA sign type |
| EF45100 |
Undefined RSA sign type |
Check RSA sign type |
| EF45100 |
Undefined RSA sign type |
Check RSA sign type |
| EF47400 |
Not in sensitive mode |
Enter sensitive passwords |
| EF47400 |
Not in sensitive mode |
Enter sensitive passwords |
| EF47400 |
Not in sensitive mode |
Enter sensitive passwords |
| EG11100 |
Received message length error |
Check SP message |
| EG11100 |
Received message length error |
Check SP message |
| EG19000 |
RSA encryption failure |
Check RSA key and data |
| EG19100 |
RSA decryption failure |
Check RSA key and data |
| EG29400 |
Encryption message length is not 256 |
Check encryption message length |
| EG31100 |
Received message length error |
Check SP message |
| EG39200 |
Signature generation failure |
Check RSA key and data |
| EG41100 |
Received message length error |
Check SP message |
| EG49300 |
Signature verification failure |
Check RSA key and data |
| EG49500 |
Signature verification failure |
Check RSA key and data |
| EH11100 |
Received message length error |
Check SP message |
| EH11200 |
Invalid parameter |
Check SP message |
| EJ11200 |
Invalid parameter |
Check SP message |
| EJ17400 |
Not in sensitive mode |
Enter sensitive passwords |
| EJ21200 |
Invalid parameter |
Check SP message |
| EJ27400 |
Not in sensitive mode |
Enter sensitive passwords |
| EK01300 |
Entry timeout |
Entry retry |
| EK11300 |
Entry timeout |
Entry retry |
| EK21300 |
Entry timeout |
Entry retry |
| EK31300 |
Entry timeout |
Entry retry |
| EK37000 |
Sensitive password verification failure |
Check sensitive passwords |
| EK41300 |
Entry timeout |
Entry retry |
| EK47100 |
Changed sensitive password verification failure |
Check changed sensitive passwords |
| EK51300 |
Entry timeout |
Entry retry |
| EK5FD03 |
Not default ID and password |
Ener default or NVRAM clear |
| EK5FD04 |
1st and 2nd password are same |
1st and 2nd passwords must be different |
| EK5FD05 |
1st password is not verified |
Enter correct 1st password |
| EK5FD06 |
Password comparison failure |
Check existing passwords |
| EK5FD13 |
Not default ID and password |
Enter default or NVRAM clear |
| EK5FF0F |
ID not found |
Check existing ID |
| EK61200 |
Invalid parameter |
Check SP message |
| EK61300 |
Entry timeout |
Entry retry |
| EK6FD06 |
Password comparison failure |
Check existing passwords |
| EK6FD07 |
ID comparison failure |
Check ID |
| EK6FD08 |
ID is NULL value |
Register non NULL ID |
| EK6FD09 |
Password is NULL value |
Register non NULL password |
| EK6FD0A |
Same ID exists |
Register different ID |
| EK6FD0D |
ID count FULL |
Delete unused ID or NVRAM clear |
| EK6FD10 |
Not in removal sensitive mode |
Enter removal sensitive id and password |
| EK6FF0F |
ID not found |
Check existing ID |
| EL1FC00 |
Log not found |
EPP installation when it is needed |
| EL1FD11 |
Cannot find start log |
NVRAM clear |
| EM11100 |
Received message length error |
Check SP message |
| EM11200 |
Invalid parameter |
Check SP message |
| EM12300 |
Key not found |
Load key to be needed |
| EM12A00 |
Mismatch key usage |
Check key usage |
| EM12D00 |
Invalid key length |
Check the key length. it should be 8 or 16. |
| EM13700 |
Multiple key usage |
only one key usage is needed |
| EM1A101 |
DUKPT Key not found |
Inject DUKPT key |
| EM21100 |
Received message length error |
Check SP message |
| EM24900 |
MAC verification failure |
Check MAC data |
| EN1Q007 |
Invalid received information |
Check command message |
| EN22D00 |
Invalid key length |
Check key length |
| EN2Q009 |
RSA key generation failure |
Retry RSA key generation |
| EN32D00 |
Invalid key length |
Check key length |
| EN3Q00D |
RSA key pair verification failure |
Check RSA key pair |
| EN42D00 |
Invalid key length |
Check key length |
| EN4Q00E |
Signature generation failure |
Check input data and RSA key for signature |
| EN52D00 |
Invalid key length |
Check key length |
| EN5Q006 |
Signature verification failure |
Check input data and RSA key for signature |
| EN62D00 |
Invalid key length |
Check key length |
| EN6N001 |
RSA decryption failure |
Check input data and RSA key for decryption |
| EN72D00 |
Invalid key length |
Check key length |
| EN7N001 |
RSA decryption failure |
Check input data and RSA key for decryption |
| EN8Q007 |
Invalid received information |
Check command message |
| EN9Q007 |
Invalid received information |
Check command message |
| ENAN002 |
OAEP operation failure |
Check input data for OAEP |
| ENAQ007 |
Invalid received information |
Check command message |
| ENBQ007 |
Invalid received information |
Check command message |
| EP11200 |
Invalid parameter |
Check SP message |
| EP12300 |
Key not found |
Load key to be needed |
| EP12A00 |
Mismatch key usage |
Check key usage |
| EP13700 |
Multiple key usage |
only one key usage is needed |
| EP1A100 |
Maximum DUKPT PIN encryption count |
Inject new DUKPT Key |
| EP1A101 |
DUKPT Key not found |
Inject DUKPT Key |
| EP1A102 |
maximum DUKPT PIN encryption count |
Inject new DUKPT key |
| EP1A300 |
No entered PIN |
No entered PIN |
| EP1A400 |
Not 5 digits PIN Italy AP PIN format |
Enter 5 digits PIN |
| EP1FB00 |
Undefined EPP state |
Check EPP module |
| EP1FF02 |
Factory State |
NVRAM clear and EPP installation |
| EP1FF03 |
Initialization State |
EPP installation |
| EP1FF04 |
Authorized Removal State |
EPP installation |
| EP1FF05 |
Unauthorized Removal State |
EPP installation |
| EQ22D00 |
Invalid key length |
Check key length |
| EQ2Q001 |
Invalid received length |
Check command message |
| EQ2Q00F |
Thumb print is not matched |
Check RSA key and thumb print |
| EQ2Q010 |
Key type is not matched |
Check Key Type |
| EQ2Q018 |
Host public key injection failure |
Check Host public key information |
| EQ42D00 |
Invalid key length |
Check key length |
| EQ4Q002 |
Invalid SnSCD |
Check SnSCD |
| EQ4Q003 |
Invalid random |
Check random number |
| EQ4Q004 |
Invalid IdKG |
Check IdKG |
| EQ4Q006 |
Signature verification failure |
Check input data and RSA key for signature |
| EQ4Q008 |
RSA key generation failure |
Retry RSA key generation |
| EQ52D00 |
Invalid key length |
Check key length |
| EQ5Q00E |
Signature generation failure |
Check input data and RSA key for signature |
| EQ5Q011 |
GIN H5 is not confirmed |
GIN H5 must be confirmed |
| EQ5Q018 |
Host public key injection failure |
Check Host public key information |
| EQ92D00 |
Invalid key length |
Check key length |
| EQ9Q002 |
Invalid SnSCD |
Check SnSCD |
| EQ9Q003 |
Invalid random |
Check random number |
| EQ9Q004 |
Invalid IdKG |
Check IdKG |
| EQ9Q006 |
Signature verification failure |
Check input data and RSA key for signature |
| EQ9Q008 |
RSA key generation failure |
Retry RSA key generation |
| EQA2D00 |
Invalid key length |
Check key length |
| EQAQ00E |
Signature generation failure |
Check input data and RSA key for signature |
| EQAQ012 |
GRN H2 is not confirmed |
GRN H2 must be confirmed |
| EQAQ018 |
Host public key injection failure |
Check Host public key information |
| EQB2D00 |
Invalid key length |
Check key length |
| EQBQ001 |
Invalid keyname |
Check command message |
| EQBQ004 |
Invalid IdKG |
Check IdKG |
| EQBQ006 |
Signature verification failure |
Check input data and RSA key for signature |
| EQBQ010 |
Key type is not matched |
Check Key Type |
| EQBQ018 |
Host public key injection failure |
Check Host public key information |
| EQBQ020 |
Invalid KG version |
Check KG version |
| EQE2D00 |
Invalid key length |
Check key length |
| EQEN001 |
RSA decryption failure |
Check input data and RSA key for decryption |
| EQEQ002 |
Invalid SnSCD |
Check SnSCD |
| EQEQ003 |
Invalid random |
Check random number |
| EQEQ004 |
Invalid IdKG |
Check IdKG |
| EQEQ006 |
Signature verification failure |
Check input data and RSA key for signature |
| EQEQ010 |
Key type is not matched |
Check Key Type |
| EQEQ014 |
KTK injection failure |
Check KTK information |
| EQEQ015 |
IdKD is not matched |
Check IdKD |
| EQEQ016 |
Invalid encoded method |
Check em type |
| EQEQ019 |
Invalid KTK information |
Check KTK information |
| EQEQ021 |
Invalid KTK version |
Check KTK version |
| EQEQ022 |
Invalid KTK serial |
Check KTK serial |
| EQFQ007 |
Invalid received information |
Check command message |
| EQGQ007 |
Invalid received information |
Check command message |
| ER16400 |
RSA keys are not loaded all |
Return to the factory and load RSA keys |
| ER26400 |
RSA keys are not loaded all |
Return to the factory and load RSA keys |
| ER36400 |
RSA keys are not loaded all |
Return to the factory and load RSA keys |
| ER41100 |
Received message length error |
Check SP message |
| ER42300 |
Key not found |
Load key to be needed |
| ER42A00 |
Mismatch key usage |
Check key usage |
| ER42B00 |
Invalid keyname |
Check keyname |
| ER45000 |
Undefined RSA key type |
Check RSA key type |
| ER45700 |
Signature verification failure |
Check RSA key and data |
| ER45800 |
Same with symmetric key name |
Use different keyname from symmetric key |
| ER46400 |
RSA keys are not loaded all |
Return to the factory and load RSA keys |
| ER46500 |
no unbinding |
need unbinding |
| ER46600 |
Root and Host public keys are loaded |
Unbinding procedure is needed or NVRAM clear |
| ER46700 |
Only Host public key is loaded |
Unbinding procedure is needed or NVRAM clear |
| ER46800 |
Root and Host public key not found |
Load Root or Host public key |
| ER46900 |
Modulus getting failure |
Check RSA key |
| ER46A00 |
Root and Host public key name is same |
Use different keyname for Root and Host public key |
| ER46B00 |
Not Host public key type |
Check Host public key name and type |
| ER46C00 |
Not Root public key type |
Check Root public key name and type |
| ER46D00 |
no host root key |
need to load host root key with correct information |
| ER51200 |
Invalid parameter |
Check SP message |
| ER55B00 |
Random number size is over 256 |
Maximum Random number size must be 256 |
| ER56400 |
RSA keys are not loaded all |
Return to the factory and load RSA keys |
| ER81100 |
Received message length error |
Check SP message |
| ER81200 |
Invalid parameter |
Check SP message |
| ER82000 |
Key table is full |
Delete unused key or NVRAM clear |
| ER82200 |
Not TMK usage |
Check TMK usage |
| ER82B00 |
Invalid keyname |
Check keyname |
| ER82D00 |
Invalid key length |
Check the key length. it should be 8 or 16. |
| ER83900 |
Weak Key |
Check key value |
| ER83A00 |
Weak Key |
Check key value |
| ER84100 |
Same key value with another TMK |
TMK key value must be different from another TMK |
| ER84D00 |
Weak Key |
Check key value |
| ER85700 |
Signature verification failure |
Check RSA key and data |
| ER85F00 |
RSA decryption failure |
Check RSA key and data |
| ER86100 |
Random number comparison failure |
Check random number |
| ER86200 |
Same with RSA keyname |
Use different keyname from RSA Key |
| ER86400 |
RSA keys are not loaded all |
Return to the factory and load RSA keys |
| ER86800 |
Root and Host public key not found |
Load Root or Host public key |
| ER86900 |
Modulus getting failure |
Check RSA key |
| ET11100 |
Received message length error |
Check SP message |
| ET11200 |
Invalid parameter |
Check SP message |
| ET11400 |
Default sensitive password entry |
Enter new sensitive passwords |
| ET12000 |
Key table is full |
Delete unused key or NVRAM clear |
| ET12200 |
Not TMK usage |
Check TMK usage |
| ET12400 |
Plain text TMK load |
Plain text key cannot be loaded |
| ET12500 |
No component key entered |
Enter component key |
| ET12600 |
Component entry is not complete |
Enter component key completely |
| ET12700 |
NULL key usage |
Check key usage |
| ET12B00 |
Invalid keyname |
Check keyname |
| ET13700 |
Multiple key usage |
only one key usage is needed |
| ET13900 |
Weak Key |
Check key value |
| ET13A00 |
Weak Key |
Check key value |
| ET13B00 |
Component key count is less than 2 |
Minimum component key is 2 |
| ET13C00 |
Not on entering component key |
Enter component key |
| ET14100 |
Same key value with another TMK |
TMK key value must be different from another TMK |
| ET14C00 |
Invalid component key digit |
Check the component key digit. it should be 16 or 32. |
| ET14D00 |
Weak Key |
Check key value |
| ET14F00 |
Not authenticated zeroization |
Authenticated zeroization |
| ET14H00 |
The working key name is same with DUKPT key name. |
Set the different keyname between working key and DUKPT key. |
| ET16200 |
Same with RSA keyname |
Use different keyname from RSA Key |
| ET17400 |
Not in sensitive mode |
Enter sensitive passwords |
| ET1A100 |
maximum PIN encryption count of DUKPT |
Inject new DUKPT key |
| ET1A103 |
DUKPT Key Table Full |
Delete an existing DUKPT key and inject DUKPT key |
| ET1A104 |
Not DUKPT key usage |
Check key usage value |
| EU11100 |
Received message length error |
Check SP message |
| EU21100 |
Received message length error |
Check SP message |
| EU21200 |
Invalid parameter |
Check SP message |
| EU28000 |
Not on updating firmware |
Start firmware update at the first time |
| EU28300 |
Not Version code |
Check firmware file |
| EU35700 |
Signature verification failure |
Check RSA key and data |
| EU38000 |
Not on updating firmware |
Start firmware update at the first time |
| EV2FB00 |
Undefined EPP state |
Check EPP module |
| EW11200 |
Invalid parameter |
Check SP message |
| EW1FD13 |
Not default ID and password |
Enter default or NVRAM clear |
| EW21200 |
Invalid parameter |
Check SP message |
| EW2FD0E |
ID is NULL value |
Register non NULL ID |
| EW2FD10 |
Not in removal sensitive mode |
Enter removal sensitive id and password |
| EW3FA00 |
Undefined EPP state |
Check EPP module |
| EW3FD01 |
Not two ID |
Register at least 2 ID |
| EW3FD0E |
ID is NULL value |
Register non NULL ID |
| EW3FD10 |
Not in removal sensitive mode |
Enter removal sensitive id and password |
| EW3FD12 |
I2C write failure |
Check if removal switch is attached |
| EW4FA00 |
Undefined EPP state |
Check EPP module |
| EW4FD01 |
Not two ID |
Register at least 2 ID |
| EW4FD0E |
ID is NULL value |
Register non NULL ID |
| EW4FD10 |
Not in removal sensitive mode |
Enter removal sensitive id and
password |
| EW5FF0F |
ID not found |
Check existing ID |
| EXX1000 |
Undefined main command |
Check main command code |
| EXX1500 |
Glue attack is detected |
Check EPP Key state |
| F000100 |
Number of Bill is not inputted |
Enter number of bill. (required) |
| F000200 |
Parameter is not properly set
(Surcharge Owner) |
Enter surcharge owner. (required) |
| F000300 |
Parameter is not properly set
(Surcharge Amount) |
Enter surcharge amount.
(required) |
| F000400 |
Parameter is not properly set
(Adver. Text refreshing timer) |
Enter Ad text refresh timer. |
| F000500 |
Parameter is not properly set
(Advertisement text) |
Enter Ad text. |
| F000600 |
Parameter is not properly set
(Dispense limit) |
Enter Dispense limit. |
| F000700 |
Parameter is not properly set
(Denomination) |
Enter Denomination. (required) |
| F000800 |
Parameter is not properly set
(Fast Cash) |
Enter Fast Cash amount. |
| F000900 |
Master Key Index invalid |
Check Master key index. |
| F000A00 |
Master Key empty |
Enter Master key. (required) |
| F000B00 |
Host Phone Number is not
inputted |
Enter Host phone number.
(required) |
| F000C00 |
Error Retry Timer is not
inputted |
Enter Retry timer. |
| F000D00 |
RMS Password is not inputted
in RMS Enable |
Enter RMS password. |
| F000E00 |
RMS Phone Number is not
inputted in RMS Enable |
Enter RMS phone number. |
| F000F00 |
Terminal Number is not
inputted |
Enter Terminal number. (required) |
| F001000 |
Routing ID is not inputted |
Enter Routing ID. (required) |
| F001100 |
Master Key Serial Number is
not inputted |
Enter Master key serial number. |
| F001200 |
Non-Cash Type text is not
inputted |
Enter Non-cash type text. |
| F001300 |
Parameter is not properly set |
Check proper parameters in
setting. |
| F001400 |
NVRAM Failure |
Try to clear NVRAM |
| F001500 |
ATM Serial No. Empty |
Enter ATM serial number.
(required) |
| F001600 |
Default master password was
not changed |
|
| F001F00 |
Machine serial number is not
set |
Check serial number. 2. Set serial
number. |
| F002F00 |
Host type is not set |
Check host type. 2. Set host type. |
| F003F00 |
Communication ID invalid (only
triton) |
Contact to technician support
team . |
| F004F00 |
EPP(Pinpad) key mode is invalid |
1. Check modem cable
2. Contact to technician support team |
| F005F00 |
Denomination is invalid |
1. Check modem cable
2. Contact to technician support team |
| F006F00 |
Failed Host Connection! |
1. Check Host Connection.
2. Contact to technician support team. |
| F007F00 |
Invalid Exchange Rate |
Download the exchange rate from
RMS |
| F00FF00 |
Failed to write Journal |
1.Back up journal to thumb drive 2.Clear journal
3.Reboot ATM |
| FFFFFFF |
NVRAM is broken |
1. Reset Master Password
2. Clear NVRAM |
| POWERAB |
UPS ABNORMAL |
Check UPS |
| POWERAC |
POWER OUT OR AC OFF |
Check AC power status and
environment |
| POWERBA |
BATTERY LOW |
1. Check AC power status and environment
2. Check UPS |
| SDN0100 |
Service Panel (SPL)
communication error |
Check the cables and
connections. |
