Данные ошибки с кодами 30102-11, 30102-13, 30103-11, 30103-13 при установке Microsoft Office могут возникать из-за ошибок операционной системы, либо если на Вашем компьютере не хватает места на жестком диске. Далее приведем примеры как можно устранить данные ошибки в MS Office.
1) Зайдите в проводник (любую папку) => Слева щелкните на «Этот компьютер» => Проверьте сколько осталось места на Вашем жестком диске. Для установки Office рекомендуется не менее 5гб. Освободите жесткий диск, если это требуется.
2) Установите все последние обновления Windows.
Кнопка поиска в левом нижнем углу => В строку поиска введите «Проверить наличие обновлений» => Далее в новом окне нажмите на кнопку «Проверка наличия обновлений». После проверки, если обновления будут, загрузите и установите их. После установки обновления нужно перезагрузить компьютер. После снова попробуйте установить Microsoft Office.
А так же, что бы у Вас все в дальнейшем все работало корректно, мы настоятельно рекомендуем использовать только официальные дистрибутивы Microsoft Office и оригинальные лицензии для данных приложений. Скачать и приобрести лицензионные ключи активации Вы можете в нашем интернет-магазине SoftComouters по самым низким ценам. Моментальная доставка ключей активаций сразу после оплаты в автоматическом режиме на Ваш Email. Гарантия и бесплатная техническая поддержка 24/7.
Подробнее о продуктах Microsoft Office в нашем каталоге на следующей странице.
Office 2016 Office 2013 Office для бизнеса Office 365 для малого бизнеса Администратор Microsoft 365 Служба Office 365, предоставляемая 21Vianet служба Office 365 для малого бизнеса, предоставляемая 21Vianet — для администраторов Служба Office 365, предоставляемая 21Vianet, — для администраторов нажми и работай Office 365 Germany корпоративный Office 365 Germany корпоративный для администраторов Office.com Еще…Меньше
Вы можете видеть эти ошибки, если произошла ошибка операционной системы или не хватает места на жестком диске. Ниже описаны действия, с помощью которых можно попытаться устранить проблему. Первыми указаны наиболее распространенные решения. Попробуйте применить их по порядку.
1. Очистите место на диске.
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Если используется Windows 10, перейдите на страницу Освобождение места на диске в Windows 10.
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For Windows 8/8.1 и Windows 7: Советы по освобождению места на диске компьютера.
2. Перезапустите устройство и попробуйте установить Office еще раз.
Выберите версию Office, которую вы хотите переустановить, и выполните указанные ниже действия.
Microsoft 365
Office 2021
Office 2019
Office 2016
Office 2013
3. Установите последние обновления Windows.
Выполните действия, указанные в статье Обновление Windows 10.
4. Запустите средство проверки системных файлов, чтобы восстановить отсутствующие или поврежденные системные файлы.
Дополнительные сведения о средстве проверки системных файлов см. в статье Использование средства проверки системных файлов для исправления отсутствующих или поврежденных системных файлов.
Выберите свою операционную систему.
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Нажмите правой кнопкой мыши кнопку Пуск, а затем выберите Командная строка (администратор).
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В командной строке введите следующую команду и нажмите клавишу ВВОД.
sfc/scannow
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Когда проверка системы закончится, попробуйте снова установить Office.
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Проведите к центру от правого края экрана и нажмите Поиск. (Если вы используете мышь, наведите указатель на правый верхний угол экрана, затем переместите его вниз и щелкните Поиск.)
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В поле поиска введите командная строка.
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Прокрутите список результатов вниз или щелкните пункт Командная строка правой кнопкой мыши, а затем выберите Запуск от имени администратора.
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В окне Администратор: Командная строка введите следующую команду и нажмите клавишу ВВОД.
dism /online /cleanup-image /restorehealth
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Когда проверка системы закончится, попробуйте снова установить Office.
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Последовательно выберите Пуск > Все программы > Стандартные, щелкните правой кнопкой мыши пункт Командная строка и выберите Запуск от имени администратора.
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В командной строке введите следующую команду и нажмите клавишу ВВОД.
sfc/scannow
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Когда проверка системы закончится, попробуйте снова установить Office.
5. Обновите Windows (Windows 10, 8.1) или выполните обновление на месте, т. е. переустановку (Windows 7).
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Нажмите кнопку Пуск (в левом нижнем углу) и выберите пункт Параметры.
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Выберите Обновления и безопасность > Восстановление.
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В пункте Сбросить этот компьютер выберите Начало работы.
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Выберите параметр Сохранить файлы и следуйте инструкциям на экране.
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Error code 30102-11 (1603) : Microsoft Office Error code 30102-11 (1603) while trying to install or update Microsoft Office 365 or 2016 is due to internal registry conflicts, network connection errors, insufficient space allocations and preset proxy or firewall rules. The basic windows installer files in the computer may not work properly in case of these registry corruptions.
Especially Microsoft Office is a now an inevitable component of our day to day life such as schools, universities, business organisations and researches. So solving Office program error has crucial role in our hassle free computing.
The important factors causing Office Error code 30102-11 (1603) are
1. Disk space error.
2. Registry corruptions.
3. System file corruptions.
4. streaming connectivity error.
5. Firewall rules.
5. Multiple copies installed.
Follow the below steps to fix Error code 30102-11 (1603)
1. SFC scan
System file checker is a pre-installed windows utility service which enables the windows users to scan and fix corruptions in windows system files. The SFC scan will identify the corrupted files and repair or restore the particular file from cached copies of system files located in a compressed folder at %WinDir%\System32\dllcache.
Reference Microsoft knowledge base : Article number 929833
Steps to perform SFC scan to fix Error code 30102-11 (1603):
1. First of all, make sure that the computer date and time is correct.
2. Open command promt with administratior previlages.
3. Type “SFC /SCANNOW” and click enter.
4. Do not close the Scan window untill it is 100% complete.
5. Once the scan is complete, start installation/update to check whether Error code 30102-11 (1603) is fixed.
2. Disable firewall to fix Office Error code 30102-11 (1603):
You might face Error code 30102-11 (1603) if the firewall on the computer block the Office installation or update due to security reasons. In order to bypass the Microsoft Office Error code 30102-11 (1603) we need to disable the firewall temporarily to install/update Office product.
Reference Microsoft Knowledge base : Article number 4028544
Steps to disable windows firewall:
1. Open control panel
2. Click on system and security
3. Open Windows Firewall
4. Click on “turn windows firewall ON or OFF”
5. Select “Turn OFF windows firewall” and click OK
6. Finally start installation/update to check whether Error code 30102-11 (1603) is fixed.
3. Perform disk clean up to fix Error code 30102-11 (1603):
Disk space error or low disk space on your computer may also case Error code 30102-11 (1603) while updating/installing Microsoft Office 365 or 2016. In order to fix the Error code 30102-11 (1603) due to disk space error, it is recommended to perform disk clean up on your computer.
Reference Microsoft Knowledge base : Article Number 17421
Follow the steps to perform disk clean up:
1. Open control panel
2. Click on system and security
3. Select Administrative tools
4. Open Disk clean up
5. Once disk clean up box is opened, select C Drive and click OK.
6. Check the folders to be cleaned and click OK.
7. Once Disk clean up finished cleaning, start installation/update to check whether Error code 30102-11 (1603) is fixed.
4. Registry repair to fix Error code 30102-11 (1603)
You might also face Error code 30102-11 (1603) due to registry corruptions or binary data error. These registry errors needs repair for a proper installation of Microsoft Office 365 or Office 2016 on your computer.
Note: It is mandatory to backup the registry before modification. A single mistake in registry modification may cause severe damages on your windows operating system.
Reference Microsoft Knowledge base : Article Number 4027573 and 136393
Following given are the steps to fix registry errors:
1. Open Registry editor with administrator privilege
2. Navigate to Office registry folder in the given order
Computer Computer\HKEY_LOCAL_MACHINE
Computer\HKEY_LOCAL_MACHINE\SOFTWARE
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\
3. Delete the following subsidiary keys in Office folders HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\10.0 HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\11.0 HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\12.0 HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\14.0 HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\15.0 HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\16.0 HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\COMMON HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\SOFTWARE
4. Also delete sub folders such as WORD, EXCEL, OUTLOOK, POWER POINT in HKEY_LOCAL_CURRENT_USER\SOFTWARE\MICROSOFT\OFFICE\ folder
5. Delete Licenceservers key and LicenceServerRedirection key.
6. Once the corrupted keys are deleted, start installation/update to check whether Error code 30102-11 (1603) is fixed.
5. Complete removal and reinstall of Microsoft Office 365 or Office 2016 to fix Error code 30102-11 (1603):
The pre-installed or multiple copies of Office program on computer may block the installation of Microsoft Office program with Error code 30102-11 (1603). In this case of existing duplicate copies of office program it is recommended to remove the Office program on your computer completely to install Microsoft Office 365 or Office 2016.
Reference : Office article and Microsoft article number 4028054
Follow the steps to remove older version of office:
1. Open control panel
2. Navigate to programs and to Programs and features
3. Check for Microsoft Office in the installed list.
4. Click and uninstall Microsoft Office from the listed applications.
5. Once the program is removed completely, start installation/update to check whether Error code 30102-11 (1603) is fixed.
How to install Microsoft Office 365 or 2016?
Office 365 or Office 2016 installation is simple procedure using the Microsoft Office account. Customers can buy the product from office store. Once you purchase office 365 or Office 2016 your product will be added to your Microsoft Office personal account. And the Office product provided by your university or work will be added to your education, university or work account.
You can customise your installation from Office my account after logging in to the Office account.
Steps to install Microsoft Office :
1. Open Microsoft office my account login page
2. Log in to your Office account using registered Office email ID and password.
3. Click on install option below the Office product in your account
4. Save and run the downloaded setup file
(Note: do not go offline once the installation is initiated)
5. Click on close button once the installation is finished.
For more information please see our home page.
Disclaimer: We are independent support providers of Microsoft Products.
Error code 30102-11 (1603) while installing Microsoft Office
Error code 30102-11 (1603) while installing Microsoft office is due to registry corruption or network collaboration. It can also occur due to the registry errors and string value changes. It can also block the office program installation being carried out successfully in the computer.
Performing the below steps given in the article in exact order will help you in resolving the error code in Microsoft office.
Disable anti-virus software
Antivirus software installed on the computer may also affect the network connection and it throws Error code 30102-11 (1603). It also make the network connection to lag, make stream error and socket connection issues. Disable the antivirus temporarily for installation of Office program. It is also a recommended step, if not fixed in offline installation.
Steps to disable antivirus:
- Open antivirus console
- Tap on settings
- Select real time protection
- Turn off the real time protection and select until next reboot
- Try installing Microsoft office again.
Disable Proxy
The Proxy setting enabled on your Internet connection may also affect the installation of Microsoft office. It pops the Error code 30102-11 (1603) while installing Microsoft office from the online setup.
It is recommended to disable the proxy settings temporarily. The same will helps to install Microsoft office without the error message such as couldn’t stream, execution and registry error.
Follow the steps to disable Proxy settings:
- Press windows key and R key
- Type “appwiz.cpl”
- In internet properties tap on connection
- Select LAN settings
- Uncheck the proxy settings
- Click Apply and OK
- Try installing Microsoft Office again
Checking and re-enabling the Windows Installer file settings
Office installation may also get stopped, if the Windows installer service is not running or enabled.
- Type Windows key+ R to open the run command.
- In the run command box, type “services.msc”.
- Right click on the “windows installer” file from the list and click on “properties”.
- Enable Windows installer action by clicking on “start” option available.
Disk Clean Up
The temporary files in your computer may also blocks the extraction and installation of new Office program files. It may throw Error code 30102-11 (1603) while installing Office 365, office 2016 and office 2013 due to the temporary left over files.
Perform a disk clean up to remove the temporary files in the computer and then try installing the office program.
Follow the steps to perform disk clean up:
- Windows key + R
- Type “cleanmgr” in the run command box.
- Select Drive C
- Select the temporary file folders listed in the disk clean up box.
- Click Ok to proceed and clean up the temporary files.
Disable security Firewall temporarily.
Firewall of computer may also block the office installation. It makes a non-responsive replay from the installer. It is recommended to disable the windows firewall, if the installation does not give any response while installing Microsoft office.
- Click the Windows Firewall to Start button Picture of the Start button, and then clicking Control Panel.
- In the search box, type firewall, and then click on Windows Firewall.
- Click Turn Windows Firewall on or off.
- Administrator permission required for password or confirmation. Type the password or provide confirmation.
- Click Turn off Windows Firewall (not recommended) under each network location that you want to stop trying to protect. Then click OK.
Complete removal and reinstallation of Microsoft Office
Another problem is erroneous residual files during the installation or un-installation of previous versions of Microsoft office. It also causes the error code.
So, if the issue persists after performing the above steps, un-installation and reinstallation of the Microsoft Office program may help to resolve the issues.
- Windows key + R to open the rum command.
- Type “appwiz.cpl” in the available window.
- Select Microsoft office under installed program list.
- Click on “uninstall/change” to remove the Microsoft office completely.
- Reinstall Microsoft office after complete removal of the program.
How to download and install Microsoft Office
Refer below given are some simple steps to download and install Microsoft Office from a Microsoft Office account.
Step-1.
Sign in to Microsoft Account.
- Open the web browser in the computer.
- Enter the url as” www.office.com” in the address bar and press enter.
- Enter the log in credentials of Microsoft Office account in the columns provided.
- Click on “sign in” option where you will be redirected to your personal Microsoft Account page.
Step-2.
Download Office
- You will be able to see the purchased Microsoft Office version in your Microsoft Office account page.
- Click on “Install” button under the Microsoft office suit that you have already purchased.
- The Microsoft office suit will now start downloading.
Step-3
Installing Microsoft office
- Once the download is completed and set up file of Microsoft Office in “Downloads” folder in your computer.
- Double click the set up file which initiates the installation of Microsoft office in your computer.
- Select the “recommended settings” options to continue the installation when prompted.
- Wait till the installation gets completed successfully.
- Click on “done” or “finish” button to start using your newly installed Microsoft office.
Please click this link to get expert advice if you find any difficulty in installing Microsoft office in your computer.
Error code 30102-11 (1603) : Microsoft office application is now an important element of our day to day life as it deals about our studies, work, business etc. And as it is a development era Microsoft has launched the well developed and secured products such as Office 365 and Office 2016 and also Office 2013 which was precede of Office 365 and Office 2016. You could buy the Office product from Microsoft product list or store .And in some cases the installation or update of Office may end up with Error code 30102-11 (1603)
Step 1. Temporarily disable Firewall and Antivirus
Error code 30102-11 (1603) while installing or updating the Microsoft Office may occur in case of Network or firewall restriction. The network rules or firewall rules in the network/computer may block the installation of Office program or its updating as a part of their security measurements. These firewall rules and Antivirus are implemented on the computer by the network provider or the computer user on its core system or registry.
You could fix the Error code 30102-11 (1603) by disabling the firewall or antivirus temporarily or you could fix the Error code 30102-11 (1603) by making creating an exceptional rule for Microsoft Office installation or update.
Follow the steps to disable Firewall:
Step 1. Open “control panel”
Step 2. Navigate to “system and security” and then to “Windows Firewall”
Step 3. Click on “turn windows firewall On or Off”
Step 4. Select Turn Off firewall for both private and public network.
Step 5. Try installing or updating Microsoft Office and check whether the Error code 30102-11 (1603) is fixed.
For more information: click here to view Microsoft Reference article to disable windows firewall.
Follow the steps to disable Antivirus:
Step 1. Open Antivirus application installed on the computer.
Step 2. Click on settings and navigate to real time protection.
Step 3. Turn Off real time protection.
Step 4. Navigate to Antivirus firewall.
Step 5. Turn off Antivirus firewall.
Step 6. Click on YES or OK confirmation prompt if prompted.
Step 7. Try installing or updating Microsoft Office and check whether the Error code 30102-11 (1603) is fixed.
Step 2. SFC Scan to fix Error code 30102-11 (1603)
Error code 30102-11 (1603) also occurs in case of system file errors or corruption. If the Error code 30102-11 (1603) is occurred due to the system file corruption, it could be fixed easily by the SFC scan. The SFC scan or system file checking scan is the process of replacing or repairing the corrupted copy of system files using the cached copy of the file from the directory.
Follow the steps to initiate SFC scan:
Step 1. Open command prompt in administrative privileges.
Step 2. Type “ sfc /scannow “ and click enter.
Step 3. The scan will begin automatically .
Step 4. Do not close the command prompt until the scan get completed.
Step 5. Try installing or updating Microsoft Office and check whether the Error code 30102-11 (1603) is fixed.
For more information: Click here to view Microsoft reference kb article 929833 for sfc scan
Step 3. Registry repair to fix Error code 30102-11 (1603)
Error code 30102-11 (1603) also occurs due to registry corruption or key value errors. A single key value corruption or change may lead to malfunctioning of the entire Microsoft Office program.
In order to fix Error code 30102-11 (1603) it is required to repair the registry keys and rebuilt the string values. And we request you to back up the registry before initiating the registry repair as registry is a highly sensitive element of a computer system and it is recommended to be done in the presence of Online or offline technician.
For more information on back up of registry follow the Microsoft kb article 322756
Follow the steps to repair registry:
Step 1. Open registry editor
Step 2. Delete the preinstalled or older registry key which block the installation of latest version or update.
Step 3. Navigate the below keys and delete it.
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\11.0
HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\12.0
HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\14.0
HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\15.0
Step 5. Also change the DWORD values in below keys from 0 to 1 in Office common registry folder.
LicenseServers
LicenseServerRedirection
AutoExpandDLsEnable
PassportAuthProvider
Solution 4. Remove and reinstallation.
If Error code 30102-11 (1603) is not fixed in registry repair, SFC scan and firewall/antivirus exception, it is required to remove the Office suite completely from the programs and features, and then to reinstall the product for a proper use.
Follow the steps given below to fix Error code 30102-11 (1603) completely.
Step 1. Open control panel
Step 2. Click on uninstall programs and features
Step 3. Search for Microsoft Office in the list.
Step 4. Select Microsoft Office and click on uninstall.
Step 5. Once uninstall is finished, try running Office setup to install Microsoft Office.
For more information: Click here to view Microsoft reference kb article to uninstall a program.
How to install Microsoft Office
Step 1. Open Office My Account
Step 2. Login to Office account using your registered email ID and password.
Step 3. Click on install Option under the Office product in your account.
Step 4. Save the installer setup if prompted and run it once download is completed.
Step 5. Do not go offline or reboot the computer once installation is initiated.
Step 6. Click on finish button once the program is installed completely.
Please note: If you are trying to install School or college or company version of Office suite click here to login to your office account and then follow from step 2.